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Old 09-18-2006, 11:44 AM   #1  
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Default How long for SU orders?

Can some of you share how long it typically takes to receive orders from your Stampin' Up demonstrator?

I'm new to SU products. 5 weeks ago I asked a rep to order a product for me, and she just contacted me saying it was in. This was after me sending an e-mail to ask about the order, price, etc. because I had never heard back from her. Is this typical? Should I find someone more reliable?

I want to order some stamps and start on my Christmas cards, but I don't want to wait two months, either.
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Old 09-18-2006, 11:51 AM   #2  
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Always too long but that is only because I want everything NOW!

But that seems like way too long to me. I typically get my order in about a week. I love in VA so I am a little bit away from where SU! is, hope this helps. I also know that my demo orders stuff right away as soon as an order comes in, she doesn't wait to get a bunch of orders for one big order but I don't know what the "norm" is.

Maybe you should just call her or email her and ask what took so long...say that you want to order some Christmas stuff but you will need it sooner rather than later, it never hurts to ask. Maybe something came up for her and she was unable to place the order.
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Old 09-18-2006, 11:51 AM   #3  
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Once my demonstrator places my order (that would be after I pay her for it) it usually takes about 5 business days to get to me in Pennsylvania. Personally, I'm so impatient, I can hardly wait a week to get my stamps. I couldn't stand 5 weeks. Maybe there was some communication confusion? If not, you could try another demo.
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Old 09-18-2006, 11:52 AM   #4  
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Five weeks is too long. Period. If there was some reason she was going to hold on to your order, like maybe to combine it with an upcoming worshop, then she should have told you that when you ordered. Also, a customer can place an order with an SU demo and have that order shipped directly to their house, if they want! Ask her why she delayed placing the order. And, I don't often say this, but maybe trying a different demo would be a good thing, or at least telling this demo that you don't find this acceptable.

Sorry you had this experience!
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Old 09-18-2006, 11:54 AM   #5  
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Wow, that seems like a long time. I think it has typically been about two weeks for stuff to come when my demo sends it. Sometimes she will ask if I mind waiting if it is just one thing, but generally it is here with in two weeks.
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Old 09-18-2006, 11:56 AM   #6  
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I would at the very least ask her why it took so long. Unless the item is backordered it should have been to you in 14 days (the long end of the range). If something was backordered she should have let you know about the delay.
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Old 09-18-2006, 11:58 AM   #7  
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I usually receive my stuff within 1-1/2 weeks ... 5 weeks is WAY too long. I'd be looking for someone more reliable, personally. It would be different if she was in contact with you and said something like ... oh so sorry ... blah blah blah ... it doesnt usually take this long ... blah blah blah ... but without a GOOD explanation, I would look elsewhere.
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Old 09-18-2006, 12:00 PM   #8  
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If for any reason I want to wait to place an order (and I ALWAYS ask) I make sure to throw in freebies when it comes, so my ladies are never upset! I try to make it something fun, that coordinates with what they bought, or is maybe a product they haven't used before. Sorry that happened to you!
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Old 09-18-2006, 12:11 PM   #9  
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Yep, I'm on the far-away end from SU, and it takes 8 days from the day I put in the order typically, unless there's a holiday in the middle. I usually take my time getting it packed since I like to put incentive stamps in all the bags, but I almost never go over 2 weeks. Talk to your demo about it and try giving her another chance - maybe she just had an off month or something! SU is great and worth waiting for, but 5 weeks is a little long.
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Old 09-18-2006, 12:17 PM   #10  
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I've usually gotten my stuff in a week or two as well!
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Old 09-18-2006, 12:21 PM   #11  
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And you're in Kansas - your demo probably has it within one week (a week faster than I get it in NJ). You can always request that your demo place a customer direct order (if it's not at a workshop); that way she never touches your stuff, it comes directly to you.
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Old 09-18-2006, 12:22 PM   #12  
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Way too long!! I usually get my stuff with in 1 1/2 weeks.
I would ask why it took so long before I ordered from her again.
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Old 09-18-2006, 12:48 PM   #13  
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She definitely owes you an explanation for the long time it took her to get your order to you! We are pretty close to SU and my demo often receives our order in less than 5 days after she places it! She must have held your order for some reason, that is bad customer service if you ask me! Good luck resolving it!
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Old 09-18-2006, 12:49 PM   #14  
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I live in Canada and my orders are here in about 2 weeks (from placing it till it gets delivered) - like everyone else said 5 weeks is WAY too long!! I'd call the demo you ordered from and ask about that!!
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Old 09-18-2006, 12:58 PM   #15  
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Wow! I should consider myself lucky, here in Sydney it takes 2 days from order to dropping off on my doorstep! Other places in Australia I believe it's around 4 days. Regardless of what country you're in 5 weeks is outrageous... I'd be asking why.
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Old 09-18-2006, 01:09 PM   #16  
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I live in Utah and get my orders usually within 48 hours! Got to love it!!!
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Old 09-18-2006, 01:23 PM   #17  
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I'm a demo and when a customer places an order, I place it as soon as the check clears. I also have their order sent to their house unless they request it be sent to mine. That way they have the fun of opening the package. It only takes 1 week when I place an order and I live in Ohio. 5 weeks is way too much. You can always find another demo in your area on the demo finder. HTH

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Old 09-18-2006, 01:40 PM   #18  
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I live in Belgium, my mail has to trek through the Military Postal System and my orders always come in a week. I don't know if I'd even ask her why; I think I'd just find another demo. Communication is key, even if there was a problem.
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Old 09-18-2006, 01:47 PM   #19  
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I agree. When I first moved here to Maryland I placed an order with a demo, she did not tell me she was holding onto my order until a bunch of others ladies had placed thier order too, not mine was a pretty small order (55 dollars), but still, I would have appreciated at least knowing that she was holding orders. After that I found another demonstrator close or I order through my mom for a CDO. Usually takes about a week to get to me after it is ordered. My advice, find another demonstrator
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Old 09-18-2006, 02:57 PM   #20  
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I placed an order the middle of Aug. It took a day shy of 3 weeks, and boy was I miffed. Granted I do live on the east coast, but I know those trail wagons are dependable these days( sorry for snark).Sorry you had such a long wait, I would definitely talk to your demo, and ask what's up..
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Old 09-18-2006, 03:59 PM   #21  
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I'm a Demo and it usually takes 5 business days (including the day it picks and ships) to ship to TN. Some demos will wait 3 days for the customers right to cancel the order period. Others will need to wait for the check to clear or the money to get into their bank account before they are able to place the order.

5 weeks does seem an excessive amount of time to wait for an order. I can't speak for other demos, but I place orders the same day I get them. If I am combining orders for a workshop, I will ask the customer if I can do it. For individual customer orders, I will have their order delivered directly to them and they mail me a check. There are plenty of good demos out there. If your demo can't give you a reasonable explanation as to why it took her so long, I would move on to some who can give you the customer service you expect.
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Old 09-18-2006, 04:04 PM   #22  
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I live in Florida and I usually get mine in about 7 days. My demo always has it shipped to my house.
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Old 09-18-2006, 04:41 PM   #23  
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Thank you all for your replies. I e-mailed her (as I still need info on how to pick up the item I ordered) and asked if it the 5 weeks would be typical.

I'll see how her response reads before deciding to track down another demonstrator.
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Old 09-18-2006, 04:47 PM   #24  
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Quote:

Originally Posted by ch
I live in Utah and get my orders usually within 48 hours! Got to love it!!!

I am so jealous...I cant stand it!
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Old 09-18-2006, 05:08 PM   #25  
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Quote:

Originally Posted by IM4KSU
Thank you all for your replies. I e-mailed her (as I still need info on how to pick up the item I ordered) and asked if it the 5 weeks would be typical.

I'll see how her response reads before deciding to track down another demonstrator.
You know, you can have your orders shipped directly to you. This does cost $3.95 in shipping but it could be a solution if another demo is not nearby. Sorry this happened to you, maybe the demo has family issues or something? I like to give the benefit of the doubt.
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Old 09-18-2006, 05:31 PM   #26  
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ABout a week and I live in Canada so it has to go through customs.
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Old 09-18-2006, 06:09 PM   #27  
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Wow I usually have mine in a week and a day here in CT. Never soon enough though.
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Old 09-18-2006, 06:43 PM   #28  
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It takes10 days to get our orders!
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Old 09-18-2006, 06:57 PM   #29  
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Quote:

Originally Posted by debbiemom23cs
You know, you can have your orders shipped directly to you. This does cost $3.95 in shipping but it could be a solution if another demo is not nearby. Sorry this happened to you, maybe the demo has family issues or something? I like to give the benefit of the doubt.
It's $3.95 at a minimum, but if your order is more than $39.50 it will be 10% of the order amount.

When I was a customer, my stamping group at the office usually had workshops on a Wednesday night, and our goodies were delivered on Friday of the following week. Our lady in brown normally came by around 10:30 in the morning, and it was always such torture waiting till lunch to tear into the box and sort out everyone's stuff!

I just moved from Georgia, where it took 6 days from when I submitted an order (if it picked and shipped that day or the next) for it to arrive. I think in Virginia it takes a day longer than that, but I'm not sure since I haven't placed any orders from here yet.
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Old 09-18-2006, 07:06 PM   #30  
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>

Curious on the customer direct order -- is that $3.95 or 10% IN ADDITION to the same amount of shipping and handling paid when I place an order that I do pick up from my demo?? Thanks in advance for the answer.

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Old 09-18-2006, 07:26 PM   #31  
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So sorry to hear that you had trouble getting your order in a timely manner.

I do a lot of direct orders to my customers homes to help save time of the orders coming to me and then having to deliver them to my customers.

Orders should not take longer than 7-14 days and that should include if any items are on backorder. SU! is very good about getting orders out on time and correctly. I've only had 2 orders in 10 years that have been longer than the 14 days....so it doesn't happen very often.

The only orders that I have come to me are for my customers that do not mount their own stamp sets and I offer this as a free service to them, because a few of them have trouble with their hands and eyes and I don't want them to have to struggle and become frustrated with our products.

Customer direct orders are still the same in shipping $3.95 or 10%. No additional costs should be added from a demo for shipping and handling.
I have heard of demos charging customers for mounting sets or delivering orders, but it's not something that is directly from SU!

I can't imagine getting overcharged for shipping....I think of the 10% as being enough to cover any kind of shipping.
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Old 09-18-2006, 07:43 PM   #32  
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I just re-read your original post. Did you pay her right away when you told her what you wanted? You said this was your first SU order. I would give her the benefit. Maybe she was waiting for your check to clear or to receive payment. I would not place an order for a customer that I just met unless they were paid in full.

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Old 09-18-2006, 07:47 PM   #33  
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>


Thanks for the prompt reply. And happy to know that.

I was in a 5-month SU stamp club with an internet yahoo group...and even though wasn't told it would be so much extra, I was charged double shipping and handling to have my order shipped to me (plus the demo's tax rate which was higher than my state's tax). I wouldn't have joined in that commitment if I had known that up front; but didn't feel right pulling out since I believe a commitment has to be honored. I didn't "renew" for second session though.

Then last winter, I had placed an order with a local demo and she offered to have it direct shipped so I wouldn't have to drive bad roads to pick it up. Decided it would be worth it...but she didn't charge me extra.

So, with winter approaching again, I had been wondering if local demo was just doing me a little favor by only charging 10% (orders rarely below $50) because of the winter issue and losing on some of her profit.

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Old 09-18-2006, 07:59 PM   #34  
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Quote:

Originally Posted by IM4KSU
Can some of you share how long it typically takes to receive orders from your Stampin' Up demonstrator?

I'm new to SU products. 5 weeks ago I asked a rep to order a product for me, and she just contacted me saying it was in. This was after me sending an e-mail to ask about the order, price, etc. because I had never heard back from her. Is this typical? Should I find someone more reliable?

I want to order some stamps and start on my Christmas cards, but I don't want to wait two months, either.
What part of KS are you in? I'm in KS too. It normally takes just under a week to get things here. I'm not a demo anymore but when I was I would put an order in on a Monday and I normally had it by Friday at the latest. 5 weeks is way too long. I would find someone else. Depending on where you are I could recommend a few people to you. I know a couple of people in different areas. Just pm me if you want.
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Old 09-19-2006, 07:29 AM   #35  
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Quote:

Originally Posted by MNCarol
>

Thanks for the prompt reply. And happy to know that.

I was in a 5-month SU stamp club with an internet yahoo group...and even though wasn't told it would be so much extra, I was charged double shipping and handling to have my order shipped to me (plus the demo's tax rate which was higher than my state's tax). I wouldn't have joined in that commitment if I had known that up front; but didn't feel right pulling out since I believe a commitment has to be honored. I didn't "renew" for second session though.

Then last winter, I had placed an order with a local demo and she offered to have it direct shipped so I wouldn't have to drive bad roads to pick it up. Decided it would be worth it...but she didn't charge me extra.

So, with winter approaching again, I had been wondering if local demo was just doing me a little favor by only charging 10% (orders rarely below $50) because of the winter issue and losing on some of her profit.

MNCarol
When you place a workshop order, all orders have to come one person (the demo or the hostess). With a customer direct order it can be shipped directly to the customer. In other words your new demo is charging you the correct rate for a customer direct order. The other demo was charging you the shipping twice, because it had to be shipped to her and then had to be shipped to you. I don't think your first demo was trying to make an extra profit off of you, but because you were in a long distance club, you incurred extra shipping charges. I'm not sure if that breaks any Stampin' Up rules.
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Old 09-19-2006, 07:44 AM   #36  
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Quote:

Originally Posted by crazy4stamps
So sorry to hear that you had trouble getting your order in a timely manner.

I do a lot of direct orders to my customers homes to help save time of the orders coming to me and then having to deliver them to my customers.

Orders should not take longer than 7-14 days and that should include if any items are on backorder. SU! is very good about getting orders out on time and correctly. I've only had 2 orders in 10 years that have been longer than the 14 days....so it doesn't happen very often.

The only orders that I have come to me are for my customers that do not mount their own stamp sets and I offer this as a free service to them, because a few of them have trouble with their hands and eyes and I don't want them to have to struggle and become frustrated with our products.

Customer direct orders are still the same in shipping $3.95 or 10%. No additional costs should be added from a demo for shipping and handling.
I have heard of demos charging customers for mounting sets or delivering orders, but it's not something that is directly from SU!

I can't imagine getting overcharged for shipping....I think of the 10% as being enough to cover any kind of shipping.
Ditto LeAnn
However - just to add....when you place an order you have a 3 day right to cancel that order - some demos will not place the order until the end of the three days just incase the customer has a change of heart...because the demo does not want to be "stuck" with the order (yes we can return it but it costs us money to ship it back to SU)...so right off the bat you have 3 days - when we submit the order to SU it can take 2-3 days to pick and get the package to UPS...on average it usally takes less than 48 hours to pick and get the package to UPS...however there are high volume times where it can take longer...
Once UPS has the package it is sort of out of SU hands....I know living on the East Coast it takes a FULL week from the time UPS gets my package for them to get it to me - so if they get my package from SU on a Tuesday - the EARLIEST I will get it is the following Tuesday...
Most demos will tell their customers it should take 7-14 business days from the time they order - this takes into account the 3 day hold....picking...and shipping to most areas of the country...
An order should not take 5 weeks....
All demos are able to do a direct customer order that is shipped directly to your house.
Remember each demo runs her own business as she sees fit - if you feel the service you are recieving from a particular demo does not suit your needs then I would suggest you find a demo that is a better fit with you.
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Old 09-21-2006, 10:43 AM   #37  
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Well, I e-mailed her back on Monday... and it's now Thursday with no reply. Saturday will make 7 weeks. I give up.
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Old 09-21-2006, 10:56 AM   #38  
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Looks like it's time to use the demo locator and find yourself someone new.....
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Old 09-21-2006, 10:58 AM   #39  
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I always try to give people the benefit of a doubt, so maybe there's a reason why she's not answering, like she doesn't have access to e-mail for some reason (computer crash? -- had that happen to me -- or maybe someone in her household accidentally erased the e-mail). Do you have her phone number so you could call her? I would say if you call and still get no response it may be time to find another demo.

Each demo has the right to run her business the way she wants, but each customer also has the right to puchase from businesses that fulfills the customer's needs and expectations. In this case, it sounds like you may need to find another seller. As others have said, the demonstrator locator on the SU website should give you some alternatives.
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Old 09-21-2006, 11:04 AM   #40  
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I've been tracking my orders and they've ALL gotten here to Central IL in 7 days from the time the order was placed to being in my hot little hands

But then I have an AWESOME demo!
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