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Do you ever, do the blade up and down like you are cutting paper ---without paper in it? I think that sharpens it. Would try that a few times and see if that helps!
I would contact customer service. I called them because my blade 'arm' was not staying up. The fellow said that the spring must be broken. (the spring is not visible without unscrewing the portion under the measuring guide.) They sent me a new one.
I would contact customer service. I called them because my blade 'arm' was not staying up. The fellow said that the spring must be broken. (the spring is not visible without unscrewing the portion under the measuring guide.) They sent me a new one.
what is their contact number? I have been searching and can not find.
__________________ Daughter of a King My Blog
Rebekka
You are in luck- I still had this info from 2008! The number I called was 608-836-4478. I think I got it off the Tonic website. (an email address from 2008 was [email protected]) I talked to a Steve Ramsey. I received my replacement in 6 days. I saved the guarantee section off the packaging-5 year guarantee against defects faulty materials or workmanship.
I keep a paper with my notations: date, time, number called, who I talked to, what I was told. See, I still have it 3 1/2yrs later.
Good luck! I think you should get good service because Tonic knows the benefit of good customer satisfaction. I have several of their tools and really like them.
Spring issue. It's like a set of scissors and should be self-sharpening. Ever have a pair of scissors where the screw in the middle was loose? Won't cut a thing!
You can always try the same trick we use for punches. Try cutting thru emery paper (sand paper), aluminum foil... Should remove any "burrs" on the cutting edge that are causing the ragged cuts.
You are in luck- I still had this info from 2008! The number I called was 608-836-4478. I think I got it off the Tonic website. (an email address from 2008 was [email protected]) I talked to a Steve Ramsey. I received my replacement in 6 days. I saved the guarantee section off the packaging-5 year guarantee against defects faulty materials or workmanship.
I keep a paper with my notations: date, time, number called, who I talked to, what I was told. See, I still have it 3 1/2yrs later.
Good luck! I think you should get good service because Tonic knows the benefit of good customer satisfaction. I have several of their tools and really like them.
Well I called and Steve Ramsey is still the man . He is sending me out new blades. I am so happy. Thanks you so much for the info.
__________________ Daughter of a King My Blog
Rebekka
I am on my 2nd one. I used my first one to death. I used it for 3 years- very heavy personal use and very heavy class use as well. I was THRILLED with how long it lasted and how straight it cuts. I bought a 2nd one when it wore out.
I recently wore out my little 8" one too, and need to replace it.
blade for the tonic guillitone cutter
