can not reach gallery
 

It says "could not connect". I am on internet explorer and have cleaned out my history and cache. everything else seems to work fine.

I am having the exact same problem as Samantha. My gallery link was working at about 9:00am and when I tried to upload a card 10 minutes later it said "could not connect". I have a mac and was on Safari, same thing, all other parts of my site work.

Are you still having these issues? (to both of you)

I haven't experienced that myself :(

unfortunately, yes:(

:( your two galleries are definitely AWOL. I sent a note about it.

thanks!

Thx so much Lydia

Okay - try now.

I couldn't see mine either and now I'm fixed.

I am back to norm, thanks

Fantastic! I'm so sorry!

Hi just tried mine but it still won't connect.

Can you log all the way out and back in?

I logged out and then logged in all the way back like re-entering my user name and password and it still won't let me in.

Can you clear your cache? Then I'll ring support if that doesn't work!

I'm sorry but what does clear your cache mean?

Hi I'm constantly surprising myself, I figured out what clearing the cache meant, I cleared it, and voila I'm back in business. Thankyou so much for helping me.

YAY! :)

When I select *gallery* (at the top of page next to *home*, I get: could not connect. I've been getting it since yesterday. Everything else is working. I have AOL7 and IE8.

Hi Cindy -

I'd clear your cache. I've been living in the gallery and it's definitely working.

I'm also having issues with my gallery - when I click on "My Gallery," it goes to a blank screen with "Done" at the bottom (I'm using Internet Explorer). I've tried clearing my cache and logging out and back in numerous times, but no help! It's been like this for the last several days since all the gallery issues have happened, but I've had no problem looking at other people's galleries (at least the ones I've tried!). Thanks so much.
Kim

I'm having the same problem. Can't get into my gallery.

ditto for me....I had it working this am....now can't get into my gallery anywhere I go!!
My friend emailed me and said she can't get my lastest cards to show up for her either.
don't know what to do next....did clean out the cookies.....

I haven't been able to get into my gallery or the main gallery for about 7 hrs.
I am using IE7 and have cleared my cache, temporary files, cookies. I can go to forums, resources, General Stamping Talk, everything except my gallery and the main gallery. I turned my computer off and back on but that didn't help either.

Hi there -

I'm actually having the same issue :) - we are taking the site down at 9 AM CST this morning. When it comes back up, clear your cache and let's give it another go. We are fixing those errors in the downtime.

thanks for letting us know Lydia....good luck and thanks so much for dealing with all the issues...

Thank you for your ....

http://www.psychologytoday.com/files/u115/patience.jpg
:)

After the site came back, I still cannot get on my gallery or the main gallery. I just get a blank page when I click on the gallery. I have cleared my cache again, deleted temporary files, browsing history, cookies...nothing. I logged out and back in, shut my computer down and back on....still nothing. Please help!

Nooo:mad: - -I was having that yesterday in Firefox, but it's working for me today - what browser do you use?

I'm using IE7.

Can you try it in FF or Chrome? Then we'll know if it's just your IE

I've never heard of Chrome and don't have Firefox. Am I going to have to get it before this can be resolved? OOh, I hope not.

Nooo - :) I just meant if you had them. However, you are one version back in IE - you could upgrade to 8 and see if that works.

Did you follow my cache instructions at the top of this forum?

Yes, I followed those instructions. I think there was a reason I didn't want to upgrade to IE8 but I will go ahead and do it now. Thanks. I'll let you know if it works.

Yippee! I'm back on the gallery. I upgraded to IE8 and it still wouldn't let me go to the gallery but I went back to clear the cache again and noticed the Preserve Favorite Website Data was checked so I unchecked it and deleted the temporary files, cookies, etc. again and it worked! Thanks bunches!!

Oh I'm so happy! :) Go browse!! FInd me something pretty! :)

I've cleared mine, too, and when I log out, my new uploads disappear, still...

I've cleared everything out....still cannot get to my gallery. I could get to it for a bit the other day before the site went down but now again nothing. I don't have anyone to help me on my end so I don't know what to do?? If I click on 'my gallery' it is just a blank pg again. If I try and access it from the main gallery {which I could do before} it is also a blank pg. I am using Internet Explorer and everything else on my computer is working just fine except for getting to my gallery??
I know how busy you are and I would greatly appreciate any help you could offer.
thanks so much

Hey Karen -

Did you see Benzi's note below for IE?
****
I went back to clear the cache again and noticed the Preserve Favorite Website Data was checked so I unchecked it and deleted the temporary files, cookies, etc. again and it worked!
****

Have you checked that setting?

It's definitely your browser keeping you from seeing it. Try this and let me know..

Hi Faith -

Your uploads aren't disappearing - thank goodness! :)

I don't know if you saw my note about the Temp Member Gallery - but that's where your uploads are. So if you have challenge cards, etc, they will still appear under those keywords, but you will not see them if you click My Gallery.

We still have member galleries disabled, but should re-enable them today. Then our next task is to move everything from the temp gallery to the member galleries, which will take a little longer, but we will do it as fast as humanly possible!

thanks so much Lydia....I am back.....
sorry for the bother...I really appreciate your help...