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Old 12-18-2019, 10:16 AM   #1
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Join Date: Jul 2007
Posts: 4,762
Default Shoutout for Altenew

I recently ordered the new inks from Altenew, and added a die set to my order. They sent me the wrong dies - the Pleasant Pansy 3D dies. When I saw the samples using the pansy dies, I loved the colors and the way they are assembled. So I contacted Altenew, told them I wanted to keep and pay for those dies, and asked them to mail the original set I ordered.

I rec'd an email from Altenew saying they were mailing the dies I had ordered, and to keep the 3D Pansy set as a thank you.

I'm very thankful for their graciousness and generosity, and proud to be part of the stamping community.
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Caution: You are entering an artistic zone. This is not clutter - this is creating. These are not pajamas - it's my work uniform.
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Old 12-19-2019, 02:51 AM   #2
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I didn't realize you could order directly from them, I have been buying their stuff through other vendors. Thanks for the info and it's nice to hear good customer service stories.
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Old 12-20-2019, 08:59 AM   #3
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Yes, they are responsive and have great products. I just placed on order today from the Jennifer McGuire favorites list And they finally had the dotted swirls die I wanted in stock.
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Old 12-21-2019, 04:16 PM   #4
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I have also had a great experience with Altenew recently. A recent order was missing a die and it was sent out immediately.They have had great sales recently
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