In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Splitcoaststampers's privacy policy

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
 
Thread Tools Search this Thread
Old 03-21-2005, 06:18 PM   #1
Matboard Maniac
 
randie58's Avatar
 
Join Date: Feb 2005
Posts: 231
Default Sticky Situation

I'm hoping to get some feedback from a SU demo. I am not one. I only recently started stamping, and finally got a hold of the one and only demo in my area. I placed an order on March 1. I was told the order went in the very same day, and that I should have my stuff in 7 days. Last week I received an email from the demo saying that my order was back ordered, and she didn't know when it would be here. I wrote back to clarify. Is my entire order back ordered??? I would think they would have sent some of what I ordered. I haven't heard from her since. It's now been 3 weeks, and dispite repeated attemps to contact her, I've heard nothing. Am I being overly anxious? Thanks all!
randie58 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:24 PM   #2
Splitcoast Dirty Dozen Alumni
Creative Crew SU Design Team Alumni
 
Qbee's Avatar
 
Join Date: Jul 2004
Location: Newton, MA
Posts: 5,031
Default

I'm not a demo, but our club order was placed on Sunday March 13th. Some of it arrived on Friday, some today and one more shipment is due to arrive tomorrow. So in other words, some things were on back order. I'm not sure if that helps explain your situation though.

Take care, Brenda
edited to add the CORRECT date
Qbee is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:27 PM   #3
Insane Embellisher
 
stampysister's Avatar
 
Join Date: Jul 2004
Location: Boise, Idaho
Posts: 768
Default

That's an interesting situation. They are experiencing some significant backorders right now, especially on the promotional sets and on the punches in the mini catalog.

Have you tried multiple venues for contacting her? For example, have you sent email as well as calling? Or vice versa? Sometimes family emergencies come up.

Usually not everything is on back order. And 3 weeks is a really long time since their shipping times are way down. If you don't hear back within the next week as to what is up, then perhaps you should go to stampin up website and see if you get get some information from them.
stampysister is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:29 PM   #4
Glitter Guru
 
msdetloff's Avatar
 
Join Date: Nov 2004
Location: In a cluttery mess of imagination.
Posts: 5,332
Default

I know that there have been backorders, but I would still call and check up on it...maybe request the Order # and if it has been shipped the Tracking #. That way you have another way to verfy that she had indeed placed the order. I would hate for you to have been lied to about the order. If the demo does not respond to you make sure you let us know and I'm sure that we can help you figure out what to do next.

Mindy
__________________




msdetloff is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:32 PM   #5
Hardware Hotshot
 
KarenInKali's Avatar
 
Join Date: Mar 2003
Location: Rancho Penasquitos, CA
Posts: 4,238
Default

Not being completely nosey, but what did you order? We demos here on the boards have a pretty good feel for what is on backorder at the moment as we are always putting in orders too.... maybe we can give you some insight into what may or may not be on BO......

Good luck!
__________________

BLINGO
KarenInKali is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:32 PM   #6
Insane Embellisher
 
wildaboutstampin's Avatar
 
Join Date: Jan 2005
Location: ny
Posts: 888
Default sticky

I would try to call her, as things do come up - emergency, etc.
If she still doesn't respond, I would call call the company to check when exactly the order was placed (hope she was truthful with you) I had a bad experience once with an previous demo who constantly ordered late, but collected our money at the party and told us it was ordered.
3 weeks seems like a long time for her to not even contact you.
Most of the the time some things are backordered, but rarely everything in the order.
wildaboutstampin is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:47 PM   #7
Stampin' Fool
 
amyboomboom's Avatar
 
Join Date: Jun 2004
Location: Alexandria, Virginia
Posts: 1,337
Default

I hate waiting for my stamp stuff to arrive!

Right now there is a huge backorder for the hole punches in the mini catty, and there is a bit of a delay on the promotion sets! As well as a few other items.

Maybe one item of your order is on backorder, and she was hoping to deliver the entire order to you at one time. Was the order sent to her home? If being delivered to your home, she should be able to give you a UPS tracking number to follow once it is shipped, but if the entire order is backordered there is no tracking number.

Try calling her/e-mailing her again!

Let us know what happens!
amyboomboom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:54 PM   #8
Matboard Maniac
 
randie58's Avatar
 
Join Date: Feb 2005
Posts: 231
Default

Wow, you gals are FAST! I've tried calling this demo multiple times, and have left many messages. I've also emailed her numerous times. It's obvious to me that she's avoiding me. I ordered the set Pocket Fun, Stipple Celebrations, and a few others. In addition, there were some items other than stamps, (ink, crystal effects, etc.). Again, thanks for all your help!
randie58 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 06:54 PM   #9
Die Cut Diva
 
PenelopePitstop's Avatar
 
Join Date: Jul 2004
Location: Dancing while watching the Corny Collin's Show
Posts: 3,243
Default

Is it spring break in your area? Maybe she's on vacation with her family, just a thought.
__________________
***Jenny***
PenelopePitstop is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 07:11 PM   #10
Stampin' Fool
 
PrairieStamper's Avatar
 
Join Date: Mar 2005
Posts: 1,340
Default

My first instinct was that perhaps SOME of your order did already come in, but that she only wants to make ONE trip out to you, so she is telling you that nothing is in until it's ALL in. Just a thought.

Sorry you're dealing with this!
PrairieStamper is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 07:35 PM   #11
Pearl-ExPert
 
jdarnall2001's Avatar
 
Join Date: Jul 2004
Location: in/on the water:scuba diving & boating
Posts: 2,795
Default

Quote:

Originally Posted by randie58
Wow, you gals are FAST! I've tried calling this demo multiple times, and have left many messages. I've also emailed her numerous times. It's obvious to me that she's avoiding me. I ordered the set Pocket Fun, Stipple Celebrations, and a few others. In addition, there were some items other than stamps, (ink, crystal effects, etc.). Again, thanks for all your help!
I don't know about the last week or so, but Stipple Celebrations was backordered for a while.
__________________
Jess
Don't tell God how big the storm is, tell the storm how big your God is!
jdarnall2001 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 08:12 PM   #12
Cardstock Collector
 
stampinaddict74's Avatar
 
Join Date: Feb 2005
Posts: 3
Default

This demo doesn't sound very reliable, I know for a fact Pocket Fun is not on backorder. I'm wondering like the rest maybe she recieved partiall order but is trying to wait for everything to come in. You should try one more phone call, tell her you will take the stuff thats already in and she can contact you when the rest comes in. If no response have her full name and call Stampin Up and report her. Hope this helps.
stampinaddict74 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 08:22 PM   #13
Matboard Maniac
 
tivodiva's Avatar
 
Join Date: Oct 2004
Location: Oakland Township, Mi.
Posts: 311
Default

I think you should just call S.U. at 1-800-stampup and explain the situation. I'm sure if you have her name they should be able to track the order for you and tell you the status. They don't want one demo's mistake to reflect poorly on them so I would think they would want to help you staighten this out. Good luck!
tivodiva is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 08:26 PM   #14
Stampin' Fool
 
helen3mom's Avatar
 
Join Date: Sep 2004
Posts: 1,295
Default Ditto

Quote:

Originally Posted by tivodiva
I think you should just call S.U. at 1-800-stampup and explain the situation. I'm sure if you have her name they should be able to track the order for you and tell you the status. They don't want one demo's mistake to reflect poorly on them so I would think they would want to help you staighten this out. Good luck!
I agree, if you really need answers, call them. They are very helpful!
helen3mom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 08:52 PM   #15
Polyshrink Goddess
 
rlayton's Avatar
 
Join Date: Dec 2003
Posts: 558
Default

Try to call her again. She should be getting back to you by now, one way or the other.
Roberta
rlayton is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 10:27 PM   #16
Hardware Hotshot
 
witty5's Avatar
 
Join Date: Jul 2004
Location: PA
Posts: 4,375
Default

I don't think you mentioned where you're from. Location can make a difference in how quickly shipments arrive from UPS.
witty5 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-21-2005, 10:46 PM   #17
Pearl-ExPert
 
Henrysmom's Avatar
 
Join Date: Jul 2004
Posts: 2,470
Default

I hope you get this worked out soon!
Henrysmom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-26-2005, 10:19 PM   #18
Matboard Maniac
 
randie58's Avatar
 
Join Date: Feb 2005
Posts: 231
Default

Just an update for those that helped. It's been almost a month, and there's still no sign of my order. I got one email from the demo stating, (and I don't understand this at all), that she cancelled my order so I don't have to wait for the backorder. That was a week and a half ago. Since then, I have written and called again, to no avail. I have also found out that nothing I ordered has been on backorder from the company. I emailed the demo and told her I either want my product, or my money back, but have received no response, of course. I did call SU, and reported the incident. They said it would be investigated, but I should be patient as these things take time. What I don't know, is how much time it will take. Does anyone have any experience with this? I really want my order, but really can't reorder through someone else until this is straightened out. Thanks for all your help!

Randie
randie58 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-26-2005, 10:54 PM   #19
This reminds me of a Star Trek episode....
 
Stampin Wrose's Avatar
 
Join Date: Feb 2004
Location: Aboard the Enterprise, watching NCIS reruns!
Posts: 102,522
Default

Holy Cow!

You need to get down hard on this woman. I would allow NO excuses. If she had issues she shouldn't have taken your order. She's already lied about it.

I would call her - write it down (date you talked to her) - and tell her you are sending a certified letter to her demanding money or product and will be pursuing legal remedies, whatever it takes, and reporting it to SU! (You don't have to mention you already did.)

Also send a letter regular mail, so if she refuses the certified, she'll get the other one. (Used to do this in a law office.)

If you have any lawyer friends, ask them what's next. Otherwise, I'm not sure if it's small claims court or what venue....

I can't believe this.... Go for it, this is unconscionable.
__________________
Kathy Wrose

"Fun must be always." - Tomas Hertl, San Jose Sharks
"It was fun." - Kirk, Star Trek: Generations
Stampin Wrose is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Old 03-26-2005, 10:55 PM   #20
This reminds me of a Star Trek episode....
 
Stampin Wrose's Avatar
 
Join Date: Feb 2004
Location: Aboard the Enterprise, watching NCIS reruns!
Posts: 102,522
Default

Did you order any of the half-price items??? Cos that sale is over at the end of March...
__________________
Kathy Wrose

"Fun must be always." - Tomas Hertl, San Jose Sharks
"It was fun." - Kirk, Star Trek: Generations
Stampin Wrose is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off