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Old 02-17-2010, 02:40 PM   #1
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Default Papertrey?

I placed an order at Paprtrey this passed Sunday. It doesnt look like my order has been touched. The payment has not gone through on my credit card. I sent an email but have not gotten a reply.

Are they are vacation?

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Old 02-17-2010, 02:44 PM   #2
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They just had a huge release on the 15th. They usually get slammed with orders then. I wouldn't worry about it yet. I'm sure they are busily filling/shipping orders.
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Old 02-17-2010, 02:46 PM   #3
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They had their HUGE third anniversary party Sunday night, I think that they're simply deluged with orders. Its always been my experience that they get orders out quickly, I'm sure they'll catch up soon and have your order on its way to you.
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Old 02-17-2010, 02:49 PM   #4
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I wouldn't worry. PTI will ship as soon as they get to it. I also placed an order on Saturday.
My last order 2 weeks ago just showed up one day. I did not receive any shipping notice or anything. They are rebuilding their website so this is one of the update I was told.
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Old 02-17-2010, 03:22 PM   #5
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Thanks for the info. I will be patient!

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Old 02-17-2010, 03:47 PM   #6
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Quote:
Originally Posted by meluvstampin View Post
I wouldn't worry. PTI will ship as soon as they get to it. I also placed an order on Saturday.
My last order 2 weeks ago just showed up one day. I did not receive any shipping notice or anything. They are rebuilding their website so this is one of the update I was told.
Ditto with this. Sometimes I will not receive a shippment notice but my package is usually delivered in about 5 days.

What ever you ordered it is well worth the wait!!
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Old 02-17-2010, 08:34 PM   #7
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Just another VERY happy customer! I wouldn't worry about PTI!! Make sure your cart is empty, just in case it didn't get submitted. Other than that, like someone else said 5 days - 7 tops!!! Great products! Beware, you will want more!
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Old 02-18-2010, 02:54 AM   #8
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I believe that they don't charge your credit card until your order has shipped - which is an excellent practice in my book. So the fact that they haven't charged you yet is your indication that your item isn't on it's way yet. I agree with everyone else. They had a big promotion and a new release on the 15th with lots of new stamp sets and tools. So they probably had double the regular orders. I checked in the next day to order something and it was already sold out! But I can wait... I have lots of other stamps to play with. But not to worry, I'm sure they are processing orders as fast as possible. I have had excellent service from them in the past. One time I ordered on a Tuesday morning and I had my order the very next day!
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Old 02-18-2010, 04:25 AM   #9
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Quote:
Originally Posted by Hiding in My Craft Room View Post
Just another VERY happy customer! I wouldn't worry about PTI!! Make sure your cart is empty, just in case it didn't get submitted. Other than that, like someone else said 5 days - 7 tops!!! Great products! Beware, you will want more!
This is EXCELLENT advice - make sure your cart is empty, that means it went through.

FWIW, we ALWAYS receive lots of order confirmations that are rejected due to typos in the email address (I've even done it myself!), so that happens sometimes, too. All orders are shipped in accordance with our shipping policy (which you can find from a link on our homepage).

Thanks so incredibly much for your support and enthusiasm!
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Old 02-18-2010, 07:23 PM   #10
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I ordered Sunday night, and received a shipping confirmation on Tuesday. My package is supposed to arrive tomorrow and I can hardly WAIT!! Hope yours shows up soon, too!
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