In the Forums

Register

Today's Posts

Search

Get the Weekly
Inkling
newsletter





Previous Issues

Splitcoaststampers's privacy policy

Get Social

Splitcoaststampers on InstagramLike Splitcoaststampers on FacebookFollow Splitcoaststampers on TwitterPit Splitcoaststampers on Pinterest

Sponsored Ads


 
Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?

Join the party at Splitcoaststampers today!

Reply
Thread Tools Search this Thread
Old 04-05-2010, 05:39 PM   #1  
Polyshrink Goddess
 
mcbenjam's Avatar
 
Join Date: Sep 2005
Location: Ohio
Posts: 1,302
Likes: 0
Received 0 Likes on 0 Posts
Default Great Customer Service: stampingscrapping.com

Just want to give a well-deserved thanks to Cindy of www.stampingscrapping.com!

I was getting concerned about an order, and tried to look it up on their store page. It wasn't found, so I used their contact link to ask about it.

Seriously, within 10 minutes I had an answer email from Cindy, the owner. Turns out the order had been sitting at my house for about a week! I had ordered some of her beautiful line of stamps that coordinate with Spellbinders die sets, as well as one lonely sheet of clearance paper, so I was expecting a larger 12 x 12 package. Turns out that piece of paper had already sold out, so my order was in a small padded envelope, with a refund. Trouble is, we had also ordered several cds and dvds for my daughter's birthday. As those size packages arrived, they got put out of sight so she wouldn't see them. My stamp package got mixed in with the hidden gifts.

Cindy even called my cell to make sure that everything was OK. They had an issue with order carts for a couple of days, which was why I couldn't look up my order. All the orders went through, there was just a glitch in looking them up.

This was my 3rd order, and the customer service is definitely fantastic!

Mary
mcbenjam is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-05-2010, 06:37 PM   #2  
Insane Embellisher
 
ChaosMom's Avatar
 
Join Date: Jun 2008
Location: North of Boston MA
Posts: 9,199
Likes: 0
Received 0 Likes on 0 Posts
Default

I agree......Cindy is the best! Outstanding Customer Service! Quick and good prices! Great selection - it's ALL there!
__________________
ChaosMom
Thanks for visiting my: Gallery!
ChaosMom is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-05-2010, 07:29 PM   #3  
Stampin' Fool
 
larue's Avatar
 
Join Date: Nov 2004
Posts: 2,056
Likes: 0
Received 0 Likes on 0 Posts
Default

Cindy is absolutely wonderful. I ordered from her, within 10 min., got a note saying the order was going in the mail and I got it the next day.
She has great products, great service and great communication.
larue is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 04:14 AM   #4  
Hardware Hotshot
 
lauraos's Avatar
 
Join Date: Nov 2004
Location: CT
Posts: 4,842
Likes: 0
Received 0 Likes on 0 Posts
Default

I agree too ~ my last order was placed on the weekend and they packed it on a Sunday. Had it in just a couple of days.
__________________
Laura
Whirlpool of Imagination my crafty blog

Running With Lollipops my everything else blog
lauraos is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 07:03 AM   #5  
Mad Swapper
 
havonfamily's Avatar
 
Join Date: Apr 2008
Location: iowa
Posts: 1,859
Received 5 Likes on 4 Posts
Default

I'm glad to hear this as I was hemming and hawing about ordering and I am very leery of ordering online. I had a bad experience with a website that drug on and on...*ugh*
But I did email her just a couple of days ago about a question about a product and she answered with in 15 minutes. She was great in the email, and this post only reconfirms that she is great and calms my fears about buying online from her Thank you for posting!
__________________
~ Amanda ~

* My SCS Gallery * * The Occasional Card - My Blog *
havonfamily is online now  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 07:12 AM   #6  
Mad Swapper
 
YouInkIt's Avatar
 
Join Date: Feb 2006
Location: Virginia
Posts: 1,938
Likes: 0
Received 0 Likes on 0 Posts
Default

Ditto here! I ordered a bunch of BIA coils once from Cindy and she was out of a particular size I ordered. She called me, asked me if she could send a different color and I said, sure! She was afraid that I needed that specific size/color for a project but I was just starting as wanted a variety. So, she said that she could put a variety pack together for me if I wanted! And she did! I got a nice collection of different sizes and colors and loved it. She's so wonderful. She has a Yahoo Group too for her shop if anyone is interested. They do group buys, hear about what's new in her shop, etc.
__________________
~*~ Clara ~*~
If you can think it, you can ink it!
YouInkIt is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 07:42 AM   #7  
Polyshrink Goddess
 
Michellena317's Avatar
 
Join Date: Jan 2008
Location: Somerset, NJ
Posts: 706
Likes: 0
Received 0 Likes on 0 Posts
Default

Wow! I just placed my first order with them an hour ago and I have already received shipping confirmation and tracking information! Thanks for the review...I wasn't sure I wanted to order from yet another online store but this is great!
__________________
-Michelle
check out my blog michelles-mbellishments.blogspot.com
Michellena317 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 09:44 AM   #8  
Die Cut Diva
 
RIRed2's Avatar
 
Join Date: Mar 2008
Location: Rhode Island
Posts: 8,635
Received 0 Likes on 0 Posts
Default

I have been buying from her for a few years, she is fantastic.
__________________
Daughter of a King
My Blog
Rebekka
RIRed2 is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 01:23 PM   #9  
Polyshrink Goddess
 
mcbenjam's Avatar
 
Join Date: Sep 2005
Location: Ohio
Posts: 1,302
Likes: 0
Received 0 Likes on 0 Posts
Default

Quote:

Originally Posted by havonfamilyView Post
I'm glad to hear this as I was hemming and hawing about ordering and I am very leery of ordering online. I had a bad experience with a website that drug on and on...*ugh*
But I did email her just a couple of days ago about a question about a product and she answered with in 15 minutes. She was great in the email, and this post only reconfirms that she is great and calms my fears about buying online from her Thank you for posting!
You are very welcome. It just goes to show that, even in what most people consider to be a very tough economy, if a small business owner provides quality product and quick personal service, word will spread and hopefully the business will do well.

For anyone who loves their Nestabilities, I'm really liking the stamp sets she has made that coordinate. Check them out!

Mary
mcbenjam is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 01:37 PM   #10  
Polyshrink Goddess
 
stamp luvr's Avatar
 
Join Date: Jun 2008
Location: Vancouver, BC Canada
Posts: 682
Likes: 0
Received 0 Likes on 0 Posts
Default

I had an order ready to go with another company but I emailed them with a question before I gave them my CC #. I'm still waiting.............. In the meantime Stamping Scrapping got most of my order. They are sold out of some of the other things I wanted, so I will get them later.
stamp luvr is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Old 04-06-2010, 04:16 PM   #11  
Cardstock Collector
 
billiedean's Avatar
 
Join Date: May 2009
Location: Central Texas
Posts: 9
Likes: 0
Received 0 Likes on 0 Posts
Default

I am on 3 of Cindy's Design Teams and have placed several orders with her. She has great prices, quick shipping times and excellent customer service. You can't go wrong with her!
billiedean is offline  
Tweet this Post! Share on Facebook Reddit!! Pin on Pinterest! Share on Google+!
Reply With Quote Likes
Reply





Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off