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Old 02-22-2008, 12:27 PM   #1
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Default Thumbs up! Great service from Ellen Hutson's store!

I don't know if this goes here or not. If not, sorry. If so, here goes...

I ordered a set of Spica pens (love them!) and two paper packs from Ellen's store. Then I realized that being a me of little brain, I already had one of the paper packs. So I emailed to tell them that I was a dolt and to ask that they remove that pack from my order.

I didn't get a reply, but I did get a shipping confirmation with just the one paper pack listed and an adjusted price. Two days later, a beautifully packed packet arrived in my mailbox with the desired paper pack and my lovely new bling-makin' pens.

Thank you and a huge thumbs up for great service, good packing, and speedy shipping!

<--me being happy.
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Old 02-22-2008, 12:38 PM   #2
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Ellen and her staff are fabulous. I have had excellent service from them and they are very quick to respond to my questions.
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Old 02-22-2008, 12:55 PM   #3
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Ellen rocks!

I know her.
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Old 02-22-2008, 12:57 PM   #4
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Ditto!

I ordered a set from her store and when it came, one of the items was missing. I was a little apprehensive as it is hard to "prove a negative" -- but I emailed with the issue and received a phone call from one of Ellen's staff and the missing item was in my hot little hands a few days later.

It so pays to shop where there is top notch service and Ellen rates A+ in my book.
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Old 02-22-2008, 02:21 PM   #5
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Yes, their CS is top-notch!
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Old 02-22-2008, 02:50 PM   #6
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Another *ditto* here.
I sent my mom there for my Christmas gift (Nestablities) and she helped my mom understand her purchase as well as pick out everything I needed.
(just like you would want your mom treated )
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Old 02-22-2008, 03:04 PM   #7
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ELLEN is DA BOMB.. she is as AMAZING as she sounds on her blog.. even nicer if that is possible? her service is PHENOM, her kindness is boundless and her techniques? well.. I think I Will stop her cuz I can go onnn and onnnn and onnnn
(i know her too )
EM
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Old 02-22-2008, 03:06 PM   #8
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It just can't get any better than Ellen! She's the bomb! I needed something asap and found out she lives near me and she let me come over to her house and pick it up. Well instead of picking up one thing, I came home with tons of great stuff! She took the time to show me lots of new things and how to use them, let me "shop" in her area with all her goodies and was just a nice, great person all around! Even all the ladies working away in her shop couldn't have been nicer. I guess nice people gather other nice people around them. One class act! I kinda felt like I had met a SCS celebrity! (for the record, "Fame" has not gone to her head!)

Thanks Ellen and for anyone thinking of ordering from her store, go for it! Doesn't get better anywhere else.
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Old 02-22-2008, 03:24 PM   #9
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Ellen and her customer service staff are the BEST, bar none. I've dealt with (I think) Beth in the past and she is just awesome, too.

And I love the beautiful stamped & colored thank you images that come with each order. What a great touch!
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Old 02-22-2008, 03:31 PM   #10
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Quote:
Originally Posted by Rubber Stamp Nut View Post
And I love the beautiful stamped & colored thank you images that come with each order. What a great touch!
I loved mine, too. How sweet and thoughtful!
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Old 02-22-2008, 05:34 PM   #11
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Glad to know! Sounds like a great place to shop!
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Old 02-22-2008, 05:46 PM   #12
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What is the web address of her store?

Thanks.
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Old 02-22-2008, 06:11 PM   #13
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Here is her site:

http://www.ellenhutson.com/servlet/StoreFront
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Old 02-22-2008, 06:34 PM   #14
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I too have had excellent service and recommend her highly.

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Old 02-22-2008, 07:26 PM   #15
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I've had great service from her also. I received an incomplete order and she corrected it immediately. I will definitely do business with her again.
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Old 02-22-2008, 08:52 PM   #16
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Yeah, Miz Ellen is pretty alright in MY book, too!
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Old 02-22-2008, 08:56 PM   #17
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Another very happy customer here! I have ordered from Ellen a few times and she has the best and the fastest shipping to Canada!
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Old 02-22-2008, 09:52 PM   #18
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I {heart} Ellen...not so sure DH would echo that sentiment, however. I am impatiently waiting for his next paycheck so I can get me some more Copics...very impatiently waiting.
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Old 02-22-2008, 09:55 PM   #19
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I love ordering from her! Plus, I get my order super quick!
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