I've been ordering stuff from Bonnie at Coil Connection for almost 5 years and have never had a problem. Now that is not saying I have never waited a few days for a reply to an email or a call. Her business is basically just her running the show. She may be at a stamping show or on vacation. Now I've never ordered from the website, either. I usually email my order and then she calls to get my cc number.
Hang in there. She has a legitimate business.
hth,
Ann Marie