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Old 03-07-2008, 03:40 PM   #1
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Default Cutathome.com? What do u sistahs think of this?

I received this e-mail.....I placed my order like February 2nd.

[email protected]'s authorization to charge your card is only valid for 30 days. Since the Nestabilites are back ordered, it was necessary to charge your card 1.00 to keep our authorization active. As soon as the Nestabilites ship, we will charge the balance (that's your total minus 1.00). We are still expecting our shipment to arrive the middle of March and your order will be the first ones we ship.

Thanks!

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Last edited by inactiveaccount; 03-07-2008 at 03:45 PM.. Reason: Missing Info
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Old 03-07-2008, 03:44 PM   #2
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I do not see any problem. Ebay does this to my account too. As soon as the nesties are in you will only be charged the balance.
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Old 03-07-2008, 03:46 PM   #3
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Ooo I ordered mine about the same time as you. I guess that's fair enough if they're going to refund it against the final amount.
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Old 03-07-2008, 03:55 PM   #4
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I think it's fine. I totally trust Marcie/Cut at Home...she's given excellent service every time I've ordered from her. I want more Nesties!
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Old 03-07-2008, 04:24 PM   #5
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I think it is more than fair - because they have to keep track of your order... I know of people who have had things "ordered" from a shop for over a year and the shop continues to try to contact them and gets no response so the shop has to honor the last communication with the customer... I might actually suggest this to them.
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Old 03-07-2008, 04:30 PM   #6
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I received the same email. This is my first time to order from them and they appear very reputable. I appreciate that they are keeping us informed! I just wish there was no back order. I want those nesties!!!!
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Old 03-07-2008, 04:58 PM   #7
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I got the same email. The only thing I thought about the email was...yippee! It's closer to having my Nestabilities in hand. I completely trust what they are doing.
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Old 03-07-2008, 05:21 PM   #8
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I think it will save us money and speed up delivery in the long run. It must be a new process because when my Nestabilities came in and it was past 30 days, she actually called me to get my auth to charge my credit card. Since she is applying the $1 as credit towards the order and it speeds up the process it is all good...sounds like an ingenious solution to me.

Oh and the customer service I received from them was very good...as personal and terrific as the service I try to provide my customers. I was more then pleased.
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Old 03-07-2008, 05:23 PM   #9
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I wouldn't worry about it however I have three Nesties orders waiting for shippment with the first being 1/27 and I did not receive an email. Oh well I will be patient
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Old 03-07-2008, 05:27 PM   #10
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I have made 3 orders and have never had a problem with them!

They need to keep your account active and will ship them as soon as they get them. These are a very hot item right now and Cut at Home, with the 40% off coupon, has the best deal in town!
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Old 03-07-2008, 05:36 PM   #11
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I ordered all my nesties from Marcie--had two on the waiting list at the same
time. One order was over 30 days so marcie called to get the CC info again. She sent out all orders the same day as she received them. She is incrediably honest. efficient ahd truly a pleasure to work with. Fret not she will get your orders out to you as soon as she gets the products. Margie
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Old 03-07-2008, 06:07 PM   #12
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I LOVE cutathome. The demand has far exceeded the demand for nestabilities... and I know each month when I order a set I'll have to wait a while. I, too, have had my CC charged a dollar and have no worries, all will be fine. She has to do this to keep the order active....
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Old 03-07-2008, 06:09 PM   #13
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I had read this too, I don't have a problem with it. I have ordered from her twice so far, with another order placed for when the new dies come in. Both orders came in the time frame she said they would. This last order I placed *knowing* that they were on backorder, but since the price is right, I can just wait for them. LOL
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Old 03-07-2008, 06:12 PM   #14
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i received the same email on my most recent order of nesties. this will be my 3rd set from them plus numerous orders for quickutz...i trust them and have never had any problems with them at all!!!
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Old 03-07-2008, 07:14 PM   #15
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I'm a big fan of Cut at Home and Marcie! Have always gotten great service! I'm waiting for my third order of nesties, and have not gotten an email. Last month I ordered the petite oval set just because they were not on backorder---they came quickly and I love them. This month I ordered the circles and will have to wait, but as someone else said the 40% off is worth the wait. I will have no problem with the $1 charge if it comes to that.
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Old 03-07-2008, 08:13 PM   #16
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I am also a fan and have had nothing but wonderful service from them!
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Old 03-08-2008, 04:43 AM   #17
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How do we know if we will be receiving them with their next shipment in middle March? I know I placed my order sometime in January, but what if others who placed their orders sooner are more than she gets in stock?
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Old 03-08-2008, 05:00 AM   #18
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I've never known a stamper to worry about ONE dollar...lol
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Old 03-08-2008, 06:00 AM   #19
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I'm so glad to read all the positive input here about this company. I too ordered from the waitlist and am so excited to get my nesties.
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Old 03-08-2008, 11:46 AM   #20
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I ordered all of my nesties from them and I think they are wonderful. They have great service, and their prices are the lowest I am seen with the coupon. I have been very happy with all of my 4 orders. Marcie is awesome.
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Old 03-08-2008, 04:04 PM   #21
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I've found [email protected] very reliable. They are a reputable company and I have found that they keep their customers informed.
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Old 03-08-2008, 05:02 PM   #22
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One more positive review - [email protected] and Marcie are the greatest!
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Old 03-08-2008, 06:01 PM   #23
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I have to go back and read all the posts, but I will tell you one thing, for this discount you get, as long as it all totals out in the end, they can do what they have to. I mean really, where else are you gonna get an entire set of nesties(for instance the classic circles and scallops) for less than $60???
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Old 03-08-2008, 06:11 PM   #24
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Ditto! At least I'm on the list!!!!
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Old 03-08-2008, 06:31 PM   #25
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I feel the same as most everyone. I'm just waiting patiently in line for my next set of Nesties!
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Old 03-08-2008, 06:39 PM   #26
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LOVE Cutathome! I am on my 5th month of collecting Nesties. Totally trust them with my info!
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Old 03-08-2008, 08:47 PM   #27
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Oh my, which shape did you order in January? I didn't know the wait list was that long..lol!

Quote:
Originally Posted by KatarinaM View Post
How do we know if we will be receiving them with their next shipment in middle March? I know I placed my order sometime in January, but what if others who placed their orders sooner are more than she gets in stock?
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Old 03-08-2008, 09:08 PM   #28
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I totally trust this company because of the service I have received in the past. I think since they informed you of what they are doing there is no reason to be concerned. I am also waiting on my nesties. I can hardly wait.
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