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Old 05-10-2006, 12:17 PM   #1
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Default Awesome SU customer service!

OMG!! I can't stop gushing about the customer service of SU!
I live in canada & my cousin from Texas is visiting me this weekend. So I order stuff from a friend of mine who is a demo in US to be shipped to my cousin. The order was placed on 25th Apr & my friend left for vacation & will not be back until next week.
When my cousin did not recv the pkg from SU even on May 8th, I called the customer service. I didn't have a tracking number & all I had was the order number (thankfully e-mailed by my friend before she left for vacation). They were really very nice & accomodating although I'm not a demo asking for the status of an order. I explained to them that my demo was away & not reachable.
They found a note from UPS that they were unable to find apt# or something like that although the order had complete & correct address. The package was on itz way back to SU. I told them that my cousin is leaving TX thursday & she will be bringing the stuff for me.
You know what they did? They packed a new order & overnightted it & it is now in my cousin's house!!

How awesome is that?

Easwari
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Old 05-10-2006, 12:39 PM   #2
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That is awesome! When I was a demo, I had trouble logging in to the demo part of thier site, and one of thoer operators stayed on the phone with me for half an hour to get it working and she was so positive and didn't make me feel like an idiot. It was a good experience for me because of her. I also appreciate all of the little things they did--phone calls to aks if everything was going well and such. I am not a demo now, but they just sent me a little card saying they would welcome me back at any time. I was touched by thier thoughtfulness. They really know how to treat people and that is wonderful!!
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Old 05-10-2006, 01:00 PM   #3
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Thanks for posting this! It's so nice to hear good experiences. Many years ago there was a business study that revealed that people rarely tell others when they're happy w/ their service, but when they're unhappy they tell about 6 people. In other words bad news spreads faster than good news.

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Old 05-10-2006, 05:52 PM   #4
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I'm glad to hear happy news! Good for you too, you get su stuff at us prices!
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