In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Splitcoaststampers's privacy policy

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
 
Thread Tools Search this Thread
Old 06-23-2006, 04:22 AM   #1  
Matboard Maniac
 
615bride's Avatar
 
Join Date: Jun 2006
Location: CNY
Posts: 239
Likes: 0
Received 0 Likes on 0 Posts
Default If you've ordered from ktcrafts.com...

how long did it take for something to ship? I ordered something (stamps) a week ago and then read on the website that things can be backordered. I have e-mailed them to see if my item shipped but am getting no response (website says e-mails are answered w/in 6 hours). I am definitely willing to give the benefit of the doubt here but I've had no communication since I placed my order a week ago. What was your experience?
615bride is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 04:34 AM   #2  
Matboard Maniac
 
JudyKruger's Avatar
 
Join Date: Jul 2005
Location: Indiana/Florida (Snowbird)
Posts: 288
Likes: 0
Received 0 Likes on 0 Posts
Default

I have ordered from KT twice. I have had good experiences with both and received my orders quick but I also live in the same state (Indiana) as her. She may be real busy now since she has been recommended by this site. If you ordered the snap stamps which is what I bought she may be out but I don't know why she wouldn't answer your email. I hate when I am not able to communicate with a seller.
JudyKruger is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 04:36 AM   #3  
Stazon Splitcoast
 
gamblemom's Avatar
 
Join Date: Sep 2004
Location: Cedar Park, Tx
Posts: 50,393
Likes: 0
Received 0 Likes on 0 Posts
Default

Call them because they are really nice. I had some things on backorder for over a month and they refunded me because the vendor was so late. They gave me a choice to either keep waiting or get a refund or exchange for something else. I chose a refund. If its the new primas..........don't hold your breath waiting, they are way behind on orders and its the vendors fault. I think they may have underestimated the demand
__________________
gamblemom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 04:40 AM   #4  
Die Cut Diva
 
kphorse's Avatar
 
Join Date: Sep 2005
Location: ...Somewhere inside my closet...Stamping
Posts: 4,701
Likes: 0
Received 0 Likes on 0 Posts
Default

I ordered once during a sale and it was 9 days before I got my package. If they are swamped, it can be up to 10 days.

Call, they are really nice to work with and have great service.

HTH

Karen
__________________
Karen

...My life is like a stroll on the beach...As near to the edge as I can go...Thoreau...
kphorse is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 04:41 AM   #5  
Polyshrink Goddess
 
Stamp Maniac II's Avatar
 
Join Date: Mar 2005
Posts: 1,167
Likes: 0
Received 0 Likes on 0 Posts
Default

I just ordered the infamous Snap Stamps and got them in a reasonable time period...I agree call they are very nice!
__________________
Check out my SCS gallery:

http://www.splitcoaststampers.com/ga...0&ppuser=37017

Stampin' Up Sr.Supervisor
www.sodanajones.blogspot.com
Stamp Maniac II is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 04:55 AM   #6  
Embossing Fanatic
 
scrapbasket's Avatar
 
Join Date: Nov 2004
Posts: 74
Likes: 0
Received 0 Likes on 0 Posts
Default

I also ordered the snap stamps on June 6th. When I hadnt received them by the 19th I emailed and asked if they had shipped yet. She emailed back within an hour and needed to confirm my cc #. Turns out the expiration date was incorrect and it hadnt gone through. She said she had tried to contact me via email but I had never received that email. Items were then shipped on 6/20 and received on 6/22. ( l live in Wisconsin.) One set was backordered and one was sent incorrectly...formal rather than the casual set. So, I emailed again last night and within 4 hours received an apology and she said she would send out the correct set with a pre-paid envelope for me to send back the wrong stamps.
scrapbasket is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 05:02 AM   #7  
Watercolor Wizard
 
Dotty's Avatar
 
Join Date: Jan 2004
Location: Where the Kookaburra's sit in the old gum tree's...
Posts: 8,252
Received 1 Like on 1 Post
Default

I ordered 2 sets of snap stamps (alpha's) and 3 sets of snap stamps (numbers) on Sunday, June 18th, I got the order yesterday, Thur. June 22nd. 2 items were backordered and the packing slip stated I should receive them in approx. 9 days. This was my first order with them, and I was quite impressed that it came as quick as it did. While disappointed that there were 2 sets on backorder, it didn't surprise me with the huge popularity of them here. What was a pleasant surprise is that they will ship them when they arrive! Most companies I have ordered from in the past, if the item is out you have to re-order from them again yourself - they do not keep track of backorders so I thought this was a plus. I would definately give them a call, for my first experience with them I am pleased.
__________________
There are many things in life that will catch your eye, but few will catch your heart. Pursue those.....
Dotty is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 05:13 AM   #8  
Pearl-ExPert
 
llevans's Avatar
 
Join Date: Aug 2003
Location: Houston, TX
Posts: 6,948
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by 615bride
how long did it take for something to ship? I ordered something (stamps) a week ago and then read on the website that things can be backordered. I have e-mailed them to see if my item shipped but am getting no response (website says e-mails are answered w/in 6 hours). I am definitely willing to give the benefit of the doubt here but I've had no communication since I placed my order a week ago. What was your experience?
I have ordered twice from them and have had a great experience. Give them a call.
__________________
Laura
SCS Member #772
My Gallery
llevans is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 05:15 AM   #9  
Matboard Maniac
 
615bride's Avatar
 
Join Date: Jun 2006
Location: CNY
Posts: 239
Likes: 0
Received 0 Likes on 0 Posts
Default

Thanks everyone. I'm glad you all had good experiences. I like to order from smaller, home-based businesses when possible. I called and they haven't shipped yet (she ran out). I placed the order on June 16th. No problem because snap stamps don't really qualify as a life or death thing but I was kind of surpised that I didn't get an e-mail saying they were out. I just assumed I would.... Is that weird of me?
615bride is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 09:24 AM   #10  
Watercolor Wizard
 
Dotty's Avatar
 
Join Date: Jan 2004
Location: Where the Kookaburra's sit in the old gum tree's...
Posts: 8,252
Received 1 Like on 1 Post
Default

No, I don't think that is weird of you to think you'd get an email. I too would have thought the same. I like to think that most companies want to let their customers know the status of their orders regardless. However, with some smaller companies it can be difficult at times to predict how much stock to have on hand for certain items. One item may sit on the shelf with dust, while another never makes it to the shelf because someone wonderful has posted this "MUST HAVE IT, GOTTA HAVE IT NOW!!" item here on SCS and we all go mad, ordering away and deplete the inventory! It really does crack me up sometimes because everyone is trying to get their hands on whatever the HOT item is and there are so many helpful stampers that will direct you to other sites to find it. Gotta love those stampers! I've spent more money on things that I would have never purchased before, but that's a whole other thread, tee hee. I'm just happy that the stampers are so willing to share their "finds" with the rest of us! IMO, SCS is the best site on the planet!!
__________________
There are many things in life that will catch your eye, but few will catch your heart. Pursue those.....
Dotty is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 09:24 AM   #11  
Kookie Creator
 
rawbanana's Avatar
 
Join Date: Oct 2004
Posts: 480
Likes: 0
Received 0 Likes on 0 Posts
Default

i ordered my snap stamps from them and got them in 3 business days!!
__________________
Anna in Nebraska,
mommy to Savannah (9/00), Ariel (2/02), and Skylar (10/03) and Jaidyn Elise (6/05)
rawbanana is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 09:29 AM   #12  
Gallery Gazer
 
laurakj's Avatar
 
Join Date: Jul 2005
Location: officially single again and BACK in PA!!!
Posts: 7,741
Likes: 0
Received 0 Likes on 0 Posts
Default

Nothing but good experiences here. Got my stuff in 3 days I'd call too.
__________________
~@~Laura~@~
laurakj is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 09:36 AM   #13  
Pearl-ExPert
 
Happy Heart's Avatar
 
Join Date: Mar 2004
Location: New Hampshire
Posts: 7,016
Likes: 0
Received 0 Likes on 0 Posts
Default

They are very nice to do business with! The owner is Kelly Thornton, and you can e-mail her directly. Her address is on the site. I did when I thought an order of mine was overdue, and she told me to take 10% off my next order. They also enclose a little gift with orders...it was a nice little surprise. [IMG]//www.splitcoaststampers.com/forums/images/icons/icon7.gif[/IMG]
__________________
"Life is much too important to be taken seriously." Oscar Wilde
Proud to be a member of Mo's Digital Pencil Challenge DT!
My BlogMy Gallery
Happy Heart is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 10:14 AM   #14  
Rubber Obsessor
 
Nana Pam's Avatar
 
Join Date: May 2005
Location: Hoschton, GA
Posts: 169
Likes: 0
Received 0 Likes on 0 Posts
Default

I also order the snap stamps from them and was happily suprised at how quickly I got them and my order was complete and correct. I would not hesitate to order from them again. If it's a small company they may just be swamped and maybe the person who handles their e-mail communication is on vacation. I would advise calling them to follow up on your order.

Pam
Nana Pam is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 11:43 AM   #15  
Proud Fan Club Member
Creative Crew SU Design Team Alumni
 
jeanstamping2's Avatar
 
Join Date: Mar 2005
Location: Meredosia Illinois
Posts: 14,601
Likes: 0
Received 0 Likes on 0 Posts
Lightbulb

I've always had good service with them.
If something wasn't going to be shipped at the time. Backordered then Kelly would send me a email to let me know.
I love her selections of paper, Lunchboxes, Tin's, And embellishments
Shipping is very good. But then I live in Illinois.

Send the a email and ask or Call them....
I'm sure they will be willing to help you.
__________________
Nancy ** Stuff I create **
Creative Crew Member 2014
Past Design Team Member of :Clear and Simple: & Jessica Lynn Originals
jeanstamping2 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 11:57 AM   #16  
Stazon Splitcoast
 
boobookittysgranny's Avatar
 
Join Date: Jan 2006
Location: Living in Lala Land!!!!
Posts: 21,439
Likes: 0
Received 0 Likes on 0 Posts
Default

Great experiences with both of my orders - they are very nice and heplful.
__________________
U.S. shipping only
Dawn
boobookittysgranny is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 12:30 PM   #17  
Watercolor Wizard
 
Ally's Avatar
 
Join Date: Mar 2005
Location: Driving round in circles
Posts: 13,005
Likes: 0
Received 0 Likes on 0 Posts
Default

Through no fault of theirs I waited 6 months for something and they didn't email me. I had to email them twice to find out what was happening, but they did apologise and explain how I had fallen through the cracks, so like everyone else said email them again or call them, Kelly is lovely!
__________________
Ally


Ally is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 01:15 PM   #18  
Creative Crew SU Design Team Alumni
 
prchvs's Avatar
 
Join Date: Nov 2005
Posts: 7,053
Likes: 0
Received 0 Likes on 0 Posts
Default

I just ordered from them a little while ago and am still waiting. I did get an e-mail saying they had been shipped last Friday so it should probably be here early next week. Mail from the US sometimes takes a week and a half ... I just want my stamps!!!
__________________
renée
prchvs is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 01:32 PM   #19  
Die Cut Diva
 
J-Bo's Avatar
 
Join Date: Apr 2006
Location: Vancouver Island, Canada
Posts: 4,374
Likes: 0
Received 0 Likes on 0 Posts
Default

I purchased and received an email notifying me that my order was shipped June 16. I am in Canada so, my order will take longer. This is the first time I have ordered from her but, so far so good. I was also pleasantly surprised at the shipping cost. Very reasonable.
Good luck!
J-Bo is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 06-23-2006, 02:40 PM   #20  
Insane Embellisher
 
kellybee's Avatar
 
Join Date: Jan 2005
Location: Newfoundland, Canada
Posts: 2,032
Likes: 0
Received 0 Likes on 0 Posts
Default

I placed my first order from Canada a month or so ago and it took a couple of weeks to get it - which I thought was pretty good because the mail from the US is really slow to Newfoundland. One item was incorrect in my package and I sent an email and got a reply right away. I got to keep the incorrect item and the other item took a couple of weeks to get because it was out of stock. She offered to send a different in stock colour if I didn't want to wait. I found the customer service excellent and just placed a second order last weekend. It's all about the service for me.

Kelly Bee
kellybee is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Related Topics
Thread Thread Starter Forum Replies Last Post
tin purse container-ORDERED from joann.com..Thanks! bemidjibelle General Stamping Talk 4 06-17-2006 08:56 PM
If you've ordered from WhipperSnappers? Suzanne General Stamping Talk 4 12-30-2005 07:51 PM