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Old 10-07-2010, 05:11 PM   #1  
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Default Problems with Gallery????

I can't get into my gallery and the "Anything but a Card Gallery" has no sub-categories. Is the site experiencing problems with the gallery and is there an ETA when they will be resolved??
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Old 10-07-2010, 05:15 PM   #2  
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Hi Brenda!

So sorry you're having trouble!

Those are all working fine. Have you tried this? Clearing your cache, cookies and browsing history. by UnderstandBlue at Splitcoaststampers
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Old 10-07-2010, 05:22 PM   #3  
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Lydia, Can you get into my gallery. I have tried the things you said and even logged in with a different browser. I get this error message when I click on my gallery:

Sorry, we came up empty on your search terms. Check your spelling?
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Old 10-07-2010, 05:23 PM   #4  
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Aaah - I might know what it is - are you accessing your gallery from a bookmark?
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Old 10-07-2010, 05:24 PM   #5  
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Oh and yes I see your whole beautiful gallery You are super talented, young lady!!
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Old 10-07-2010, 05:25 PM   #6  
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Quote:

Originally Posted by UnderstandblueView Post
Aaah - I might know what it is - are you accessing your gallery from a bookmark?
No, I'm actually clicking on it from the sidebar menu that is labeled "In the Gallery" Can you get into my gallery?
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Old 10-07-2010, 05:30 PM   #7  
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Okay - did you try my instructions for clearing your cache in the link?
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Old 10-07-2010, 05:37 PM   #8  
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I've logged out, cleared my cache and history and I still get no results when I click on my gallery. Interestingly enough, I can do a search on myself and find my gallery. When you click on the following link, does it take you to my gallery?

Splitcoast Gallery -

There a couple of things that have I have done on SCS recently:
1. I renewed my subscription to SCS today.
2. I have a tutorial pending publication for the Holiday Blitz in the resources section.

Could any of these affect my ability to see my gallery?
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Old 10-07-2010, 05:38 PM   #9  
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Also, does the Anything But a Card gallery still have sub-categories? I can't find the sub-categories.

Sorry to be such a bother. It's all just so odd. I usually don't have computer issues.
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Old 10-07-2010, 05:47 PM   #10  
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Oh you're not a bother! I'm sorry you're having trouble!

Yes, I see all the sub cats for anything but a card, and I see your gallery.

Your subscription and tutorial aren't related - I believe you have a cache issue.

What browser do you use?
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Old 10-07-2010, 05:53 PM   #11  
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Quote:

Originally Posted by UnderstandblueView Post
Oh you're not a bother! I'm sorry you're having trouble!

Yes, I see all the sub cats for anything but a card, and I see your gallery.

Your subscription and tutorial aren't related - I believe you have a cache issue.

What browser do you use?
I use Safari, but I also tried logging in to SCS in Firefox and I had the same error message. I can't see subcategories for the Anything but a card gallery from either browser.
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Old 10-07-2010, 06:03 PM   #12  
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I see everything normally in Safari, Chrome, Ff and IE so either you have a local cache issue on your computer or one with your ISP. Did you reboot?
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Old 10-07-2010, 06:30 PM   #13  
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Lydia, Thanks for trying to help. I don't think the problem will be resolved tonight.

I did clear all 3 things: cache, history and cookies.
I tried 2 different browsers.
I closed my browsers and logged off my computer logged back in and tried again.
I also tried the PC upstairs. I use a Mac.

My main issue is that there are no sub-categories. For example if I go into the SU A-B Gallery and there are no stamp set galleries. The same with the Anything but a Card gallery (there are no sub-categories). I can get into my gallery by doing an advanced search on my username.

I'll try again tomorrow and let you know how I make out.
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Old 10-08-2010, 04:42 AM   #14  
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Hi Lydia,

Thanks for your help last night. This morning when I logged on, everything was back to normal. I can access my gallery and all the other galleries have sub-categories.

Thanks again, Brenda
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Old 10-08-2010, 04:47 AM   #15  
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Awesome Brenda!
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