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Old 09-30-2006, 08:25 PM   #1  
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Default vent out about a stamp company:(

I am started to lose my confidence in a certain company. I bought markers in June or something like that anyway I have only use them once before this last recent time and I came across a certain Green marker and caps but label said a name of yellow orange color ...I then searched through all of mine to make sure there was no other errors, SOOO I came across a color that I thought didnt belong to me and I am missing one....so I emailed the only person who could have exchanged on accident..Well Thursday we went through her markers and she had only one of that I am missing and it is hers and she already has two of the the extra I had (one of hers came dried out in her set when she purchased) so a replacement came)so Now I have two of the same colored that is assumed to have been in my set I have only had them out and a meeting with 3 others and only that one person had markers, So I just reordered the one I am missing. I talked with consultant who was able to have the correct labeled one sent to me. NOW a couple months ago I was opening up a reddish ink pad When all of a sudden THE PAD fell out on to my hands and right on to my paper I wasnt really wanting to mark up, the pad came unadhered. yes the ink pad was about a year or so old. So She did give me another one of that color. Man I am having bad luck. The point of all of this is just to alert everyone on all items ever purchased from anyone to double check I should have! these things are BRAND New so who would have thought?? When I spend this much money of this stuff and things are incorrect regardless of Warranty, I always want to have it addressed just as a precaution. Thanks for listening and I am still a happy customer
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Old 10-01-2006, 03:37 AM   #2  
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Sorry you've had difficulty! And your advice to check things over immediately is soooo good! I just had an issue with a Headline "S"--the rubber was defective and didn't stamp cleanly. They're sending me a new "S" in the mail even though I bought the set in April. I'm really happy with how quickly my demo handled it and how flexible the company was to fix the problem, even if I didn't know about it until last week.

Sorry to hijack, but is there anything you can do to reattach a pad that's fallen off? I have two pads (different companies) that I'd love to reattach. TIA!
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Old 10-01-2006, 03:47 AM   #3  
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My brand new Cranberry Crisp pad was not adhered when I got it. I'd like to know if it can be re-attached, too!
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Old 10-01-2006, 05:12 AM   #4  
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The pad should be able to be repaired easily with hot glue or rubber cement. Just make sure that you coat the case evenly so your pad won't be all bumpy.

I had an issue with my Watercolor Crayons when they first came out. I got 2 of one color & another was mislabeled. Thankfully I had checked them right away, so get an order correction wasn't a problem.

I second the advice that you should check all of your products you order as soon as you receive them. For things such as the markers, those are not produced "in house" like the stamps. If a company is getting faulty product from a supplier, they need to know about it quickly to reduce the amount of faulty product that reaches the customers. And it makes it much easier to exchange an item if it is within the recommended time frame for returns.
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Old 10-01-2006, 07:24 AM   #5  
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Thanks, Kelly! I'll give the rubber cement a try.
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Old 10-01-2006, 07:57 AM   #6  
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OH I didnt know about the "in House" effect. I wasnt too sure about readhering either I just didnt want to take it upon myself In case I ruined it even further. Thanks guys.
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Old 10-01-2006, 08:21 AM   #7  
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Teri, I think your advice about checking all of the items we order or buy is dead on.We all pay good money for our stamping and scrapping items. If they are broken than the company/store needs to know ASAP. Thanks for the reminder. I sometimes take it for granted that every thing I buy will be just fine.

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Old 10-01-2006, 10:43 AM   #8  
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I dont usually think about checking everything in my order as soon as I get it, so this is a good reminder to start doing that. I agree, we pay good money for this stuff, we want it to be right!
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Old 10-01-2006, 11:15 AM   #9  
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I check everything that I purchase from everywhere I buy. Sometimes things happen, and most companies (and stores) only give you a limited time to take care of them.
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Old 10-01-2006, 01:13 PM   #10  
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I share your frustration. In the last 6 months I have received a pad that was supposed to be Cranberry, but was more of a brown. I have gotten a dried up spot and a dried up marker. I have received 2 sets of stamps with bad wood and a roll of ribbon with stitching that was supposed to be down the center but veered off every foot or so. I bought 3 white gel pens. I never thought to try all of them and one is dried up and cannot be sent back. Arghhhh!
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Old 10-01-2006, 06:17 PM   #11  
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WOW Bubblequeen!! In 8 yrs I havent had even half your troubles!! Why cant the gel pen be returned? Ive had some sincet hey first came out, and they write perfectly!
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Old 10-01-2006, 07:18 PM   #12  
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the absolute BEST thing for regluing an ink pad is contact cement.
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