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Old 12-18-2008, 10:20 AM   #1
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Am I wrong to be upset?

I was shopping at my LSS and they had a 50% off coupon. They had the Tonic guillotine for 44.24 CAD marked on the box (and all the other boxes), so i bought it with the coupon. I didn't check the bill until I got home and realized that they took the 50% off of 58.99 instead of the marked price. I phoned the store and asked them if they had made a mistake and she told me that wasn't the correct price, even though all of the boxes had the same price marked on them. She said she couldn't honor the coupon with the lower price because it would be below their cost. I emailed the owner and she responed the same things and wouldn't do anything about it.
Am I being unreasonable to expect a store to honor the marked price on a product?
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Old 12-18-2008, 10:24 AM   #2
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isn't it the law to honor a marked price ~ especially if ALL are marked the same? i would persue it.
go above their heads and talk to the suits in management!
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Old 12-18-2008, 10:25 AM   #3
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They most likly would have honored the marked price if you had paid the full price, some stores have the mfg.price and their price and will take the coupon % off of the mfg.price verses their price.

Although it would be nice if they would homor the price marked and correct the others.

Can you take it back?
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Old 12-18-2008, 10:26 AM   #4
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Does the coupon indicate 50% off of an original priced item? Many do. I can see both sides. the difference is about $7 from the sale to the original using your coupon.
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Old 12-18-2008, 10:30 AM   #5
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There was no indication that the lower price was a sale. The manager didn't try to tell me it was a sale price, just that it was an inncorrect price. The coupon did say 50% off regular priced items, but this item seemed to be regular price
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Old 12-18-2008, 10:32 AM   #6
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It's not so much the $ but the principle.
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Old 12-18-2008, 11:11 AM   #7
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If you own a store and have things marked incorrectly, then you need to sell it for that price. If you had noticed it in the store, I bet they would have honored the coupon on the marked price, and then hurried to change the price on all the other boxes. I might be miffed, too. As I have no LSS anymore, I envy that you still have one to shop at.
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Old 12-18-2008, 11:56 AM   #8
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U Cut at Home coupons are specifically for 40% off the *manufacturer recommended selling price*, NOT the price they list it on their store if you're buying without the coupon so presumably there is room in law to do it that way. The store should probably be explicit about it but my guess is that they're within their rights - I'm no legal expert though!

I guess one way to look at it is to ask yourself if you would have bought it at $29.50 if it had had the full retail price marked on the box and you'd been able to use your coupon. If the answer to that is genuinely "No" then take it back to the store and ask for a full refund.
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Old 12-18-2008, 12:03 PM   #9
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Tana, if you are on the fence about whether or not to keep it... I have the 12" Tonic and love it. After you start using it, you won't ever want to take it back.
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Old 12-18-2008, 12:11 PM   #10
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Quote:

Originally Posted by TanaView Post
It's not so much the $ but the principle.
I agree, I would be upset over that. If they marked them with the wrong price then they should honor the marked price & the coupon for you and then correct the price on the rest of the items. It would just good customer service if they did.
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Old 12-18-2008, 12:19 PM   #11
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I would return it if not too inconvenient. That is the best way to express your unhappiness with the store.

Let your money do the talking! That's my new mantra!
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Old 12-18-2008, 12:23 PM   #12
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My LSS in Seattle would do something similar. They had red price tags and white ones. The white one was the original price and the red one was the discounted price. If I wanted to use my 40% off coupon on something, they would take the coupon off the original price, not the discounted one. I think you have to decide for yourself if you should keep it or return it. At this point, if you talked to the owner and they are still not willing to refund the difference, there is not much you can do. Except maybe return it.
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Old 12-18-2008, 01:03 PM   #13
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Quote:

Originally Posted by TanaView Post
There was no indication that the lower price was a sale. The manager didn't try to tell me it was a sale price, just that it was an inncorrect price. The coupon did say 50% off regular priced items, but this item seemed to be regular price
The clerk should have told you before you made the purchase. I would be upset too.
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Old 12-18-2008, 02:24 PM   #14
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If you were inclined to return it I wonder if they would give you cash back or offer you a merchandise credit to be used within the store!?!?!
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Old 12-18-2008, 02:27 PM   #15
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i would call better business
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Old 12-18-2008, 02:33 PM   #16
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Thanks for all the replies. I'm still not sure what I will do. I know that this is a good product. This store doesn't usually do refunds, only store credits. But it feels good to have the validation that I'm not completely over reacting.
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Old 12-19-2008, 02:12 AM   #17
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The attitude of the shop would be enough for me to not visit them anymore.

It would also cost you more than the $7 difference to return the item, by the time you calculate petrol, time and hassle. And you would be without the item that you bought, which you obviously wanted in the first place.

Vote with your feet, don't shop there again.
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Old 12-19-2008, 04:28 AM   #18
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I would return it.. and think twice before shopping there again. I would let them know that it might not be such a big amount, but they should honor the price that was on the product.

Even if I had to pay more somewhere else, I would take that one back for a refund.

If they know anything about customer service, they will honor the price that it, along with the others, were marked. That is taking care of the customer.
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Old 12-19-2008, 05:07 AM   #19
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I wouldn't return it, because I would also factor in could I get the product 40% mfrp again or conveniently etc. Yeah, I would be disappointed, however, I wouldn't cut off my nose despite my face.

Would I shop there again? maybe. I would just make certain I asked pricing up front and checked as they put them through the till.

You're lucky to have a LSS - especially a well stocked one. My LSS literally is Dollar Tree/Walmart etc.... as my real LSS closed about a month after I found it. now the nearest proper store is an hour away.
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Old 12-19-2008, 05:33 AM   #20
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I'd keep it and just make sure that you ask more questions for future coupons. None of my LSS ever give that kind of discount.

On Thanksgiving my sister and shopped at Michaels and they had a sign on the Sizzex products for 50% off plus she had a coupon for 20% off including sale items. Well it seems that someone forgot to take down the 50% off sale sign and the Manager would only honor either the 50% or the coupon, not both. I told the Asst. Manager that it was tacky not to honor their mistake as my Sis would not have selected 5 dies if it wasn't for the combined 70% off. The Asst. Mgr wasn't happy (by the look on her face) but she honored both. In the long run, it was great for my sis, but also good for Michales because we feel good about the store.

Moral of story: The LSS should have honored the sale price because you can't buy customer loyalty for $7.
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Old 12-19-2008, 06:13 AM   #21
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Quote:

Originally Posted by snowcountry311View Post
i would call better business
I would be tempted to do that as well. The price marked is the price marked. They can't just decide on a different number at the checkout.
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Old 12-19-2008, 07:01 AM   #22
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A previous poster is correct. There is a law in Canada that states that they must honor the marked price...there are even signs about it at Walmart and Zellers here in Thunder Bay. I would call the Better Business Bureau and report them.
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Old 12-19-2008, 07:20 AM   #23
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I live in Michigan and don't know if it is the same in Canada...but the price marked on the package is what you pay. If it rings up differently, the store MUST adjust down to the price it is marked.

I had a huge go-around at Meijer last Christmas on this very subject. They had these Fisher Price cameras for kids marked $9.99. I picked up two - for my daughter and my niece. When I got to the register, they rang up at $59.99!! I was like, WHOA!! It's a freaking toy!! The cashier called the manager. The manager tried to tell me these things were really 60 bucks and that because they were marked wrong, she'd sell them to my for the store cost. I was like, "uh, no, you'll sell them for what they're marked - that's the law, isn't it?" "Well, yeah, technically, but that's a lot of money." "Yeah, so is $60! It's a freaking toy camera!" So she sold them to me for $10 each. Then I went home and investigated the cameras. Then I felt bad. These things are real digital cameras with USB cords and memory cards and everything! I went back to Meijer a couple days later and checked - they had jacked the prices up to $74.99!! Really?! An additional $15?! Unbelievable!!
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Old 12-19-2008, 07:54 AM   #24
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I too would be miffed- it's unethical and is a poor way to treat a customer.

As to weather or not you keep it- like others have said there are a lot of items you need to consider- how much is your own cost if you return it and buy it elsewhere. Although it sounds as if you are stuck with the store credit so you might as well keep it.

If you do shop there again, don't take anything at face value. That's a big 'if'. They don't seem too concerned with engendering good will with their customers.
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Old 12-19-2008, 09:43 AM   #25
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All of the craft stores around here only accept the coupon as a percentage off the original manufacturers price.

If an item is already on sale, they won't let me use the % off coupon for that item.

If it really bothers you though, then you should return it to the store and get a refund.
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Old 12-19-2008, 10:14 AM   #26
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Ok..I have to ask.............

What the heck is it..what does it do?
Ive never heard of that before. Im sorta afraid to know because I may NEED to get one!

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Old 12-19-2008, 10:30 AM   #27
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Quote:

Originally Posted by JustAnsaView Post
Ok..I have to ask.............

What the heck is it..what does it do?
Ive never heard of that before. Im sorta afraid to know because I may NEED to get one!

Ansa
It's an awesome paper cutter. I have one and I am so happy with it, and I paid full price for mine!

I agree with RiverIsis, I wouldn't return it but I'd be cautious next time. You still got a great price and like she said, you are lucky to have a LSS. The one near me just closed.
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Old 12-19-2008, 10:36 AM   #28
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I'm originally from Michigan, and Michigan has a tough scanner law which states that if an item is marked with a price and a scanner charges you a higher price, if you have completed the transaction and have a receipt, you get refunded the difference PLUS a penalty of 10X the difference, with a minimum of $1 -maximum of $5 penalty. IF the store doesn't cough up the refund & penalty, they can be sued for $250. Good law, and I used to take advantage of it when I lived there. I carried a copy in my wallet, if anyone argued.

Here's a link:
http://www.michigan.gov/ag/0,1607,7-...4114--,00.html

All states ought to have a law like this to force merchants to keep their scaners honest at checkout. If they have to pay out penalties, they'll be more careful about correct prices in their systems.
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Old 12-19-2008, 11:01 AM   #29
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A previous poster is correct. There is a law in Canada that states that they must honor the marked price...there are even signs about it at Walmart and Zellers here in Thunder Bay. I would call the Better Business Bureau and report them.
I practice law and there is a law that requires them to honor the price, it is under sale and goods laws ( not my area of expertise)

also many ppl still do not realize the “Scanning Code of Practice" this Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.

those participating are required:

if a scanned price of an item at the checkout counter is higher than the one shown in the store or advertised in that grocery’s flyer, you get the lower price.



If the correct price of the item you were trying to buy is $10 or less, those signed up under the policy have to give it to you for free.


If the correct price of that same product is higher than $10, the store has to give you a discount of $10 off the corrected price.


Both of the above rules only apply after the final sale price has been displayed at the checkout and after all discounts or coupons have been accounted for.
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Old 12-19-2008, 11:06 AM   #30
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They should have honored the Marked price and then afterwards checked their stock and corrected it. One cutter price goof isn't going to put them in the red. It would have been the best customer service scenerio.
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Old 12-19-2008, 11:34 AM   #31
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Quote:

Originally Posted by klawsterView Post
I practice law and there is a law that requires them to honor the price, it is under sale and goods laws ( not my area of expertise)

also many ppl still do not realize the “Scanning Code of Practice" this Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.

those participating are required:

if a scanned price of an item at the checkout counter is higher than the one shown in the store or advertised in that grocery’s flyer, you get the lower price.



If the correct price of the item you were trying to buy is $10 or less, those signed up under the policy have to give it to you for free.

If the correct price of that same product is higher than $10, the store has to give you a discount of $10 off the corrected price.


Both of the above rules only apply after the final sale price has been displayed at the checkout and after all discounts or coupons have been accounted for.
FYI

Sorry I'm confused now - can people opt out or is this the law?
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Old 12-19-2008, 12:26 PM   #32
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Originally Posted by RiverIsisView Post
Sorry I'm confused now - can people opt out or is this the law?
I think, I could be wrong, but I think if your store chooses to use the UPC code they are in, if they choose to use price stickers, they are out.
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Old 12-19-2008, 01:10 PM   #33
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I don't know about Canada, but in the US it is illegal to charge more than the marked price. If they make a mistake and mismark the price or forget to take an old price tag off they are still obligated to sell it to you at the price marked. Of course, it's easier to argue before you pay. I've never really had to argue the point. When people have tried to charge me more with "it's marked wrong so I have to charge you X" or "that sale ended the price is X" I simply say "ok, but that's illegal and I'll have to let someone know" and I always get the marked price. Laws may be different in your neck of the woods though.
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