Concerned New Misti Owner

[msbrenda]

I received my Misti order today and after careful inspection I noticed the following:

*wipe marks on the top lid
* scratches on the bottom bed plexiglass
*air bubbles trapped underneath the black foam on the back that makes a popping noise when you touch them

I haven't used it yet and awaiting a response from customer service. I'm concerned the product won't last long because of these discrepancies and wonder are these normal for the price of the product? Please advise.

Thanks,
MsBrenda

[buggainok]

I would suggest you contact the seller directly on the website. I don't think they address these issues on SCS.

[buggainok]

Oops, sorry. I didn't read that you had already contacted customer service. Please disregard my post.

I agree with you that a brand new product should not have those issues.

[UnderstandBlue]

They don't do customer service inquiries here and it is a holiday weekend, so I'd not expect a response until Monday. I'm sure if there's a defect, you can exchange it.

[UnderstandBlue]

Quote:

Originally Posted by msbrenda

I'm concerned the product won't last long because of these discrepancies and wonder are these normal for the price of the product? Please advise.

Thanks,
MsBrenda

Oh and no and no. I've had mine for more than a year - it's awesome. And I use mine for my classes so it gets used hundreds of times three Saturdays a month

[msbrenda]

Quote:

Originally Posted by buggainok

Oops, sorry. I didn't read that you had already contacted customer service. Please disregard my post.

I agree with you that a brand new product should not have those issues.

That's okay and I appreciate your response. I hope you have a happy new year!

MsBrenda

[msbrenda]

Quote:

Originally Posted by UnderstandBlue

They don't do customer service inquiries here and it is a holiday weekend, so I'd not expect a response until Monday. I'm sure if there's a defect, you can exchange it.

Thanks for responding UnderstandBlue. After reading different posts on this forum, I wanted to inquire to others in regards to their (new) Misti experience. The owner did respond to my email and I will be sending it back shortly. I hope you have a wonderful new year also.

MsBrenda

[msbrenda]

Quote:

Originally Posted by UnderstandBlue

Oh and no and no. I've had mine for more than a year - it's awesome. And I use mine for my classes so it gets used hundreds of times three Saturdays a month

I can't wait until my exchange come in. I look forward to creating many products with it and kudos to the success of your usage and classes. Thanks for the response.

MsBrenda

[gabbe]

i received my new MISTI as a Christmas gift & mine arrived shiny & brand new without any of the issues you experienced, but they do seem like an awesome company & I'm sure they will take good care of you & make it right! it's an awesome tool & you're sure to love it!