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Old 01-24-2005, 05:47 AM   #1  
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Default Problem with black detail embossing powder

I just got some of this stuff and tried it a couple times and it leaves LOTS of black powdery residue everywhere on the paper. What am I doing wrong?

Would an embossing buddy eliminate this problem? I've never had this happen with other EP.

I tried to wipe it off after the image is embossed and it just smears like I was using pastels. What a mess!
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Old 01-24-2005, 05:56 AM   #2  
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I believe the embossing buddy would fix that problem - or use a dryer sheet in a pinch. I know how frustrating that is! I did a card just two nights ago with a heart in black ep and had spots everywhere. So I tried to make 'lemonade' - I used my silver metallic pencil and colored in my hearts then brayered red all over the paper. It was a little weird looking, but didn't have that same "what had I done" look from before
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Old 01-24-2005, 06:25 AM   #3  
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Default detail black EP

I have had the same problem with my detail black with or without the embossing buddie and or dryer sheet. I no longer use it and just use black craft with detail clear powder because I got so frustrated. Hope someone else has a solution and if so will post it
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Old 01-24-2005, 06:25 AM   #4  
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I don't know the answer. I used it on one of my cards, but it was okay because it just added to the aged look.
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Old 01-24-2005, 06:30 AM   #5  
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If you don't have the embossing buddy try putting about 1/4 cup of cornstarch in a little sack made out of an old t-shirt. Works the same way!!
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Old 01-24-2005, 06:30 AM   #6  
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I have the same problem with my detail black...I can't figure out how to keep it from getting that cloudy look in the background. I too usually just use another type (regular black EP or black craft with the clear powder)
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Old 01-24-2005, 07:27 AM   #7  
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I find the black EP like that as well. I use a dryer sheet (will be buying an embossing buddy at the next SU party). I then use a small paintbrush to gently remove the powder from where I don't want it. If I accidently remove the EP that I want to stay, I simple resprinkle it on that area. It's a pain but it does work.
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Old 01-24-2005, 09:44 AM   #8  
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I had the same problem... I called SU and they sent me a new bottle. My other Black EP didn't do this so I don't think it was a good batch.
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Old 01-24-2005, 10:06 AM   #9  
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I've now had two bottles of detail black that do this. SU graciously replaced the first one, and when the second one did the same thing, I called Demo Services to complain. Here's what the girl told me after going and talking to someone..."This is a natural problem when using dark EP on light paper. You should expect this to happen." Here's what I told her..."I wouldn't use dark EP on dark paper. I use light EP on dark paper so you can see it. This is a defective product and something needs to be done about it. I would hate for one of my customers to be the one having this problem with an SU product." She gave me an incident number and recommended that I send the product in for review, so that's what I'm doing. I'm pretty frustrated.


I'll let you all know what happens from the review.

Carolyn
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Old 01-24-2005, 10:18 AM   #10  
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I use just the clear EPwith any color stamp pad, I don't like the black or gold detail or regular. I get a good look using clear.
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Old 01-25-2005, 05:02 AM   #11  
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Quote:

Originally Posted by carolync6
I've now had two bottles of detail black that do this. SU graciously replaced the first one, and when the second one did the same thing, I called Demo Services to complain. Here's what the girl told me after going and talking to someone..."This is a natural problem when using dark EP on light paper. You should expect this to happen." Here's what I told her..."I wouldn't use dark EP on dark paper. I use light EP on dark paper so you can see it. This is a defective product and something needs to be done about it. I would hate for one of my customers to be the one having this problem with an SU product." She gave me an incident number and recommended that I send the product in for review, so that's what I'm doing. I'm pretty frustrated.


I'll let you all know what happens from the review.

Carolyn
I would be interested in hearing what happens with this. I wondered if something was wrong with mine also. It had residue all over the outside of the container before I opened it. Then with the results I had I wondered if something was wrong. Maybe I'll put in a call also.
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Old 01-25-2005, 06:17 AM   #12  
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Go ahead and call. Maybe you'll get a more helpful answer. Post what happens if you do call. I'll be interested to hear. Maybe if I'm not the only one complaining, something will be done.

Carolyn
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Old 01-25-2005, 06:30 AM   #13  
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Default black EP

In a way I'm glad to read this. I'm fairly new to SU. I thought I was just inexperienced and doing something wrong. I even bought an Embossing Buddy but it didn't help.
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Old 01-25-2005, 06:36 AM   #14  
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I have this happen when I use glossy paper......even with the embossing buddy it sticks to everything. Can't say as I've ever seen in happen on US white though......
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Old 01-28-2005, 08:37 AM   #15  
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I just received my replacement bottle of Black EP - it still left a bit of a residue but not as bad as the first bottle.
I have to play with it a bit more (I just dumped some on my CS than poured back into the bottle)
I do think it's a bad batch because my Detail Black doesn't do leave anything behind.
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Old 01-28-2005, 08:53 AM   #16  
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Yes...embossing buddy solves the problem! I can't believe I ever lived without it! I just have to remember to use it!
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Old 01-28-2005, 09:00 AM   #17  
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Unfortuately my problem is beyond the help of the embossing buddy. I always use mine, and it was just no help in this situation.
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Old 01-31-2005, 09:14 PM   #18  
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I just used my detail black powder for the first time today and yes it left a mess on my paper too... spots everywhere and I tried to clear it off before I embossed but made a bigger mess and it sticks to everything...
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Old 02-01-2005, 08:30 AM   #19  
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My friend swears by this stuff, so i just got some. It was so messy. I tried to erase the black dust after I embossed and the embossed part smeared black everytime i touched it. It just doesn't seem right. I tried with the corn starch, but it wasn't any better. I am going to my friend's place on Fri to use her embossing buddy and will see what happens then. any suggestions?
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Old 02-05-2005, 08:26 PM   #20  
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I just sold a jar of the detail black to a friend two weeks ago. I was stamping with her last night. She used the embossing buddy religiously, even tried using a paint brush to take of the extra. It looked terrible, like it had soot all over it.

So I had her try mine, which I purchased about six months ago. It worked perfectly without a trace of extra powder on the cardstock.

There is definitely a "bad batch" out there. I'm calling DS on Monday to tell them and have it replaced. I'll let you know what they say.

Julie
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Old 02-05-2005, 08:56 PM   #21  
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I just did a card where I really wanted a deep black image against a black cs. Then again on red. On the red, the black ep was spotting up the piece, so I tried my embossing buddy which worked perfectly, first time I have used it. Now I know what it is used for. Before I used the embossing buddy I tried to use the clear EP, the black looked faded against the red. What a difference with black craft with Black ep.
The clear EP just does not give you that true black color. The card below is the card that I did the black on black and then on red. I used Black craft on both the black cs and the red cs.

http://gallery.splitcoaststampers.co...cat=500&page=1

The embossing buddy was my buddy and it saved my card.
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Old 02-05-2005, 09:27 PM   #22  
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Default Black Detai embossing powder

I agree that embossing buddy is a necessity everytime you use embossing powder - detail or regular size.
I also agree that it is best to use a paintbrush (I use a thin bladed angled style) to remove any lingering "specs" that are close to the image being embossed.
The last trick I use is a quick flick of a finger on the back side of the card - it seems to snap any remaining stray particles off the face of the paper.
I have never used SU detail powder because I started using it before SU had it in their catalog...whatever I had didn't work very well (the black smudging everyone talked about was a real problem with it as well).

I stumbled on a wonderful brand of embossing powders at a local state fair - the company's name is Stampworks (I believe they are out of Washington state) and the phone number on the side of the bottle is
626-821-3110 .
They claim their embossing powder is made from Nylon (other powders are made of plastic?) and that it has different thermal qualities. I decided to try it and it was wonderful stuff. I have purchased many different detail powders from them through the years and they all work VERY well (their detail copper powder is a must have.)
So those of you who think that the SU detail powder isn't as good as it should be might want to try another brand and compare results.
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Old 02-07-2005, 01:47 PM   #23  
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I called SU and they are replacing it. The customer support lady said she would call me back if SU wants the defective powder back. I actually hope they take it back so they can test it. I'm hoping the new batch works or else I will have them replace that one as well.

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