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Old 05-20-2020, 07:36 AM   #1
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Help please? Just got locked out again, had to request a temporary password, changed it to my regular password, etc. You have to got through several steps.

* The password has not changed and I keep getting randomly locked out.* 

But this morning before being locked out I was in the forum reading. I always check remember me (or whatever the phrase is).

The system will not accept my current password when it doesn’t recognize me. This is on a PC with Chrome and an iPad with Safari.

Because I just had to do this for the nth time on the iPad, probably when I go to the PC I’ll be locked out again and it again won’t accept the correct password. That’s what’s happened every time.

Here’s the thread below when this began. And thanks in advance!


Last edited by bjeans; 05-20-2020 at 07:44 AM..
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Old 05-21-2020, 07:22 AM   #2
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Just happened again on the iPad. Put in the correct password, was not accepted. Went through the multi-step process with two emails, changed the temp password to permanent one.

Also interesting is that when I get in using the temporary password, I’m brought to a page with a handful of supposedly unread messages - from 2019, which have been read.
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Old 05-21-2020, 09:03 AM   #3
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Unfortunately we have a bug that isn't letting people update their passwords. So you have to use the temporary one or I can give you a temporary one. So sorry about that.
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Old 05-21-2020, 10:47 AM   #4
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Actually that makes me feel better because at least it’s a known issue! I wonder why it started locking me out. I hadn’t tried to update or change anything. Thanks, Lydia.
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Old 05-24-2020, 11:20 AM   #5
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Lydia, since I'd never changed my password, do you know why it won't recognize me? I'm just leaving the site up on my iPad, but don't on the PC (which I'm on now) since I don't use it that often.

Also, it's an odd three step process to get back in - you get an email, click on a link, get to the website and click on a link. Then a second email is sent with a temporary password. You click on the link in that email, use the password. Then you change the password. I've never known a website that had that many steps.
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Old 06-01-2020, 09:53 AM   #6
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S.O.S. please.

I had never changed my password. This is what happens:
- I’m on my ipad, and as long as I leave the website open can stay logged on.
- Then I go up to my PC and it shows I need to log on. I attempt to but it doesn’t recognize me. I go through the 4-step (!!!) process to get a temporary password and put in my regular password and I’m in.

- But when I go back down to my iPad, I’m logged out (because I was on the PC) and have to again go through the process to get a temp password and create my regular password again.

Is there any workaround? Thanks!
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Old 06-01-2020, 11:38 AM   #7
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I can't help, because I don't know any of the backroom stuff. But I'm just surprised that you can't be logged in on more than one device. I know I regularly am. Would it make any difference if you used a different browser on one of them? It shouldn't, because you should be able to stay logged in in the same browser across multiple devices, but it might be worth trying in case it did.
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Old 06-01-2020, 11:42 AM   #8
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Sabrina, I always have been able to be logged onto 1, 2 or 3 (rarely!) devices, and go back and forth between them. My norm is to close the website down when I leave, and the forum “remembers” me when I reopen it, regardless of whether it’s the iPad or PC. 

This is brand new. Lydia said there’s a glitch, but going through a 4-step (or is it 5 ) process every single time is getting a little grating, though admittedly it’s a first world aka puny problem, given the big problems going on these days.

I’m just hoping there’s some magic...

Thank you!

Beth
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Old 06-01-2020, 01:48 PM   #9
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Quote:
Originally Posted by bjeans View Post
Sabrina, I always have been able to be logged onto 1, 2 or 3 (rarely!) devices, and go back and forth between them. My norm is to close the website down when I leave, and the forum “remembers” me when I reopen it, regardless of whether it’s the iPad or PC. 
This is brand new. Lydia said there’s a glitch, but going through a 4-step (or is it 5 ) process every single time is getting a little grating, though admittedly it’s a first world aka puny problem, given the big problems going on these days.
I’m just hoping there’s some magic...
Thank you!
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So if you're getting a new password on one device, you will be logged out on the other device. The password is the same on both.

You cannot change your own password right now because of our very frustrating bug.

You will need to use the same temporary password on both devices.

If you log in with the correct password on any device and are being forced to log in on every page, it's because your browser or device is set to refuse cookies on our site - your login info is contained in a cookie.

Check those settings as well.
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Old 06-01-2020, 01:54 PM   #10
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So if you're getting a new password on one device, you will be logged out on the other device. The password is the same on both.

You cannot change your own password right now because of our very frustrating bug.

You will need to use the same temporary password on both devices.

If you log in with the correct password on any device and are being forced to log in on every page, it's because your browser or device is set to refuse cookies on our site - your login info is contained in a cookie.

Check those settings as well.
Oh, no, I’m not having to log in on every page.

Is there a way around it? When I’m given a temp password on the PC, once I log on with it, I’m supposed to create a permanent one - which I understand won’t take.

So if I don’t create a permanent one (which is always the same one), can I log onto the PC with the temp one, then go downstairs and log onto the PC with the same one?

But even if so, I assume the temporary one only lasts for a certain time, and more importantly, it won’t let me pass the log on page without creating a password.

I never changed my password. Just one day this started. So nothing to do but wait for a fix? If so, any sense of timeframe?

Oh - I could bring my iPad upstairs to my craft room and just never long on to the PC. I just sometimes like the bigger screen - eyes aren’t great.
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Old 06-01-2020, 02:44 PM   #11
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So if I don’t create a permanent one (which is always the same one), can I log onto the PC with the temp one, then go downstairs and log onto the PC with the same one?
Yes - on any device, that will be the password you will use.

Quote:
But even if so, I assume the temporary one only lasts for a certain time, and more importantly, it won’t let me pass the log on page without creating a password.
No - it doesn't expire - it will last until you're able to change it again.

Quote:

I never changed my password. Just one day this started. So nothing to do but wait for a fix? If so, any sense of timeframe?

Oh - I could bring my iPad upstairs to my craft room and just never long on to the PC. I just sometimes like the bigger screen - eyes aren’t great.
It just means you typed in the wrong password somewhere along the lines.

And I feel you - I'm blind as a bat. I hate doing anything on my phone or anything with a touch screen LOL
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Old 06-01-2020, 03:03 PM   #12
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Yes - on any device, that will be the password you will use.
No - it doesn't expire - it will last until you're able to change it again.
It just means you typed in the wrong password somewhere along the lines.

And I feel you - I'm blind as a bat. I hate doing anything on my phone or anything with a touch screen LOL
Yes! I use a separate “normal” keyboard even with my ipad 99% of the time.

But Lydia, here’s the thing: I hadn’t typed in any password, right or wrong, for months and months, because “remember me” was checked. (Or whatever that box is called.)

Just one day it stopped remembering me.

I don’t think I can get into the site using the same temp password on the iPad and PC. After using it, the system prompts to set a new password. I can’t pass go without doing that - and always use the same password. But entering it on one device boots me out of other one. 

Any idea of when the saved password glitch might be fixed? And I assume there’s no magic password that would work until then. Asking for a fiend.

Last edited by bjeans; 06-01-2020 at 03:05 PM.. Reason: bad fingers and brain
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