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Old 11-04-2019, 08:29 AM   #1
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Default How long do SU orders take to arrive these days?

Hello all,

I placed a large-ish ($100+) with my demo on October 26 during a stamping party. She placed the order online during the party and already cashed my check.

I don't order through my demo very often (usually order direct on SU's website) How long are orders taking to arrive? I'm in Wisconsin. I don't want to bother my demo but I'll certainly reach out if it doesn't show up.

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Old 11-04-2019, 09:41 AM   #2
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I placed a $50 order late on October 29. It shipped October 31 and is scheduled to be here on November 6. But that is direct ship to me.
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Old 11-04-2019, 11:50 AM   #3
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Should I get an email that it's shipped to me? I have an account with SU.
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Old 11-04-2019, 07:18 PM   #4
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SU has the fastest shipping of any online company I deal with. I live in Tulsa and my demo is in Minnesota. I have never been to an SU party, so I don't know that process. I order online thru my demo's Su website. I usually get my package in about 2 days!! I'm always surprised.
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Old 11-04-2019, 10:07 PM   #5
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Quote:
Originally Posted by stamper1996 View Post
Should I get an email that it's shipped to me? I have an account with SU.

Truthfully, I don't know. It's been so long since I've done anything other than order directly through the website myself... I don't know whether they send you any emails when the rep did the ordering herself. Do you know if she had it shipped directly to you?

You ordered three days before me, though, so it seems like you should have had it by now if mine is supposed to be here Wednesday. I think you'd be totally justified in asking your demo for a status.
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Old 11-05-2019, 02:29 AM   #6
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It's possible that your order was input at the time of the party but not closed at the same time. You'd get a shipping notice only if your demo used YOUR online account to place the order and that would've been closed immediately.

Best thing to do is ask. I'm sure she wouldn't mind.
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Old 11-05-2019, 03:57 AM   #7
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I order through our Stampin' Up workshops at the demo's home, and the items arrive within 2 weeks or less. I get a confirmation through email only if I use my credit card.. been going to her monthly workshops for over 2 years now, have ordered items every time, usually paying by personal check. Best bet is to call your demonstrator to make sure the items you ordered aren't on back order. (a few of my back ordered items took a little over a month or so to arrive)
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Old 11-05-2019, 07:53 AM   #8
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My demo places the order the night of the workshop and the order usually arrives the following week.......workshops are on Thursday nights. She usually has the orders on Tuesday or Wednesday and delivers to us Thursday or Friday.
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Old 11-05-2019, 11:17 AM   #9
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Hmm, it seems I may need to reach out to my demo. She did access my online SU account and I'm having it shipped directly to me.
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Old 11-05-2019, 11:46 AM   #10
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Quote:
Originally Posted by stamper1996 View Post
Hmm, it seems I may need to reach out to my demo. She did access my online SU account and I'm having it shipped directly to me.

If she accessed your online account, and you paid your demo by check, how did SHE pay to close the online order?

Does the order show up in your account history? If so, you can see if it's shipped and, if so, click on order history to get the tracking info.

If not, then I'd have serious questions about whether anything has even been ordered.
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Old 11-06-2019, 07:54 AM   #11
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I have an update: Demo had everything shipped to her house! She must have combined orders and didn't tell me. I'm very disappointed because she lives an hour away so now I have to figure out how to get my stuff.
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Old 11-06-2019, 07:57 AM   #12
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Quote:
Originally Posted by SkyNacho View Post
If she accessed your online account, and you paid your demo by check, how did SHE pay to close the online order?

Does the order show up in your account history? If so, you can see if it's shipped and, if so, click on order history to get the tracking info.

If not, then I'd have serious questions about whether anything has even been ordered.

I never thought about checking my online account!

I guess I'll be looking for a new demo. Anyone around 53186 ZIP code area that is interesting in helping me? I don't order super often, maybe once per year.
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Old 11-06-2019, 08:18 AM   #13
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Good luck stamper1996........a good demo is a true blessing. If she had your online order delivered to her house, to my way of thinking it's up to her to get it to you and not the other way around.
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Old 11-09-2019, 02:04 PM   #14
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Update: I finally got my items and again am disappointed. She forgot to order two of the ink refills I'd wanted. However, someone on this forum reached out to me, so I may already have a new demo.
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Old Yesterday, 09:18 AM   #15
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Quote:
Originally Posted by harvestmoon View Post
SU has the fastest shipping of any online company I deal with. I live in Tulsa and my demo is in Minnesota. I have never been to an SU party, so I don't know that process. I order online thru my demo's Su website. I usually get my package in about 2 days!! I'm always surprised.
You are so lucky to get your order in 2 days. The only time I received my order in two days was when I paid extra for two-day shipping. It usually takes me at least a week to receive from SU. I also place my order online thru my demo's website.
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Old Yesterday, 02:42 PM   #16
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Cranky comment alert: I wish Stampin'Up! would STOP using UPS Innovations, where they originally ship with UPS, then pass it off to USPS to deliver. If I send something to my kids in Utah (or they send something to me) it takes TWO DAYS, regardless of whether we send it Priority or 1st class. The items I ordered shipped on the 5th, won't be here until tomorrow - a week later. That wouldn't be so bad, but they've been sitting at the post office since the 7th...why?
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Old Today, 01:17 AM   #17
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Sorry your package is delayed, Sue. The lightweight packages generally go by Mail Innovations, while the heavier lots are shipped by UPS. "Back home", you'd get your MI package 4 or 5 days faster than with UPS so I tend to love MI. Now that you're on the west coast, you should order "heavy". LOL
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