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Old 11-15-2014, 08:48 AM   #1
Stazon Splitcoast
 
Join Date: Jan 2008
Location: Walking the Moon, aMUSEd in funKY town
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Default Great Customer Service with a twist

I've been reading a thread about a company whom doesn't seem to value their customers and wanted to let you know what great customer service I received recently on a prize!

Last month I participated in a "Stamp Out Cancer" card making challenge on Gina K's Stamp TV. I was humbled to have won one of the challenges. So to be honest when I saw my caller ID come up a week or so later with Gina K Designs I ran to the phone (yeah, I'm a screener) and answered. They explained that their shipment that contained my prize had been delay a few weeks and gave me the choice of waiting or having an equal prize in a different color way. WOW! I was floored. They didn't just substitute (which they could have) they asked me if it was ok or if I wanted to wait.

FWIW I was ok with the substitution and in my view it helped them close the ticket on a generous prize so it ended up a win/win! Love Gina K and her customer service.
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Old 11-15-2014, 09:57 PM   #2
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Location: Wait! Let me check my barcode.....
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I too love to shop with her. She is such a classy lady.
Blessings.
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Old 11-15-2014, 11:12 PM   #3
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I've heard great things about GinaK. I'm going to have to shop there after the holidays.
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Old 11-16-2014, 11:40 AM   #4
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Thanks for telling us Kristin! I love to hear a happy story
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Old 11-16-2014, 03:40 PM   #5
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Yay for your win and triple yay for Gina K! They do have great customer service.
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Old 11-17-2014, 08:51 AM   #6
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That's fantastic! And congrats on the goodies.
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Old 11-17-2014, 08:54 AM   #7
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Awesome and congratulations!
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Old 01-13-2015, 05:52 PM   #8
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You are all so very sweet! Much love to you!
Hugs,
Gina
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Old 02-18-2015, 08:36 PM   #9
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Smile

Made my first order with Gina K a few weeks ago, was impressed with the shipping time, and how nice the goodies were packaged.
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Old 02-19-2015, 05:48 AM   #10
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I actually made an SCS trade with Gina K herself a few years back, and she is a WONDERFUL lady. She's super-sweet and seems to have a heart of gold. Bravo Gina K!
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