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Old 11-06-2019, 09:19 AM   #1481
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I want to cut out stencils with my Cameo...what material is the best to use?

thanks for your help!
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Old 11-06-2019, 09:32 AM   #1482
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I want to cut out stencils with my Cameo...what material is the best to use?

thanks for your help!
I bought this years ago and use it for stencils, and it’s great:

https://www.amazon.com/gp/aw/d/B001K...?ie=UTF8&psc=1

Alternatively, The Ton Stamps has videos of their digital stencil files and they link to this product:

https://www.amazon.com/gp/aw/d/B07KC...JXSN62M1&psc=1
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Old 11-07-2019, 03:51 AM   #1483
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I usually get excellent customer service from Silhouette. In fact, I'll be contacting them today, so I'll let you know.

Thanks! I'd appreciate that very much.
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Old 11-07-2019, 08:22 AM   #1484
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Well, hate to say this, but customer service wasn't so excellent yesterday. After detailing everything in an "I need help now" chat to them, their only response was to send me what looked like a canned response to have me send them a video of the problem on a platform I was unfamiliar with.


I ended up having my husband help me after he got home from work. He found a youtube video that showed how to fix the problem I was having. So the end result was they didn't help me, especially when I needed it (I needed to have a card done last night) and instead they gave me a complicated way of not taking the time then to help me.
So, no, I was not really pleased with them yesterday.
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Old 11-08-2019, 06:25 AM   #1485
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Well, hate to say this, but customer service wasn't so excellent yesterday. After detailing everything in an "I need help now" chat to them, their only response was to send me what looked like a canned response to have me send them a video of the problem on a platform I was unfamiliar with.


I ended up having my husband help me after he got home from work. He found a youtube video that showed how to fix the problem I was having. So the end result was they didn't help me, especially when I needed it (I needed to have a card done last night) and instead they gave me a complicated way of not taking the time then to help me.
So, no, I was not really pleased with them yesterday.
I'm sorry you had this problem, and I feel your pain. I am glad (so to speak) that I'm not the only one having problems with customer service. Sometimes I think I am. I hope they can help both of us. I haven't received even an acknowledgment of my email yet.

On a happier note, I found a wonderful video showing how to cut out stamped images with my Cricut, so I'll be using that. I'll reserve my Portrait for Silhouette Studio files and projects that I've already saved. It's so disappointing, but I'm glad I didn't invest in a more expensive Silhouette product.
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Old 11-08-2019, 06:53 AM   #1486
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On a happier note, I found a wonderful video showing how to cut out stamped images with my Cricut, so I'll be using that. I'll reserve my Portrait for Silhouette Studio files and projects that I've already saved. It's so disappointing, but I'm glad I didn't invest in a more expensive Silhouette product.

Glad you were able to figure that out with the Cricut.

I love my Silhouette, and I'm hopeful that this glitch will be fixed in an upcoming update (preferably soon).
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Old 11-09-2019, 07:21 AM   #1487
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Someone from Silhouette answered me, but with the same instructions I've been following. Good lighting, flat surface, yadda yadda. Never addressed the issue of the alignment grid pattern not printing correctly. He said to send him the image I'm using if I continue to have trouble. Oh, well, at least someone answered me.
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Old 11-09-2019, 04:45 PM   #1488
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I imagine their customer service is pretty busy dealing with new owners of the 4 at the moment. All those tools..... Having worked in IT I don't expect great things from free customer service. I suspect troubleshooting the calibration printing issue thoroughly would have been very time consuming for both you and them. If you did decide later you wanted to take it further, perhaps you could get sometime to mail you one. Chances are the calibration pattern is the same in older software. Anyway I'm glad you can do what you want to without getting into a world of IT hurt.

I have watched a couple of the cricut stamp cutting out videos.
The method of using a 1" square you draw to calibrate a scanned-in image (to make a cut that you then stamp on ) is something that could be done on the Silhouette I think, without pixscan. That was in this one, Tiffany :

What I would like to do with pixscan is cut out an image that's already made, such as on scrapbooking paper. That needs the pixscan's ability to put a cut on exactly the right place on the mat.
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Old 11-10-2019, 05:09 AM   #1489
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Thank you so much for sharing that, @AussieJenny! I'll have to watch it and see if it works. I'm going to try this one too:
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Old 11-10-2019, 03:32 PM   #1490
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well I got the pixscan to calibrate after a number of attempts, putting the phone close enough to the paper that the dots filled the entire screen, as advised by Silhouette School.
After a number of tries photographing the mat under good light I still got a blank design.
Guess what? The latest software fixes a bug that made that happen for the Portrait. After updating the software it works at last, using the November 1 Silhouette Studio update.
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Old 11-10-2019, 03:38 PM   #1491
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This update is the one that caused my Silhouette Cameo 2/Studio to not pull my Pixscan mat far enough in for my Silhouette to recognize the registration marks--so now I have to manually set it to each image I want it to cut.
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Old 12-12-2019, 02:18 PM   #1492
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Default Cameo 4 is $250 on Amazon right now

Cameo 4 is $250 on Amazon right now....sold by Alpine Peaks through Amazon....
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Old 03-11-2020, 12:28 PM   #1493
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Does anyone know to reach real person at silhouette cameo my cameo has broken
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Old 03-11-2020, 02:17 PM   #1494
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It's become significantly more difficult to reach a person at Silhouette. I used to be very happy with their customer service, but their process now leaves a lot to be desired.
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Old 03-11-2020, 03:05 PM   #1495
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Does anyone know to reach real person at silhouette cameo my cameo has broken
Keep calling. Also, go on social media and ask why they don't answer their call from a desperate customer.
I am very sorry you are going thru this. It is maddening when you can't get help with a broken machine. Been there, done that. Hopefully your warranty of one year has not expired😥.
Sorry I can't be of more help.
Hope you get some help❤
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Old 07-05-2020, 06:01 PM   #1496
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I've not gotten either machine yet, but I'm wondering for those of you who have both, or had both, if the curio will do most all that the cameo will do...except maybe size wise? Trying to figure out which to aim towards getting. Love the idea of being able to emboss, but want to be able to cut out designs and use the pixscan mat to cut out stamps too. I know this is a cameo thread...but thought I'd ask, in case anyone has both.
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Old 07-06-2020, 04:52 AM   #1497
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Hi Deb, I don't have a Curio, but did research them...what I found is that the embossing is not that great on paper or cardstock, so I ended up getting a Silhouette Portrait as I don't need a 12" cutting width. I suggest you look at some examples of work produced by the Curio to make sure you know what you would get - it can only emboss along a line. If you want to produce a raised area, there is a method shown on the "Clever Someday" blog, but it is quite involved. Amazing flat embossing with a Curio
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Old 07-06-2020, 06:08 PM   #1498
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Thanks Jenny, I actually did see that the other day, and yes it looked a bit complicated...but maybe doable, once in a while. It's to bad it's that hard to get a good embossing though. *sigh* I don't know when I'll be able to afford one, so I have time to keep looking at them. Thanks for your thoughts!
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