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Old 07-04-2018, 11:17 AM   #1
sbd
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Join Date: Feb 2006
Location: Florida
Posts: 143
Default Tupelo Design

Is Tupelo Design still having shipping issues? They sent out emails that said they had employees that were ill and the shipping on orders would be delayed. I notice they are having sales and just wondered if the orders were being delayed.
Thanks for any info.
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Old 07-10-2018, 08:37 PM   #2
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Join Date: Sep 2005
Location: Ohio
Posts: 1,293
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I think the message about having 2 sick employees has been there since April.

My April order took 5 weeks to ship. My June 16 order has not shipped yet. I've ordered from them many times, and it usually took a week or two to ship, but it was overnight shipping once it got out the door. I just knew not to order anything needed urgently.

However, this last order will probably be my last until I hear things have improved. Five weeks to ship items supposedly in stock is too long. If they are still short-staffed due to illness, having multiple sales will just get them that much more behind.

Added to that, I won a Tim Holtz Tonic stamp platform during their January birthday sale. It was supposed to ship in February, then April. I emailed them on June 26 to ask about it, and there has been no answer.

My concern is that they are accepting orders for products not yet in stock without informing the customer. When companies start using funds from current orders to then order the stock to fill those same orders, the end isn't far away. They could save a ton of money by not doing overnight shipping.

Mary
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Old 07-11-2018, 12:25 PM   #3
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Join Date: Apr 2016
Location: Roygbiville
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Default

Quote:
Originally Posted by sbd View Post
Is Tupelo Design still having shipping issues? They sent out emails that said they had employees that were ill and the shipping on orders would be delayed. I notice they are having sales and just wondered if the orders were being delayed.
Thanks for any info.

You might want to read through this current thread about Tupelo, and contact your credit card company to dispute the charge if itís been a while.

https://www.splitcoaststampers.com/f...g-t615565.html
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Old 07-14-2018, 04:38 AM   #4
sbd
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This is so sad. I go WAY back to the original 'Mom and Pop' who named their business after their beloved dog. I used to love spending there, but no more. The guy who bought it has killed it. I haven't ordered in about a year because of the situation.
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Old 07-14-2018, 05:34 AM   #5
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It is very sad; I liked them a lot, and had emailed with the owner. But before being sold there were problems with orders not being shipped, partial orders, and using free US Post Office Priority mailing supplies to ship items through other carriers.

Maybe problems were why - or partially why - they sold the business. But I agree it’s sad, and unfair to customers.

I think disputes are much easier to handle with credit card banks than with PayPal, though of course it depends on the bank and maybe your history. But often you just pick up the phone and ask to dispute a charge, followed up with a form. I’ll only use PayPal with companies known for excellent customer service, unless there’s no other way to pay and I really want the item!

Last edited by bjeans; 07-14-2018 at 05:39 AM..
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Old Yesterday, 03:24 PM   #6
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Location: The Old Pueblo
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Glad I caught this thread(and got to see the earlier thread too). Up until now, I thought it was just me having the problems with them: long waits, shipment error, and multiple deliveries to an address I haven't lived at in many months (even though all order and profile address info was up to date).
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