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Old 01-11-2011, 09:15 AM   #1  
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Default McGill Craft punch

Hi all,
I was given a mcgill craft punch for christmas, specifically, this one the problem I am having is, it refuses to cut through anything with ease... it even struggles a bit with copy paper... I noticed on their website it says (the punch is) "easy and fun to use." I haven't been able to have a lot of fun with it, because, to get it to punch anything, I have to put it on the floor and put most of my (considerable) weight on it.... I believe it was bought through a catalogue company here in australia. Does anyone have any suggestions on ways to get it to punch easier? or have i got a faulty one and should return it?
thanks in advance
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Old 01-11-2011, 10:26 AM   #2  
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I had the same problem with McGill punches. I was so frustrated I was ready to toss them out. Then I bought a Punch aid and now they work like a dream. They will easily punch through SU card stock. There are several brands of punch aids . Some are quite expensive and others are very reasonably priced. If you have several button style punches it is worth the investment to buy a punch aid.

There was a thread on them a while back, I just don't know how to find it. Hopefully someone can provide a link to the thread discussing punch aids
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Old 01-11-2011, 10:49 AM   #3  
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Here is a thread that has links to a couple of different ones.

http:////www.splitcoaststampers.com/...s-t501618.html
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Old 01-12-2011, 02:44 PM   #4  
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I would try punching it through some tinfoil a couple of times that might help.. it works for me
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Old 01-12-2011, 05:36 PM   #5  
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Mine wasn't a McGill punch. I bought the large edge punch 2 days ago at Michael's. When I went to use it, it didn't work. You couldn't slide the punch to continue cutting the edge and it was hard to punch it through the paper. I used thin cardstock so it wasn't the paper. When I returned it the next day the sales girl said alot of people have been returning these particular EK Success punches. So, just a heads up. My other EK punches work fine but apparently there's a problem with the large edge punches.
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Old 01-12-2011, 05:38 PM   #6  
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Just looked at the punch you received. Too bad it doesn't work. The butterfly is really nice. I think Michael's carries that brand. If you have one in your area check them out to see if they have that punch and maybe they will give you a store credit.
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Old 01-12-2011, 06:46 PM   #7  
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Originally Posted by LorraineBKView Post
Just looked at the punch you received. Too bad it doesn't work. The butterfly is really nice. I think Michael's carries that brand. If you have one in your area check them out to see if they have that punch and maybe they will give you a store credit.
unfortunately, I live in Australia, so we don't have Michaels anywhere. It was a gift from my nan for christmas. I believe she bought it from a craft catalogue. I have contacted her to see if she can get a refund on it....
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Old 01-12-2011, 06:46 PM   #8  
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You could also call McGill and they might exchange it for you or give you a fix for it.
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Old 01-12-2011, 06:54 PM   #9  
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Originally Posted by Pamstamps2View Post
You could also call McGill and they might exchange it for you or give you a fix for it.
I've looked into it, its not actually viable, as the only office they seem to have is in the US
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Old 01-13-2011, 06:03 AM   #10  
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Hope you can get a refund or exchange from the place it was purchased.
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Old 03-22-2011, 03:57 AM   #11  
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Quote:

Originally Posted by jess.deeView Post
unfortunately, I live in Australia, so we don't have Michaels anywhere. It was a gift from my nan for christmas. I believe she bought it from a craft catalogue. I have contacted her to see if she can get a refund on it....
Send me your mailing info and I will take care of this for you... I am a designer and the Social Media girl for McGill. I use my Silhouette Butterfly punch all the time and it works like a dream even when punching Bazzill cardstock. So please send me your info and I will pass it on the correct person to take care of this for you.

McGill prides itself with good customer service and we want to make sure our consumers are happy with our products.

McGill is also now blogging. Check us out at the McGill Blog
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Old 03-22-2011, 02:24 PM   #12  
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Wow ! I am SO impressed by this response from a McGill representative !
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Old 03-22-2011, 02:35 PM   #13  
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Originally Posted by grannyiView Post
Wow ! I am SO impressed by this response from a McGill representative !
ME TOO!
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Old 03-22-2011, 02:47 PM   #14  
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Quote:

Originally Posted by Elisa KView Post
Send me your mailing info and I will take care of this for you... I am a designer and the Social Media girl for McGill. I use my Silhouette Butterfly punch all the time and it works like a dream even when punching Bazzill cardstock. So please send me your info and I will pass it on the correct person to take care of this for you.

McGill prides itself with good customer service and we want to make sure our consumers are happy with our products.

McGill is also now blogging. Check us out at the McGill Blog
Nice job of stepping up and getting this handled McGill!!
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Old 03-22-2011, 03:06 PM   #15  
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Quote:

Originally Posted by Elisa KView Post
Send me your mailing info and I will take care of this for you... I am a designer and the Social Media girl for McGill. I use my Silhouette Butterfly punch all the time and it works like a dream even when punching Bazzill cardstock. So please send me your info and I will pass it on the correct person to take care of this for you.

McGill prides itself with good customer service and we want to make sure our consumers are happy with our products.

McGill is also now blogging. Check us out at the McGill Blog
Thanks for telling us about the blog too!
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Old 03-22-2011, 03:58 PM   #16  
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I am super impressed as well. So, thank you McGill!
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Old 03-22-2011, 05:49 PM   #17  
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I have 1 McGill punch--the one with 3 different "word windows". It has never worked correctly--I have to stand on it to get it to punch card stock. I've heard that letting it sit in the freezer will help. Never tried that.
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Old 03-22-2011, 09:44 PM   #18  
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I have 1 McGill punch--the one with 3 different "word windows". It has never worked correctly--I have to stand on it to get it to punch card stock. I've heard that letting it sit in the freezer will help. Never tried that.
Is yours a button punch one or a lever???

We have recently switched all of our button punches over to lever. We are still waiting on a few to get into stock but I will check on this one.

The reason we switched over to lever is because we were having some issues with the button punch punches. Plus the levers are so much easier to use.

Anyway I will get back with you on this punch tomorrow.
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Old 03-22-2011, 09:57 PM   #19  
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Mine was a lever punch.
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Old 03-23-2011, 06:44 AM   #20  
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Originally Posted by jess.deeView Post
Mine was a lever punch.
Jess.dee I wanted to let you know that I just received an e-mail that your replacement punch is being shipped out to you today. Please keep me posted on when you have received it and how it works.
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Old 03-23-2011, 07:38 AM   #21  
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Originally Posted by Elisa KView Post
Send me your mailing info and I will take care of this for you... I am a designer and the Social Media girl for McGill. I use my Silhouette Butterfly punch all the time and it works like a dream even when punching Bazzill cardstock. So please send me your info and I will pass it on the correct person to take care of this for you.

McGill prides itself with good customer service and we want to make sure our consumers are happy with our products.

McGill is also now blogging. Check us out at the McGill Blog
^5 McGill for rockin' the customer service!
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Old 03-23-2011, 04:00 PM   #22  
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This is really awesome. Great customer service. I'm so glad they didn't let down. I'm a big McGill fan.
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Old 03-24-2011, 09:42 AM   #23  
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I have the retro word tag punch and the petite petals flowers punch and they are too hard to use. The only way I can get them to work is by using thin paper and stepping on the punch to get them to punch out. I like the new flowers ones - I hope they work better than the ones I have.
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Old 03-31-2011, 05:34 AM   #24  
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I received my replacement punch today, only a little over a week after McGill found this thread. I have used the punch, it is MUCH easier to use, and I hope to continue using it for a while to come. I'd like to say Kudos to McGill for super customer service, and a big thanks to Elisa K for her help
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Old 03-31-2011, 06:30 AM   #25  
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I love most of the new style punches I got from McGill. The old style, I had to return some since I could not even punch printer paper with them. If the second punch did not work, I went to a different Michaels and replaced it. So far that has worked.

The one draw back with going to a different Michaels is the punches were priced differently and which made the line back up until the CLERKS figured out how to override the price differents. I had the paperwork from the first Michaels and it was 5 hours later. The nonpunching punch was brought about 10 am and return about 3 pm. I got a new punch that worked. The new 3 1/2 teal circle punch is great.

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Old 03-31-2011, 07:51 AM   #26  
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Originally Posted by jess.deeView Post
I received my replacement punch today, only a little over a week after McGill found this thread. I have used the punch, it is MUCH easier to use, and I hope to continue using it for a while to come. I'd like to say Kudos to McGill for super customer service, and a big thanks to Elisa K for her help
Wow you got that fast... Not bad for shipping to Australia from the States. I am so glad that this punch is much easier to use. I would love to see your projects that you create with them. Be sure to link them to our blog by leaving a comment with a link.
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Old 03-31-2011, 10:40 AM   #27  
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Sue Allred does some absolutely fabulous things with their punches. Not sure if she has a blog or not though. or maybe Aldred?
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Old 03-31-2011, 10:53 AM   #28  
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Sue Allred does some absolutely fabulous things with their punches. Not sure if she has a blog or not though. or maybe Aldred?
Sue Eldred is one of the McGill designers and does fabulous videos etc. You can get to her blog from the McGill Blog.. McGill Blog

She just had to redo her blog as it got hacked or something so she is in the process of getting things back to normal on it.
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