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Old 12-30-2012, 09:28 AM   #1  
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Default MFT Gift Certificates...how long to process?

Does anyone know how long it takes to process a MFT gift certificate? I purchased one yesterday and it hasn't been emailed to the recipient yet.

The recipient would like to use it for the current sale, but tomorrow's the last day!!

Hurry up, gift certificate, Hurry up!!
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Old 12-30-2012, 10:49 AM   #2  
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Hi Heather! I just looked up your gift certificate and pressed "send". The recipient should have it in her inbox. Ask her to also check her junk box.

Happy shopping.
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Old 12-30-2012, 11:09 AM   #3  
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Not yet! Checked both the inbox and the junk mail. But, I'll keep watching.

The GC order still shows as pending in my MFT account. Not sure if I'll see a change here?
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Old 12-30-2012, 11:28 AM   #4  
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You've checked with the recipient? It goes straight to them. Let me know so I can help you. . I am assuming I have the correct gift certificate.

Can you please email the recipients email address and the amount you sent so I am sure I am looking at the correct one? [email protected]
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Old 12-30-2012, 12:29 PM   #5  
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Thanks for your help! I've sent the email.

I probably could have contacted you on the MFT site, but I was worried you were closed today and that I wouldn't get a response. I really appreciate you seeing this and dealing with it today.
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Old 12-30-2012, 12:43 PM   #6  
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I've responded. You should be all set now.

No worries. One of the design team members saw it and gave me a heads up. I am glad I was able to help you quickly. We generally don't answer customer service emails on the weekends, but I understand this is time sensitive and wanted to jump in and help. Normally Kim (the owner of MFT) would have helped you.

Have a wonderful rest of the weekend.
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