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-   -   Great Customer Service with a twist (https://www.splitcoaststampers.com/forums/general-stamping-talk-f17/great-customer-service-twist-t594060.html)

RiverIsis 11-15-2014 08:48 AM

Great Customer Service with a twist
I've been reading a thread about a company whom doesn't seem to value their customers and wanted to let you know what great customer service I received recently on a prize!

Last month I participated in a "Stamp Out Cancer" card making challenge on Gina K's Stamp TV. I was humbled to have won one of the challenges. So to be honest when I saw my caller ID come up a week or so later with Gina K Designs I ran to the phone (yeah, I'm a screener) and answered. They explained that their shipment that contained my prize had been delay a few weeks and gave me the choice of waiting or having an equal prize in a different color way. WOW! I was floored. They didn't just substitute (which they could have) they asked me if it was ok or if I wanted to wait.

FWIW I was ok with the substitution and in my view it helped them close the ticket on a generous prize so it ended up a win/win! Love Gina K and her customer service.

sprtchick 11-15-2014 09:57 PM

I too love to shop with her. She is such a classy lady.

Denverkat276 11-15-2014 11:12 PM

I've heard great things about GinaK. I'm going to have to shop there after the holidays.

wavejumper 11-16-2014 11:40 AM

Thanks for telling us Kristin! I love to hear a happy story :)

klh54 11-16-2014 03:40 PM

Yay for your win and triple yay for Gina K! They do have great customer service.

whoistracy 11-17-2014 08:51 AM

That's fantastic! And congrats on the goodies.

buddy'smama 11-17-2014 08:54 AM

Awesome and congratulations!

Gina K. Designs 01-13-2015 05:52 PM

You are all so very sweet! Much love to you!

STAMPTAYLOR 02-18-2015 08:36 PM

Made my first order with Gina K a few weeks ago, was impressed with the shipping time, and how nice the goodies were packaged.

LouisvilleCards 02-19-2015 05:48 AM

I actually made an SCS trade with Gina K herself a few years back, and she is a WONDERFUL lady. She's super-sweet and seems to have a heart of gold. Bravo Gina K!

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