Grrr so peev'd at my demo!!!!

[krzylittlecara]

........And I think it's time to get a new one!!!!!!

First some background I've only been with her for about 4 months (found her b/c a friend of mine wanted me to join her 6month club with her).

First month was SAB...........spent $175 at that club party.

Second month spent $200 and specifically told her that I needed her to call me when the stuff came in b/c i needed it for 5 bday cards i had to do that month.............e-mailed her 3 weeks later.............no response in 3 days, called her...........no return call. I ended up borrowing stamps from my friend to do my cards!!

And for lasat months club I just spent the minimum of $25. But it was for a set for my DS's first bday (bugs and kisses). Well it's the same song and dance for this order as it was for the last one!!! Sure I understand that there can always be internet problems (although the emails with monthly specials always seem to get to me just fine), etc..................but when i physically call an leave a message it would be nice to get some kind of a response. I mean if I were here I would definately want to keep my business with me.................geeesss am i asking too much?

So DS's bday is Sunday.................just got back from my lunch hour, wich i spent searching for an ant stamp that i finally found at Mike's for $4.00 So yep now i'll have another ant stamp..............grrrrr I'm just frustrated about this..............

WWYD if you were me.

[kphorse]

Get a new Demo!

[pam5]

3 weeks is a super long time to wait. I do not think it has ever taken more than one week for my SU! stuff to get to me after a party. You definetly need a new demo! Why are you not a hobby demo?? With orders like yours and doing your own club you could make your quota and get the discount!!

[Johanna7]

Wow - you sure need a new demo. I get my stuff in about 8 or 9 days after I give her my order. And to think we are in Canada and it comes from Utah.

That is terrible customer service and you sure spend enough to get the Cadillac service.

[rixey]

I know that things come up, and I hate to say 'find a new demo', but if communication is an ongoing issue, it may be time to find someone else.
Hope this all works out for you!

[krzylittlecara]

Quote:

Originally Posted by pam5

3 weeks is a super long time to wait. I do not think it has ever taken more than one week for my SU! stuff to get to me after a party. You definetly need a new demo! Why are you not a hobby demo?? With orders like yours and doing your own club you could make your quota and get the discount!!

I've seriously considered it. But want to wait for the right time. DH is military and we might be having to leave within the next 6 months..........don't want to build a client base just to leave and start over again.

And I'm not exactly sure of the start up cost.

[momis mama]

can you say... NEW DEMO!

i changed demos a couple yrs ago- the old one was miffed but i told her i hadn't heard from her in months and i thought she wasn't selling anymore.

she is one who seems to hobby demo in several different things. maybe she just hits it hard when there is something she wants to earn.

[photocropper]

I agree...find a new demo or become a demo yourself!!
As for finding an upline or new demo I know that there are a couple SCSers that are in the OKC area!

[Katie018075]

I had a similar problem...so I posted that I needed a new demo in the "ISO" forum!! I recieved some great responces, everyone seemed so helpful and WANTED my business...doesn't seem like your demo wants yours too much!

[heatherjb]

Hey! I'm from OKC! If you are in need of a demo, my BFF is one. She lives in Yukon, but I'd be happy to hook ya'll up!

By the way---I miss OKC! DH is also active duty military, so I know about the moving!

[addicted2su]

I usually give any business a couple of chances and then I move on. Sounds like you let your demo know your frustration and if nothing improved, you should find someone who won't cause so much frustration over such a fun hobby.

[robynstamps]

Quote:

Originally Posted by krzylittlecara

I've seriously considered it. But want to wait for the right time. DH is military and we might be having to leave within the next 6 months..........don't want to build a client base just to leave and start over again.

And I'm not exactly sure of the start up cost.

Doesn't sound like good service to me! Hey, now that you know we live near each other just e-mail me if you need anything. (Nope, not a demo anymore.)

OT- Is your DH at Tinker, too?

Robyn

[krzylittlecara]

Quote:

Originally Posted by robynstamps

Doesn't sound like good service to me! Hey, now that you know we live near each other just e-mail me if you need anything. (Nope, not a demo anymore.)

OT- Is your DH at Tinker, too?

Robyn

Awww thanks Robyn I appreciate it. I wish we had met before I went out and spent another $4 on a dang ant stamp!!!

Yep he's at Tinker........he has been stationed here for the past 4 years. He's originally from Tampa. I'm from here though.....

[photocropper]

I am from MWC! It is such a small world!! I married military and moved away but my family is still there!

[krzylittlecara]

I'm commited for the next 3 months to finish out the club................

I think I will just order non important stuff like card stock (card stock lovers please don't get offended........lol I just mean order things that i can go get at my local store if i need them). And get my stamps and things elsewhere.

[krzylittlecara]

Quote:

Originally Posted by photocropper

I am from MWC! It is such a small world!! I married military and moved away but my family is still there!

WOW I have worked in MWC for the past 5 years. Super small world

[photocropper]

Quote:

Originally Posted by krzylittlecara

I'm commited for the next 3 months to finish out the club................

I think I will just order non important stuff like card stock (card stock lovers please don't get offended........lol I just mean order things that i can go get at my local store if i need them). And get my stamps and things elsewhere.

I wonder if there is any way out of the club? Prehaps you can tell her that you are unable to continue and see if she can fill the spot with someone else??? IF NOT I would only place the min. order and do as you plan!

[krzylittlecara]

Quote:

Originally Posted by photocropper

I wonder if there is any way out of the club? Prehaps you can tell her that you are unable to continue and see if she can fill the spot with someone else??? IF NOT I would only place the min. order and do as you plan!

Well I joined b/c my son's DCP (daycare provider) asked me to do it with her........i'd be burning more bridges than I care too if i backed out. I will just finish out and place the min order................pretty sure the demo will get the hint by me doing that.

[photocropper]

Quote:

Originally Posted by krzylittlecara

WOW I have worked in MWC for the past 5 years. Super small world

I worked in Del City when I was there. We moved away almost 12 years ago now! I come home at least twice a year ~ it has changed so much!!

[photocropper]

Quote:

Originally Posted by krzylittlecara

Well I joined b/c my son's DCP (daycare provider) asked me to do it with her........i'd be burning more bridges than I care too if i backed out. I will just finish out and place the min order................pretty sure the demo will get the hint by me doing that.

OH I understand! I am sure she will get the message! ((hugs)) sorry she has done this to you.

[canben]

Definitely find a new demo. I had the SAME problem with my demo, so I became one! My customers say they LOVE the fact that I keep them up to date with everything now! In fact, a lot of them were her customers and found me.... I think knowing what it's like to have this problem with a demo has made me a better demo I don't want my customers to have to go through the same thing.

[shann106]

Definately find a new Demo- or better yet become a hobby demo yourself. The amount of $ you have spent in the past would have met your quota for the quarter.
If you join now you have until Oct to meet your quota

[stampin'momma]

I would tell her at the next meeting that you are sorry but you can no longer participate if she can not get you your items in a timely fashion. That is just unacceptable to not get you your items. Maybe even talk to the group and see how they feel. I don't mean to gang up on her but the others are suffering too. If she takes offense hopefully the whole lot of you will drop her. That is horrible customer service. The least she could do it send it to the hostess so she can get it to you. SOrry you have had such bad service.

[Cammie]

yep..sounds like you need a new demo..pronto.
I am military as well and am a hobby demo...might be a good thing for you too....minimums are pretty easy to meet.
If not, I will be your demo!!!!

Seriously, you should have someone who appreciates your business. Good luck!

[grannypat]

Hey, this sounds so familiar. I am not in a club, but my daughter was. she would place her order, usually around 60.00 for the club each month, then we would make our want list and turn in an order anywhere from 150-300 a month. One month it was 500. Well, she got things in the mail of when the club would be, but I have yet to receive any thing. No e-mails, nothing. It always took at least 2 weeks to get an order. Anyways, I'm not satisfied, either. Grannypat

[lesliespringer]

Yep a new demo is in order. By the way, I would show up on her front dooestep and ask for my order. But that is me. It is up to you if you want to be this bold. But then you would have your order!LOL

[Jeanniebabes]

Did you ever get your order? If you didnt, can you contact SU and tell them your problems?

[cookiemonster]

Don't hesitate to find a new demo. They way someone responds tells you how much your business is valued. If she has not explained to you that she has had some personal problems to cause her lack of response, then it must be that she thinks your business is not so important to her. Go somewhere it is valued.

[julia_s]

I'm so sorry this is happening to you. I have to say this is what my former demo did, too--- I became a demo 2 years ago partly out of sheer frustration with her!! Do finish the club as you plan, but find someone else for those bigger orders. Have you tried the demo locator on SU!'s site? It will first bring up the demo closest to you, and at the bottom of that page, there is a link to the names of 10 more. Check out their websites and see whose style suits you, then place an exploratory order (not a huge one either) to see how you are treated. Best of luck!!

[twotallz]

New demo. Bad business practices, bad customer service. Just b/c you spend that amount of money doesn't mean she doesn't still have to work for your business in my opinion. I have a pet peeve about customer service. Sounds like you gave more than one chance to rule out the possibilites of technology, things happen, etc. Good Luck!!

[gaylestamps]

I'm sad and a bit mad that someone is out there giving ME a bad name! That's how I look at it, when another demo disappoints their customers.

Even though SU officially says to allow 'up to 10 business days' for delivery, I tell my customers that SU will have the order to me within one week after I place the order - and they DO!

OBVIOUSLY your demo is either not turning in the orders promptly, or she doesn't let you know ASAP when they come in. I call my folks within hours, because some of them stop by on their way home. The others get delivery the next day, or whenever they want it!

The only time I wait to place an order is if I have checks from new customers that I don't know... in that case, I will wait for the deposit amount to be available. My bank usually does that within 2 days - so the order arrives 9 days after my customer asked for it!

I understand that you probably signed a 'club contract' and feel obligated to honor your commitment, and I agree that a minimum order will get her attention.

Just be aware that ANY demo can do a customer-direct order and have items shipped to your house. So if there are stamp sets you want, find another demonstrator; use the SU home page locator to find one near you!

[marjo702]

Yeah, if you were ordering so much, your demo should've just had your order shipped directly to you. I do that. Also, if one customer orders over $150, I give her all the Hostess freebies.

Sounds like you order a lot so why not just become one. I am a hobby demo and I love it. Well, I spend more but my collection has grown and I get discounts.

[Dione]

Quote:

Originally Posted by krzylittlecara

I'm commited for the next 3 months to finish out the club................

I think I will just order non important stuff like card stock (card stock lovers please don't get offended........lol I just mean order things that i can go get at my local store if i need them). And get my stamps and things elsewhere.

Can you really be FORCED to stay in? I don't think so...there was someone who dropped out of my stamper's 10 when I was in it cause she was too busy. I say quit if you want to.

[Erin K]

I agree, if it was once, then maybe you give her another chance but after all this...

Although do you still have 2 months in your club agreement? You don't want to let the other girls down, even if you don't care for the demo. I've never done a club but isn't that how it works? So if it was me when the club was done I'd get a new demo, and probably make only min orders till then.

[Erin K]

Sorry! I didn't read all the posts. I see you are considering the club already.

[Dione]

And when I was in Stamper's 10 none of us had to sign any contracts. We just did it cause we wanted to.

[SDiegoGal]

I'll just throw my two cents in even though it's already been said. Find a new demo! 3 weeks and no communication is just plain wrong. Finish up your club commitments and think about being a demo! All you need is $300 per quarter which averages to about $100 per month. You've easily spent that. And, since you brought your day care provider into the club take her with you when you sign up and she can be your first customer!

[krzylittlecara]

So how much is the minimum startup cost for becoming a demo?

(you ladies have got me fired up............lol)

[canben]

It's $199 for the kit and like a PP said, you don't have to meet the minimum until the END of October!
Also, another PP mentioned it averages out to be $100 a month, but you have to remember to take your 20% off of that!

[wagleg]

Ever heard of 3 strikes. Sounds like this demo had hers. I feel the same way about any business I frequent. First time they screw up I am more than understanding. Second time, well it happens. Third time they screw up they have lost my business for good. Why keep giving your hard earned money to someone who is taking advantage of you. You are under no obligations to this demo. Find someone who appreciates you!