Splitcoaststampers.com - the world's #1 papercrafting community
You're currently viewing Splitcoaststampers as a GUEST. We pride ourselves on being great hosts, but guests have limited access to some of our incredible artwork, our lively forums and other super cool features of the site! You can join our incredible papercrafting community at NO COST. So what are you waiting for?
I've been reading a thread about a company whom doesn't seem to value their customers and wanted to let you know what great customer service I received recently on a prize!
Last month I participated in a "Stamp Out Cancer" card making challenge on Gina K's Stamp TV. I was humbled to have won one of the challenges. So to be honest when I saw my caller ID come up a week or so later with Gina K Designs I ran to the phone (yeah, I'm a screener) and answered. They explained that their shipment that contained my prize had been delay a few weeks and gave me the choice of waiting or having an equal prize in a different color way. WOW! I was floored. They didn't just substitute (which they could have) they asked me if it was ok or if I wanted to wait.
FWIW I was ok with the substitution and in my view it helped them close the ticket on a generous prize so it ended up a win/win! Love Gina K and her customer service.
I actually made an SCS trade with Gina K herself a few years back, and she is a WONDERFUL lady. She's super-sweet and seems to have a heart of gold. Bravo Gina K!