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Old 04-19-2010, 10:04 PM   #1
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Default new upload shows red X

Hi,

My new upload tonight was approved and move to another category and now it shows a red X and the picture of the card is gone. I noticed this is happening to quite a few cards tonight.

Thanks
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Old 04-19-2010, 10:26 PM   #2
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I am having the same issue with my photo uploads. Also, I am having the same issue with my profile picture. I have logged out and cleared cache & cookies multiple times.
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Old 04-19-2010, 11:44 PM   #3
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Yes, viewing the RED X is frustrating, even if NOT uploading
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Old 04-19-2010, 11:45 PM   #4
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What causes these Xs?
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Old 04-20-2010, 07:34 AM   #5
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I'll try to answer Holly's question first. My use of the words "you" and "your" are in the general sense; I'm not specifically picking on Holly.

If your upload is approved, and then needs to be moved to a more appropriate gallery category, the photo will revert to the red x in the box while the gallery software catches up with the editing. The red x generally doesn't stick around more than 5 or 10 minutes before switching back to your uploaded photo.

The best way to prevent this is to choose the most appropriate gallery category when you're uploading your creation, rather than simply uploading to your "member gallery". On the upload screen there's a drop-down menu labelled Choose a category to upload your images to. Pick a category that relates most to your image(s). Look through the choices there for the best category for your upload. There are choices for Stampin' Up stamp sets, different techniques, lots of "anything but a card" items, swaps, and scrapbooking.

EVERYTHING you upload will show up in your member gallery regardless of what category it's uploaded to. The categories are simply a huge organizational tool in letting others find your creations. For example, if you create a card using the SU stamp set "Fox & Friends" and upload it to the Fox & Friends category, then whenever someone wants to browse through the Fox & Friends category they'll see your card. If you upload simply to your member gallery, it will not show up in the stamp set category.

I hope this helps explain the reasons for the gallery categories and how they are there to help organize the gallery.
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Last edited by PH in VA; 04-20-2010 at 07:39 AM.. Reason: clarification
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Old 04-20-2010, 07:38 AM   #6
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If you're getting a red x right when you upload something, it's probably because the file size is too large. In another thread in the Site Suggestions forum, Lydia has suggested reducing the total file size to less than 500 kb, and making sure the photo is no larger than 500 pixels wide or high.

Hope this helps the other issues some of y'all are having.
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Old 04-20-2010, 07:04 PM   #7
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I'm getting the "moved to another category message" even though the category it was "moved" to was the same category that I uploaded it to. And it's been way more than 5 or 10 minutes and the X is still there.

How do I change the size of my upload anyway?
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Old 04-24-2010, 07:48 AM   #8
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I see red "x"s, even on the main page, not my uploads. This has only happened since the new server was installed. Are they ever going to go away?
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Old 05-01-2010, 04:15 AM   #9
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Default Gallery Red X's ??

Alas ....
the many Red X's are happening in the gallery ...

Anyone else?
Suggestions??
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Old 05-01-2010, 04:18 AM   #10
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Yes I noticed it too but when you click on the name of the card the pic comes up. I just came here to see if anyone else was having issues
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Old 05-01-2010, 04:47 AM   #11
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I've just received a PM from a member stating that she cannot see my newest upload.

So, I'm going to delete and repost ....
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Old 05-01-2010, 05:02 AM   #12
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Yes we definitely have a problem. I emailed support.
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Old 05-01-2010, 05:09 AM   #13
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whew thought it was my system as I just got it back from having a problem!!
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Old 05-01-2010, 05:14 AM   #14
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Thank you, Lydia!
I'll just leave my gallery "as is" ...
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Old 05-01-2010, 05:33 AM   #15
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Quote:
Originally Posted by franb63 View Post
whew thought it was my system as I just got it back from having a problem!!
Oh that's an awful coincidence!! . Sorry for the scare !
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Old 05-01-2010, 05:48 AM   #16
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ok, good to know it's not my computer "skillz"!! haha. thanks for alerting the authorities lydia!
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Old 05-01-2010, 05:55 AM   #17
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A good portion of the gallery this morning has this Ella_Jane_photo_cropped_Joe_Birthday_Card_by_Ella_ Jane.jpg instead of a thumbnail. Why is that? And I really do wish there would be a limit as to how many characters can be in a card title. I just refuse to scroll back and forth.
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Old 05-01-2010, 05:59 AM   #18
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Hi

there is another thread started about the gallery issues this morning. We have a thumbnail problem. I will update over there when I get word. So sorry for the trouble
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Old 05-01-2010, 07:06 AM   #19
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I have been seeing those red x's in the gallery for about 2 weeks. But it is getting to be more and more prevalent. I should have said something earlier! I just started getting tired of it and came to see what was going on...but no one else mentioned it until today!

I'll keep checking for news.
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Old 05-01-2010, 07:53 AM   #20
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Quote:
Originally Posted by Understandblue View Post
Yes we definitely have a problem. I emailed support.
Good to know... I have "rebuilt" my thumbnail and re-uploaded my photo several times to no avail so I'm hoping it can be fixed. Glad to know it's not my system. Thanks for letting us know.
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Old 05-01-2010, 08:15 AM   #21
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Quote:
Originally Posted by Understandblue View Post
Yes we definitely have a problem. I emailed support.
Thanks, Lydia!!
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Old 05-01-2010, 08:26 AM   #22
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Just noticed that myself. When you edit the photo, it says no thumbnail.
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Old 05-01-2010, 09:13 AM   #23
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Thanks, Lydia! Don't cha hate it when that happens? All the pretty cards replaced w/ ugly red X's (or in my case blue bars.)
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Old 05-01-2010, 09:20 AM   #24
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Quote:
Originally Posted by justwritedesigns View Post
Thanks, Lydia! Don't cha hate it when that happens? All the pretty cards replaced w/ ugly red X's (or in my case blue bars.)
There is NOTHING artistic about a red X or a blue bar!!
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Old 05-01-2010, 09:48 AM   #25
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This is probably related, but has anyone else noticed that when your click on a picture from the main gallery page (yes, I can still see pics here), that the picture you see is now a page and half wide? Like mine Here.

Here's a screen shot of what I'm seeing.

ETA: I use Firefox
Attached Thumbnails
page-half.jpg  
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Old 05-01-2010, 09:50 AM   #26
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I'm getting that too! In both Chrome and Firefox - it's weird - Wade is not seeing that frame problem. I sent pictures in though.

Thanks for sending that.
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Old 05-01-2010, 09:50 AM   #27
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Didn't realize that and thanks.
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Old 05-01-2010, 09:58 AM   #28
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Quote:
Originally Posted by fionna51 View Post
I have been seeing those red x's in the gallery for about 2 weeks. But it is getting to be more and more prevalent. I should have said something earlier! I just started getting tired of it and came to see what was going on...but no one else mentioned it until today!

I'll keep checking for news.
I'm only having it today, how frustrating for you if it's been going on for a while now. It certainly makes gallery viewing a longer process.
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Old 05-01-2010, 10:05 AM   #29
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count me in. I just uploaded a card.... there is no thumbnail, just the bar/X. You can see the photo if you click on it though.
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Old 05-01-2010, 10:13 AM   #30
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I'm seeing the same thing when I go to the second page of comments on cards...

Quote:
Originally Posted by justwritedesigns View Post
This is probably related, but has anyone else noticed that when your click on a picture from the main gallery page (yes, I can still see pics here), that the picture you see is now a page and half wide? Like mine Here.

Here's a screen shot of what I'm seeing.

ETA: I use Firefox
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Old 05-01-2010, 10:53 AM   #31
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I got a message from Beate that they know about it and are working on it. Do you think it's a good idea to post, or to wait until it's fixed???
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Old 05-01-2010, 10:55 AM   #32
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Quote:
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I got a message from Beate that they know about it and are working on it. Do you think it's a good idea to post, or to wait until it's fixed???
You can upload, but if the image comes into moderation with a broken thumbnail, it will not be approved for the gallery until the image is fixed by tech support.
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Old 05-01-2010, 11:18 AM   #33
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Although it stinketh ...
I am glad to know that it isn't "just me" ...

Thanks, Lydia!
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Old 05-01-2010, 12:48 PM   #34
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I haven't had the problem as yet, just started this morning. The wider uploads only appear occasionally. It seems that happens when the system has to fill in the page as it always happens in "my gallery" when I haven't got a full page of uploads. Anyway thanks Lydia for being on top of it.
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Old 05-01-2010, 01:54 PM   #35
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Yes, just had the same issue--no thumbnail of my upload. Thanks for getting on it, Lydia!!
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Old 05-01-2010, 01:59 PM   #36
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Whew! I thought it was just me too! I just uploaded 5 cards and all I can see is the dreaded red X. Great to know that you are aware of the problem and are working on it!

Thanks Lydia
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Old 05-01-2010, 02:01 PM   #37
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Quote:
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Whew! I thought it was just me too! I just uploaded 5 cards and all I can see is the dreaded red X. Great to know that you are aware of the problem and are working on it!

Thanks Lydia
"DREAD RED"
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Old 05-01-2010, 02:17 PM   #38
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me too! help!
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Old 05-01-2010, 02:19 PM   #39
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Quote:
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me too! help!
I know I'm sorry - they are working on it.
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Old 05-01-2010, 04:29 PM   #40
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Quote:
Originally Posted by justwritedesigns View Post
This is probably related, but has anyone else noticed that when your click on a picture from the main gallery page (yes, I can still see pics here), that the picture you see is now a page and half wide? Like mine Here.

Here's a screen shot of what I'm seeing.

ETA: I use Firefox
I'm having the same issue, too. I think it has to do with the fact that instead of a red X, Firefox has the file name listed, so where it normally has the 5 photos at the bottom of the description, it is listing out 5 long file names. I attached a screenshot.
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