Splitcoaststampers.com - the world's #1 papercrafting community
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I purchased a HA stamp pad that must have been "bad". It had a unpleasant smell and I asked customer service if I could do something to lessen the smell. They have already sent me a new pad. It is so great to have a positive response when something is amiss with a product!
I think CS is the best title for customer service. I just think it’s funny that some of us just immediately turned to fond thoughts of cardstock. I like that Hero Arts stands behind their product and I especially like it when someone takes the time to acknowledge it on forums with lots of ink buying readers.