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Hi Theresa,
Punching a few times on a piece of aluminum foil should help to sharpen it and punching wax paper is supposed to help if it sticks. Is it a SU! punch? If you continue to have problems, you should speak to your demo about a replacement.
Hi. Yes it is SU new snowflake punch. I will try the aluminum and see what happens. I had to punch 16 and each time it didn't get easier! I am an SU demo so maybe I'll look for my receipt also! Anyone have a problem or is it just mine?