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Originally Posted by nursechrissy
Just a final note.............my payment for the items and the amount to return ship has just been refunded via paypal. No message with the payment, but there wasn't really anything more to be said at this point that would change "my opinion" of the customer service.
Thanks to everyone for their support and their PM's.
Christine
Glad to hear it's been resolved maybe not the way you would of liked but at least you got the money back and it's over!:mrgreen:
I think that letter like that is unacceptable for any business.
I have resolved that if you are not going to treat me nice.......... then I am NOT going to buy from you and I AM going to share my experience with others.
So- even though you may not want to mention the provider in a post- you could share with friends and those who ask. (wink)
I had similar experiences and got a similar scolding email in 2007, so I pm'd my guess to nursechrissy. Same vendor! I'm glad you got your problem solved and money back, nursechrissy. It is my feeling emails need to be answered and customers don't need to be scolded.
On the other hand, there are some WONDERFUL companies who stand behind their service. If they make a mistake, they go far beyond what is necessary to righten the wrong. Those marvelous companies are ones we go back to again and again.
