Resetting Browser Cache and Deleting Cookies With Firefox

Cleaning out your cache and deleting cookies might help with login trouble or if the gallery images aren't updating for you.


  1. Step 1

    Click Tools on your browser toolbar.

    Click Clear Private Data.

  2. Step 2

    Click the check boxes for Cache and Cookies.

  3. Step 3

    Click Clear Private Data Now.

Questions and Comments

We'd love to get your feedback or questions. Leave your comment below.

My login won’t stick.  everytime i go to a new page i have to log in again.  any ideas?

Barb Hiles  |  Tue Sep 15, 2009 at 3:56 PM

I have been unable to view any picture in My Gallery for some days now. I am operating with Windows Explorer.
Do you have any suggestions as to why this is happening or what I can do.
I am not having any problems with anything else or with anything else.
Although a couple of days ago I was unable to view any pictures on Splitcoaststampres at all.

Rochelle Buckley  |  Wed Dec 16, 2009 at 4:16 PM

I have a reg.pc you are showing a Mac. I’m trying to reset my browser cache and deleting cookies.I have Firefox but my screen doesn’t look anything like yours.Is there someone there that is familar with a reg.pc and firefox that can help us with this same problem? Thanks   Pat Hall

Pat Hall  |  Mon Jan 18, 2010 at 10:09 PM


when I login in firefox, and try to search the gallery, I keep getting..“query came up empty”... doesn’t happen in explorer…any ideas why???

Debbie Brideau  |  Wed Jan 20, 2010 at 3:32 PM

I worked with my internet provider because since I’ve installed Firefox I started having problems. To make a long story short ,go to History,the drop down menu says delete history for like 4 hrs,one day and Everything. Suck air and click on everything.That clears all your history,cookies,temp internet files…but also some of your passwords so have them somewhere you can find them.Good luck.Computers,can’t live with them can’t live without them   go figure.  Pat

Pat Hall  |  Wed Jan 20, 2010 at 6:19 PM

Which version of Firefox & Windows (e.g. XP, Vista) are you referring to? Drop down menu & options are not the same as above. Card does not upload. Thanks.

Kathy  |  Wed Feb 10, 2010 at 10:15 PM

I can’t view my gallery and upload photos??
why is that?
I already cleared my data cache/cookies using firefox..
why can’t i view my gallery??

bonnierose  |  Mon Feb 15, 2010 at 4:37 PM

With the recent changeover, the site takes a very long time to load.  Sometime it even times out.  I have a new computer and this isn’t an issue with any other sites.  Also, it has only been an issue since the recent takeover.  Please advise.

Steppie  |  Sat Mar 6, 2010 at 10:27 PM

Database Error: Unable to connect to your database. Your database appears to be turned off or the database connection settings in your config file are not correct. Please contact your hosting provider if the problem persists.
I cannot login to the stationary box tutorial
What can I do?

jogrybali  |  Thu Jun 10, 2010 at 9:24 PM

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