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Oh my goodness! I am very interested in hearing what Spellbinders has to say. I live in Phoenix where the factory is located and I have about 10 or so sets and knock on wood, no problems with any. I wonder if it is because I am in such a dry climate? I use all of mine with SU and Bazzill 80 lb cardstock all of the time. I also use DCWV heavy glittered paper. I hope I did not jinx myself by replying to this thread!:( Thanks for the great info!
I have read this whole thread and while I have had no problems with any of the 20 different sets of spellbinder dies that I have, I am surprised by the people that say they are upset or angry that they have to *clean* off their dies. We have to clean off stamps before we use them and let's face it, we have to clean off many of the other products we use before and even after we use them and we never complain there. I understand it is frustrating that we have to do extra work, I am just surprised by those people that are complaining when we have to do lots of extra work with many of the tools we use in stamping, paper crafting etc.
My daughter made over 100 wedding invitations which each involved 3 different layers of nestabilites die cut paper, one white, one shimmer white and one metallic silver and I did not see even 1 dirty edge on any of the cuts. I must have gotten lucky with the 20 different sets I have gotten and maybe one of the future sets will have the paint flaking off or leave a dirty edge, but let's face it, I get dirty edges, not full cuts, and ripped or ruined paper whenever I use any of my punches too, but you can be sure I work to fix the problem with them, just as I would work to fix a problem with my nestabilities.
__________________ Lisa C., Mom to 3 great kids, 3 super dogs and an cat that thinks she is a dog! My Gallery
I have read this whole thread and while I have had no problems with any of the 20 different sets of spellbinder dies that I have, I am surprised by the people that say they are upset or angry that they have to *clean* off their dies. We have to clean off stamps before we use them and let's face it, we have to clean off many of the other products we use before and even after we use them and we never complain there. I understand it is frustrating that we have to do extra work, I am just surprised by those people that are complaining when we have to do lots of extra work with many of the tools we use in stamping, paper crafting etc.
My daughter made over 100 wedding invitations which each involved 3 different layers of nestabilites die cut paper, one white, one shimmer white and one metallic silver and I did not see even 1 dirty edge on any of the cuts. I must have gotten lucky with the 20 different sets I have gotten and maybe one of the future sets will have the paint flaking off or leave a dirty edge, but let's face it, I get dirty edges, not full cuts, and ripped or ruined paper whenever I use any of my punches too, but you can be sure I work to fix the problem with them, just as I would work to fix a problem with my nestabilities.
Very Well Said!! I completely agree with you!! Yes there are many many other things (work) that we do for the love of this craft and you don't see people making such a big fuss over it. Not only do we have to clean our stamps but think about mounting stamps for example, or conditioning stamps. I wonder how much time is spent doing just those two things alone? But we do it because we love the products we use. Just my thoughts.
Very Well Said!! I completely agree with you!! Yes there are many many other things (work) that we do for the love of this craft and you don't see people making such a big fuss over it. Not only do we have to clean our stamps but think about mounting stamps for example, or conditioning stamps. I wonder how much time is spent doing just those two things alone? But we do it because we love the products we use. Just my thoughts.
But at least with the other products we are informed beforehand that such things need to be done. If it wasnt for the OP and everyone else posting on this thread, most of us would have been baffled by what was going on with the nestabilities.
But at least with the other products we are informed beforehand that such things need to be done. If it wasnt for the OP and everyone else posting on this thread, most of us would have been baffled by what was going on with the nestabilities.
Sorry, I do have to disagree, how many of us knew in advance we would have to *prime* our clear stamps to get them to stamp a nice clear image? How many of us knew that we had to use aluminum foil or wax paper on our punches to make them punch nicely? How many of us knew before hand that if we used staz on that we would have a harder time cleaning our stamps off.
I do know that this is frustrating not knowing what is going on,and I am not disagreeing or saying the orignal poster was wrong to post what she did, what I am saying is that the people that are complaining about taking the extra step to help get a clean clear impression or clean clear cut are not being very realistic, they complain about doing something more and having it take more time, but honestly how much time do we spend doing clean up and fixing messed up things in our craft? That was my point.
I am all for the sharing of information and I for one ADORE SCS and have been on it for over 4 years now.
__________________ Lisa C., Mom to 3 great kids, 3 super dogs and an cat that thinks she is a dog! My Gallery
I agree about "cleaning up" our supplies and tools to get the best out of them, but, how would you fix a nestability die(s) that have the copper coating notched all the way to the steel cutting edge on top and looks like something took a bite out of it after only about 25 cuts?
Well, I still appreciate the fact that the OP brought up this subject and others chimed in. Otherwise I would still be scratching my head as to why I was getting dirty edges from my Nesties. I for one, would never have thought that I had to actually wash a die before I used it. I don't have to do that with my Big Shot dies or my Quickutz dies.
And I too love SCS. I learn a tremendous amount of things from all different types of people. And I can vent with people who understand what I am going through. ;) Those of you that aren't having this issue, consider yourself lucky.
I agree about "cleaning up" our supplies and tools to get the best out of them, but, how would you fix a nestability die(s) that have the copper coating notched all the way to the steel cutting edge on top and looks like something took a bite out of it after only about 25 cuts?
If you have a die that has a notch out of it and isn't giving a clean (solid) cut edge you need to call Customer Support. They will ask you to return the complete set and will replace it for you.
Just a thought... do you suppose that those that are "complaining" about cleaning their dies are simply puzzled as to why this step is needed? Spellbinders should perhaps list cleaning as necessary in their directions, and copper paint flaking as normal. That would help with the confusion (in my mind anyway). And yes, I think clear stamps should include directions for conditioning, and punches should give directions for punching through tin foil and wax paper. Actually I have purchased punches that specifically list that instruction. It sure helps to know this information, so you don't think you are getting a defective product.
I also have had a problem with the nestability dies after about 25 cuts I noticed that on the dies the copper coating is coming off and on my rectangle die it doesn't make a complete cut. I called Spellbinders and the customer service person was less than sympathetic and I even offered to purchase a replacement die and was told that they couldn't break a set up like that. Then I spoke with a supervisor that was even less sympathetic and didn't even take my name and number to see if anything could be done to help me.
I then wrote the top four exec's at Spellbinders to tell them of my problem, the customer service experience and if I could purchase the two replacement dies. That was on Feb. 13, 2009 as of this date I have heard nothing, no call, no email, no letter.
I expected to hear from them. I expected that they would back their product, but this does not seem to be the case. Most companies go out of their way to resolve customer problem/complaints, but again, it does not seem so at Spellbinders. All I wanted was a replacement, I even was willing to pay for it even though the die was defective. They are really pricey if they are "consumable" after 25 uses.
I have rethough my decision to purchase more because of this experience even though I love the product, it doesn't hold up and the customer service from top to bottom is severely lacking.
Above is my first post in this thread and the reason for needing a fix. I have had no response to my 4 letters a month ago, and would like to be able to use the dies that I have, if there is a fix, because it looks like Spellbinders is unfortunately not going to address the problem that I am having. I am having a hard time understanding why there has been no response. Supposedly any defective die is returned by them to the manufacturere in China and is replaced, so Spellbinders is not out any money, since it is replaced by the manufacturer. If this is true then why no response to my problem?
Shortly after posting the above post I received a phone call from Spellbinders and arrangements were made to replace my dies. As I said above I do love the dies and the creative ability that they give to paper crafting and use them often. I just wanted to post to let you know that the issue was resolved.
Just bought my first sets of nesties a few months ago and googled the dirty edges issue and didn't find this. Today while browsing I came across it. Sometimes the dirty edges flake off and sometimes it doesn't and I have to start all over again. Thanks to this thread, I learned to try washing the dies or sanding the paper, although I DID think it was the dirty B plate issue I saw in another post!!
I have the problem with the dirty edges as well. I thought that maybe it was manufacturing oils or something and I needed to remember to cut some scrap first. But I never remember to do that before I start.
I think I'll take the whole pile, still on the magnet sheets, spray them with simple green, scrub with a toothbrush, then rinse...and see if it solves the problem
Wow...I came across this thread and now I understand. I've had my nesties for years and some do indeed leave dirty edges on my CS. When this happens I scratch at this area with my fingernails. It's frustrating. I appreciate hearing I could wash them, but am just not going to go through all that work. Maybe though, as it's not a problem with all of them, I'll decide to wash just the ones that do this. Right now, I'm not sure, but do appreciate knowing this didn't come about from something I did.
