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Old 02-03-2020, 09:50 AM   #1
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Lydia, 
Any word on getting Nancy Williams (nwilliams6) problem fixed? She's still totally locked out of SCS & gets that double authentication thing every time she tries. Poor Nancy feels so unloved but we're doing our best to hold her together, lol. We also kinda need her for the FS team.
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Old 02-03-2020, 10:12 AM   #2
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Lydia, 
Any word on getting Nancy Williams (nwilliams6) problem fixed? She's still totally locked out of SCS & gets that double authentication thing every time she tries. Poor Nancy feels so unloved but we're doing our best to hold her together, lol. We also kinda need her for the FS team.

And for the Favorites team too!
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Old 02-03-2020, 10:57 AM   #3
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Yes - I emailed her last week - that authentication is gone with the update so she just needs to clear her browser cache. 
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Old 02-03-2020, 10:58 AM   #4
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Moved - unrelated to other thread
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Old 02-03-2020, 11:14 AM   #5
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Thanks, Lydia. That is good news!!
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Old 02-03-2020, 08:25 PM   #6
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Yes - I emailed her last week - that authentication is gone with the update so she just needs to clear her browser cache. 

Hi Lydia,
Since Nancy can't post here, she asked me to pass this on to you.  She hasn't been able to email yet, but I will pass that on as well, when I get it. Any suggestions you & the powers that be can come up with, would be greatly appreciated. 


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Old 02-05-2020, 10:15 AM   #7
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Hi Lydia,
Since Nancy can't post here, she asked me to pass this on to you.  She hasn't been able to email yet, but I will pass that on as well, when I get it. Any suggestions you & the powers that be can come up with, would be greatly appreciated. 



Okay I will have them take a look. So odd since it's fixed for everyone else. Thanks for those details. 

Please have her try logging in in an incognito window in Chrome and let me know what happens.
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Old 02-05-2020, 11:09 AM   #8
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I might have figured it out. If she set up a two step process for SCS in
Google Authenticator, she will need to get a code through the app, use
it to log in and then turn it off in Edit Security. 
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Old 02-05-2020, 08:04 PM   #9
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Okay I will have them take a look. So odd since it's fixed for everyone else. Thanks for those details. 

Please have her try logging in in an incognito window in Chrome and let me know what happens.

Lydia, 
Nancy gave me her password that was good for 24 hrs. She had already tried it once & it didn't work. I tried it on my hub's laptop so it wouldn't recognize me & it wouldn't work for me, either. 

Here's the screenshot of what I got.
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Old 02-06-2020, 12:40 AM   #10
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We'd also love to have cathymac able to get back in too.
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Old 02-11-2020, 11:32 AM   #11
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Any update on getting Nancy (nwilliams6) or Cathy (Cathymac) back on the site? They're hostesses on challenges and Nancy is part of the Favorites Team. We really miss them!!!!!!
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Old 02-11-2020, 12:31 PM   #12
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They are working on it! I have a message into Nancy about her password so hopefully I can experiment today with her account.
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Old 02-11-2020, 12:51 PM   #13
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Crossing my fingers and toes!
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Old 02-11-2020, 02:18 PM   #14
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Fingers crossed here, too! Or maybe it's my eyes that are crossed (it happened sometime during all the code reading, lol). 

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Old 02-12-2020, 06:58 PM   #15
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Nancy sent me her new password to try today so I could do it incognito. I didn't get the same double verification thing, so that's hopeful. Here's the screen shot of my result. I'm not sure what she should try now. Any suggestions, Lydia?


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Old 02-13-2020, 05:57 AM   #16
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Quote:
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Nancy sent me her new password to try today so I could do it incognito. I didn't get the same double verification thing, so that's hopeful. Here's the screen shot of my result. I'm not sure what she should try now. Any suggestions, Lydia?


I get what she gets when she logs in, so does the team. 

So I just gave her a temporary account and we'll see what happens until we get a fix. 

If anybody talks to Cathy - have her email me - I haven't heard back from her and I can do the same for her
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Old 02-13-2020, 06:37 AM   #17
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Cathy is scheduled to host the WTUI challenge next Thursday 20th. Do we hope she'll be able to get back in by then, or should I try to arrange for another hostess to swap with her. 
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Old 02-13-2020, 07:21 AM   #18
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Cathy is scheduled to host the WTUI challenge next Thursday 20th. Do we hope she'll be able to get back in by then, or should I try to arrange for another hostess to swap with her. 

I can get her a temporary account if she'll email me. I haven't heard from her in a bit.
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Old 02-13-2020, 07:40 AM   #19
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It's weird that only Nancy & Cathy were affected. Do we know if any non-hostess members are locked out? I'm thinking it would be hard for them to report it if they can't get in.
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Old 02-13-2020, 08:15 AM   #20
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It's weird that only Nancy & Cathy were affected. Do we know if any non-hostess members are locked out? I'm thinking it would be hard for them to report it if they can't get in.

I doubt if anybody other than hostesses would have been asked for the verification - I only was when I was moving stuff, not regular posting  in existing threads  or anything. That's just my guess, though. 
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Old 02-13-2020, 11:58 AM   #21
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It's weird that only Nancy & Cathy were affected. Do we know if any non-hostess members are locked out? I'm thinking it would be hard for them to report it if they can't get in.

The change only applied to people who could moderate threads, and when we changed it, only those two were unable to get in.


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Old 02-13-2020, 10:29 PM   #22
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I was wondering where dear Nancy was and saw this thread..I miss her posts.  Hope she gets back on soon. 
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Old 02-14-2020, 08:40 AM   #23
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I was wondering where dear Nancy was and saw this thread..I miss her posts. Hope she gets back on soon.
Jayne,
Nancy is HERE. Lydia was able to set her up there until everything is fixed.
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