Good to know plus great customer service
I wanted to share this as I had not heard that this can happen. I got some Purple Tape from Honeybee Stamps Co. with some other things I ordered. Some of you already know this, but for those who don’t, the Purple Tape had some issues previously because it was too sticky- so they reformulated it. So that’s why I wanted to try the new formula. I use it for holding dies in place while going through the machine and for stencils. So I went to use it and it would not stick AT ALL! I tried over and over and thought, “ well I guess they removed too much sticky?” Since it was 8.00 for the narrower roll, I decided to contact the company. (I did tell Honeybee for an FYI, but did not expect them to do anything since they are not the manufacturer.)So I contacted Thermoweb via email and they asked if I had tried a few things and I told them yes. Here’s the informative part: they said it sounds like I got the tape that was at the end of the big roll so it had no stick. I never thought about that being possible - I figured they would catch that kind of thing. Anyway they said they’d send another roll. A few days later, I received 3 BIG, Wide, rolls!!!! I was so pleasantly surprised and thought that was a really cool way to handle it. I’m also very glad it works because I really wanted it to. I just thought I’d share in case that ever happens to anyone else. Also, as a reminder that it’s always good to let companies know if you are unhappy with their products. You have nothing to lose!
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