Today's Additions

[sillyfilly]

Does anyone know how long the today's additions going to be down? How long has this been down? I haven't been able to get in there since Thursday and today is Sunday. Just missing being able to see everyone's creations. TIA

[ctorina]

I think you may need to clear your cache try this link it may help.

[UnderstandBlue]

Hi!

They're not down - you have a browser cache issue.

Don't miss it a second longer! (And always come here to Site Suggestions when you have issues - I can find and fix them faster when you post here. )

Follow these instructions to clear your history and you should be fine.

Clearing your cache, cookies and browsing history. by UnderstandBlue at Splitcoaststampers

[UnderstandBlue]

Jinx Cathleen!

[ryansnana2]

I use Google to access your site and have not been able to see the daily additions or gallery since last week -have emailed twice with no answer -- what can I do to be able to see the gallery again --HELP
Thanks
Charlene - ryansnana2

[UnderstandBlue]

Hi Charlene -

We've emailed you, but many times our email goes into junk mail - boo :(

You need to clear your cache. There are some instructions here and you'll be back in business.

Clearing your cache, cookies and browsing history. by UnderstandBlue at Splitcoaststampers

[ryansnana2]

HI and thanks for the response -I get all my email from Spiltcaost - at least I thought I did -but have not seen anything since the last Inlings
I have tried the instructions for Google to clear but don't see the under the hood suggestion on my computer - gRRRR very frustrating -
Charlene

[UnderstandBlue]

So you are using Google Chrome as your browser?

[ryansnana2]

HI again -No just plain old Google -had it forever and never a problem until last week and only with Splitcoast
Charlene

[UnderstandBlue]

Quote:

Originally Posted by ryansnana2

HI again -No just plain old Google -had it forever and never a problem until last week and only with Splitcoast
Charlene

Hi again

Well Google isn't your browser so we need to figure out what is so we can fix you. That's why you couldn't find the settings for under the hood - those are for Google Chrome.

Do you have Internet Explorer maybe?

[ryansnana2]

yes --you can see how computer literate - hahaha -I am
Internet explorer is my browser -so hope you can help me before I throw the computer out the window

Thanks for your patience
Charlene

[ryansnana2]

HI Lydia

I finally followed your instructions to clear whatever was the issue with Internet explorer -so I can now view it all--YAHHOOOOO but I am concerned as why I would not get any emails --
Thanks for your help !!
Charlene

[UnderstandBlue]

YAY!!! That is great - happy you are back in business.

I will go send you a test email from our help account. Email me back if you get it.

Email providers change their spam controls all the time. Since our help address is sort of generic, it gets caught a lot.

I'll give you a few addresses in my email that you can use if you get stuck

[sillyfilly]

I started a thread on this yesterday but I can't find it! Anyone know how long this is going to be down?

[UnderstandBlue]

Hi! I moved it here!