I suppose it's inevitable as we grow larger, but the volume of support requests to [email protected] has grown tremendously over the last few months. It's to the point now where we have difficulty many days in getting to all these in a timely manner. We feel bad about this. Here's a few hints for ways we can help you most efficiently, with some other helpful hints sprinkled in.
SAVE YOUR INFO
When becoming a member of Splitcoaststampers you receive an e-mail from us with your login info. We know it's a pain keeping this stuff, but try and file it somewhere that you can refer back to if you forget your username and password. If you *do* need help, let us know and we'll frown a little and help you out.
When logging in, check the little box that logs you in automatically. Don't bother logging out when leaving the site, unless you need to. By doing this your info will be 'remembered' each time you visit Splitcoaststampers and you won't have to login manually.
A GREAT RESOURCE
If you've got a question about stamping, how to use the site, about Daven's hat, whatever, don't forget to use the great resource that we have in the forums. You *can* e-mail us, and we love to talk to you, but you'll probably get a better answer, and quicker, by posting it in the forums. That way your question won't get lost, you'll have the benefit of many different perspectives from your fellow members, and others will get the benefit of seeing the answers to your question. Look for the forum entitled Site Suggestions & Forum Questions for a good place to post your questions. This forum doesn't require that you be a member to post, and you might even find some other good info while you're there.
ASSUME WE'RE DUMB
If you've got a problem, go ahead and send us a note at [email protected]. Try and give us as many details as possible that will help us help you, including your username. Be as specific as you can. If you're replying to a message from us, leave the subject line intact and include the contents of our previous messages.
The Quick Clicks section on the home page exists to answer the question of "Where Do I Start?" for new members. We want you to get here and be able to jump right in to the community. If you're not sure what all you can do here, be sure and check the Quick Clicks for a brief introduction and links to get you started.
SIGN UP UNO TIME, POR FAVOR
Okay, my Spanish is not too good. Please register only one time on Splitcoaststampers. If you find that you've forgotten your info don't re-register, just drop us a note and we'll help you figure it out. In the near future we'll have a page that allows you to retrieve your registration info by submitting your e-mail address.
We get an unbelievable flood of uploads each day to the gallery. We love this. Follow a few general guidelines and you can help speed up the process of getting your uploads in and approved. Thanks to Jenn for putting these together.
A SMALL THING, MUCH LARGER
We the Splitcoaststampers were few at one time, now we're legion. Because your humble team members are all here in their spare time, we sometimes have trouble getting to things as quickly as we'd like. You all have been tremendous in your understanding and support. Much appreciated.