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Old 07-04-2018, 11:17 AM   #1
sbd
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Join Date: Feb 2006
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Default Tupelo Design

Is Tupelo Design still having shipping issues? They sent out emails that said they had employees that were ill and the shipping on orders would be delayed. I notice they are having sales and just wondered if the orders were being delayed.
Thanks for any info.
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Old 07-10-2018, 08:37 PM   #2
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I think the message about having 2 sick employees has been there since April.

My April order took 5 weeks to ship. My June 16 order has not shipped yet. I've ordered from them many times, and it usually took a week or two to ship, but it was overnight shipping once it got out the door. I just knew not to order anything needed urgently.

However, this last order will probably be my last until I hear things have improved. Five weeks to ship items supposedly in stock is too long. If they are still short-staffed due to illness, having multiple sales will just get them that much more behind.

Added to that, I won a Tim Holtz Tonic stamp platform during their January birthday sale. It was supposed to ship in February, then April. I emailed them on June 26 to ask about it, and there has been no answer.

My concern is that they are accepting orders for products not yet in stock without informing the customer. When companies start using funds from current orders to then order the stock to fill those same orders, the end isn't far away. They could save a ton of money by not doing overnight shipping.

Mary
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Old 07-11-2018, 12:25 PM   #3
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Quote:
Originally Posted by sbd View Post
Is Tupelo Design still having shipping issues? They sent out emails that said they had employees that were ill and the shipping on orders would be delayed. I notice they are having sales and just wondered if the orders were being delayed.
Thanks for any info.

You might want to read through this current thread about Tupelo, and contact your credit card company to dispute the charge if itís been a while.

https://www.splitcoaststampers.com/f...g-t615565.html
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Old 07-14-2018, 04:38 AM   #4
sbd
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This is so sad. I go WAY back to the original 'Mom and Pop' who named their business after their beloved dog. I used to love spending there, but no more. The guy who bought it has killed it. I haven't ordered in about a year because of the situation.
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Old 07-14-2018, 05:34 AM   #5
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It is very sad; I liked them a lot, and had emailed with the owner. But before being sold there were problems with orders not being shipped, partial orders, and using free US Post Office Priority mailing supplies to ship items through other carriers.

Maybe problems were why - or partially why - they sold the business. But I agree it’s sad, and unfair to customers.

I think disputes are much easier to handle with credit card banks than with PayPal, though of course it depends on the bank and maybe your history. But often you just pick up the phone and ask to dispute a charge, followed up with a form. I’ll only use PayPal with companies known for excellent customer service, unless there’s no other way to pay and I really want the item!

Last edited by bjeans; 07-14-2018 at 05:39 AM..
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Old 07-15-2018, 03:24 PM   #6
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Glad I caught this thread(and got to see the earlier thread too). Up until now, I thought it was just me having the problems with them: long waits, shipment error, and multiple deliveries to an address I haven't lived at in many months (even though all order and profile address info was up to date).
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Old 07-31-2018, 08:41 PM   #7
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Update to post #2:

From my order on June 16, part was shipped on July 27, 6 weeks later! There is no word on the missing items, and they have not been refunded. I still have a couple of weeks before a PayPal dispute deadline.

The Tim Holtz Tonic stamp platform that I won in January was supposed to be shipped in February, then April, then June, then the week of July 17. The store is currently showing 8 platforms in stock, so for them to not fulfill a prize won 6 months ago is ridiculous and in no way acceptable.

I was a good customer, and recommended their store to others. Their actions have completely ruined that!

They're still sending out almost daily emails advertising sales. If there is still an issue with sick employees, then there needs to be more than a 4-month-old vague message. It needs to be updated with current wait times. If I know when placing an order that it will be a 6 week wait for a partial shipment, that is ok...as long as I know that is the case. If the items are all supposedly in stock, then a 6-week wait only to find out items are out of stock won't work.

Mary
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Old 08-01-2018, 01:11 PM   #8
sbd
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There are just too many other places to shop. I used to place orders and they would be shipped within a couple of days. I'm like you, I shake my head when I open an email with new sales and product.
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Old 08-03-2018, 08:25 AM   #9
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Aug 3 update: There has been no answer to my 7/31 email. But of the remaining items from the 6/16 order one shipped and is out for delivery today, the other was refunded. So it took 7 weeks this time and mention of a Paypal dispute, but there is resolution.

However, they have not answered the question of what they intend to do about stamp platform prize that I won back in January. It was originally supposed to be shipped in February, then April, then June, then definitely the week of July 17.

As mentioned earlier, they are showing 8 platforms in stock. To not ship one of them to a prize winner from over 6 months ago shows a deliberate decision. I wish I could contact the other winners to see if they received their prizes.

If they kept updated shipping info somewhere I would be fine with slow orders. It seems to be getting slower and slower. With no communication and unanswered emails, a customer is left to wonder whether the company is about to go under and therefore a bad risk even if the prices are good.

Not fulfilling announced prizes - with that I'm definitely not fine - especially when the prize is in stock, and they keep running new sales and prize offerings.

Mary
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Old 08-03-2018, 03:01 PM   #10
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Cross-posting this from the Announcements forum, since I had griped in both places:


Aug 3 Update #2: Well, well! I wasn't home when the backordered die set was delivered by FedEx today, but was so very excited to see that the box was too big for just dies (the tracking had said the package was 8 ounces). Tupelo finally sent the stamp platform promised since January!


I'm very excited to finally get it, and will need to try it out tonight. I almost ordered a platform this morning from another vendor, thinking that Tupelo would never come through.

With all the struggles with this order and the prize delivery, I'm not ready to order from them again anytime soon, but do wish them the best. If they can work their way back to being a reliable shipper, that is good for everyone in the crafting community. They carry lots of brands and usually have good prices. I would really like to be a customer again at some point.

Mary
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