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-   -   Wow! Great customer service. (https://www.splitcoaststampers.com/forums/general-stamping-talk-f17/wow-great-customer-service-t620301.html)

estamps 09-25-2017 10:23 AM

Wow! Great customer service.
A friend bought me a gift of a die that just wouldn't cut. I contacted Concord and 9th late Thursday afternoon - Eastern time-- within minutes I received a reply with suggestions-- tried those--no luck. Replied. Within minutes again I was told that a new die would be sent. It is 2:20 Monday and I have tried the new die that cuts like softened butter and it is perfect. Now this is a company who values customers and backs their product.
Concord & 9th I am totally impressed and happy because I love their designs.

UnderstandBlue 09-25-2017 11:01 AM

They are awesome people :)

wavejumper 09-26-2017 05:45 AM

That's very cool! yay!

harvestmoon 09-26-2017 12:44 PM

Just one more reason to deal directly with the company that designs, 'manufactures' and ships the products. Owners are truly invested in their businesses and they CARE!

uncbballfan 09-28-2017 02:59 PM

I love C & 9th, and this doesn't surprise me at all; it's a great feeling to give kudos where they are deserved!

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