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Old 08-10-2015, 02:05 PM   #1
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Question Do Administrators Ever Answer?

I have written a few times and have never gotten a reply. Has anyone found this as well? Who runs this site?
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Old 08-10-2015, 02:10 PM   #2
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Hi Mirabella -

Yes we do How did you contact us? Through the help page? I don't have any emails through our help page from you unless you were not logged in when you sent them and I don't recognize your email address. What sort of problem are you having?

You can email us through the help page at any time or send a private message to me if you'd like, or just post here.
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Old 08-10-2015, 02:13 PM   #3
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Mirabella, I've ALWAYS gotten answers (and very quickly) anytime I've had any questions. They're great about stuff like that, and this site is FABULOUS.
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Old 08-10-2015, 05:09 PM   #4
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I've always had a quick response when asking a question.
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Old 08-10-2015, 05:15 PM   #5
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Mirabella, don't know where you have posted your questions. I've always posted my questions here:

Site Support, Technical ?s and Suggestions - Splitcoaststampers

This is an extremely well-run website and I've always gotten a response.
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Old 08-11-2015, 06:11 AM   #6
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Oh yes, they do.
Thank you for all the work you do - by the way
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Old 08-12-2015, 11:27 AM   #7
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Thanks! I didn't meant to mean to imply it was not a good site at all. I think I tried the "help" section but honestly cannot remember.
Anyway, nice to hear back.
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Old 08-15-2015, 02:06 PM   #8
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I too have had trouble getting answers to a situation I needed help with.. I don't remember what the issue was but it was strange not to have any one contact me. As I have been a member since 2004 with the original people who designed this site. And stayed on. So I understand . I really like this site as I view it whenever I am on the computer. It's always been my go to when I want to learn techniques, about new projects, see samples of projects. I think the moderators do an amazing job. Maybe my questions some how didn't reach them.
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Old 08-15-2015, 03:14 PM   #9
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Quote:

Originally Posted by TakinmytymeView Post
I too have had trouble getting answers to a situation I needed help with.. I don't remember what the issue was but it was strange not to have any one contact me. As I have been a member since 2004 with the original people who designed this site. And stayed on. So I understand . I really like this site as I view it whenever I am on the computer. It's always been my go to when I want to learn techniques, about new projects, see samples of projects. I think the moderators do an amazing job. Maybe my questions some how didn't reach them.
There's definitely a possibility your message didn't get to us - we do answer 100% of the ones we get.

There have been maybe two times in the last five years where the help page wasn't working - maybe you got "lucky" . We always put a notice up when something's not working.

If I can help you with anything, please let me know.

You can always post in the Site Support forum or use our help page any time.
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Old 08-17-2015, 05:17 PM   #10
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Thank you. I'll try the "Site Support" next time.
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Old 08-18-2015, 11:28 AM   #11
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I actually pm'ed you a couple times, UnderstandBlue, a few days ago. I am wondering if you got them. If you did, maybe my settings are off. Something is amiss.
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Old 08-18-2015, 12:16 PM   #12
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Quote:

Originally Posted by MirabellaView Post
I actually pm'ed you a couple times, UnderstandBlue, a few days ago. I am wondering if you got them. If you did, maybe my settings are off. Something is amiss.

I do not have any PMs from you. You're not using Internet Explorer by any chance are you?
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Old 08-21-2015, 05:52 AM   #13
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No, I am using Firefox.
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Old 08-21-2015, 06:17 AM   #14
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Hmmm - well I'm getting tons of PMs from other people - can you try again? Click my username here and then choose send a private message from the dropdown menu that comes up.
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