To my my long, long story short, I ordered the Cricut Design Studio and Jukebox and they charged me instantly and said they were shipping out the next week. Then they said:
"Sorry, we're back ordered until the next week."
And so on, until 6 weeks later after I received yet another "I'm sorry but..." email, I emailed them, and DEMANDED my merchandise. Because I had PAID for it 6 weeks before and for them to be still Owing me my stuff but had taken my money (after they had clearly stated that for 6 weeks it would ship out), that this was now considered Theft. I felt so bad that it had come to that, but I stated that if it wasn't sent in a week I was cancelling my order (over $130). Lo and Behold I received it THREE days later!!! *ugh *
I have never bought from them since and will never again because of all the excuses

I'm sorry to say..