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Old 09-01-2010, 04:12 AM   #1
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Default SU Clearance Items

Can the clearance items only be ordered through the SU web site?
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Old 09-01-2010, 04:14 AM   #2
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Yes, if you are a customer (not a demo) they can only be ordered through the web site.
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Old 09-01-2010, 04:20 AM   #3
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Quote:

Originally Posted by pigfingersView Post
Yes, if you are a customer (not a demo) they can only be ordered through the web site.
I guess I'm more confused...LOL I had an item on my order that was listed on the clearance rack. My demo said she wasn't able to order it. Didn't say was not available just wouldn't let her order it.
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Old 09-01-2010, 09:43 AM   #4
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Clearance rack items cannot be included in customer orders submitted by demos. The reasoning is that these items are in such low quantity that the chances of the item selling out are great when you consider the time lag between placing the order at a workshop and having it actually input into the ordering system.

The online system keeps track of inventory in real-time, so the system will not process an order with a sold out item on it. So, a customer can order for herself through SU online or through her demo's demonstrator website. A demo can place an order for herself on a demo-only order which cannot include customer items.

I know, lol...clear as mud, right?
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