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Originally Posted by lauraos I had a question about the white cardstock that I sent through the online store two weeks ago but never received an answer. Are we not to ask products questions there? I figure I'll try here instead - I know a lot of you know a lot about her products.
I'd like to try some of the heavy weight white card stock. When I went to order card stock, I see I was to just pick the color out of the list. How do I know that I'm ordering the heavier weight and not the layering weight? It didn't seem like there was any place to differentiate.
Thanks for any guidance you can give me! |
Hi Laura,
First, let me apologize if you sent an email ro emails to customer service and didn't get a response. I will look into that. I know we follow up on all emails everyday but occasionally an email or two will go to spam and we aren't sure why that's happening. We are investigating that problem with our email provider.
In the meantime, let me answer your question. We have two categories on our site for card stock- heavy base weight and layering weight. If you click on the heavy base weight, all of the available colors are on the chart and you can type in the color you want.
The layering weight also has a color chart, (Very minimal color line right now but growing...) and you would choose a color from that chart and type it in.
For easy reference, here are those categories:
Heavy Base Weight-http://www.shop.ginakdesigns.com/product.sc?productId=1036&categoryId=137
Layering Weight-http://www.shop.ginakdesigns.com/product.sc?productId=1037&categoryId=137
If you ever have trouble getting through again, you can call us Monday- Thursday from 9-3 central time at 608-838-3258 or, of course, you can send me a PM here or at StampTV and I will get back to you asap.
Sorry for any inconvenience!
Hugs,
Gina K.
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