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Old 03-08-2021, 10:08 AM   #1  
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Default Anyone else having a problem with the new Misti?

I bought the very first Misti stamping when it came out. My old Misti was still working but the painted grid was wash off or rubbed off from all the years of use. I waited for the new and improved model to come out and got the newest one. I have now had the third one have a broken hinge. As you can image after the second broken one I was treating this third one with kid gloves. Yet, still today I have a 3rd one broken. My heart is broken. Am I the only one experiencing this problem???
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Old 03-08-2021, 11:35 AM   #2  
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I thought these hinges were metal and should not break. I would suggest contacting My Sweet Petunia and tell her about your issue. Good luck!
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Old 03-19-2021, 06:52 AM   #3  
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Default Misti hinges breaking

Yes! I’m on my second one where the hinges broke. The first one was replaced by My Sweet Petunia. I will notify her of the replacement breaking also. I have definitely not abused it. I’ve been stamping a long time and know better. I thought it was just me. Thank goodness I bought the old style when it was on sale just before the new version came out.
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Old 03-20-2021, 10:56 AM   #4  
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I'm trying to picture what the problem is. Have the metal hinges broken or come apart, or is the acrylic surrounding the hinges breaking?
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Old 03-20-2021, 03:56 PM   #5  
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Default Misti breaking

Both of mine broke where the acrylic is at the hinge. Same spot each time. The first one 2 hinges broke. The second one it was one hinge. It’s odd I didn’t find more people with this problem when I googled it. And I say this because you had 3 and I had 2 that broke. What are the chances of that happening to just the 2 of us? I will say customer service at My Sweet Petunia is great. She answered me very quickly the first time and sent me a replacement. I have not had time yet to take pictures and email her again. But I am definitely going too.
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Old 03-20-2021, 05:21 PM   #6  
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At this point, I would ask for my money back. Apparently, this product is defective. I have several stamp positioners made by other companies, and I've never had any problems at all with them. You shouldn't have to use exceptional care either. If a product is breaking with normal and reasonable use, then it's not made well. JMHO

Last edited by Scrapjanny; 03-21-2021 at 06:38 AM..
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Old 03-21-2021, 01:22 PM   #7  
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Yes! I just came on to see if this has happened to anyone. Mine is brand new, not hardly used and the lower hinge broke at both the plastic and metal attachment.
Will Sweet Petunia so something?
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Old 03-23-2021, 12:12 PM   #8  
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I just wanted you to know that they are redesigning the hinge and new ones should be available in approximately three months. There is great customer service at my sweet petunia. They get back to you right away. I urge you to contact them.
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Old 03-23-2021, 08:59 PM   #9  
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Thank you! I did and just got an email back.
i am worried though, because I bought an authentic MISTI, but from Scrapbook.com.
i sure hope they will honor standing behind their product even though I bought it from a different source.
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Old 03-24-2021, 02:58 AM   #10  
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She will. I bought mine from a local scrapbook store. You just need your receipt for proof of purchase. She’s great.
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Old 03-24-2021, 05:02 AM   #11  
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Oh thank you so much!
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Old 03-25-2021, 11:09 AM   #12  
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Default Problem resolved and a thank you

I wanted to come back out here and say thank you to all those crafters who shared their MISTI issues and those who helped me know how to follow up on my problem with the broken hinges. I did have to get my proof of purchase and pictures sent. Actually, Iliana had me finish breaking my other hinges and send her a picture of it! Not sure why.
But the good news I was informed my new MISTI has been mailed out to me! I am so grateful for this forum at Splitcoast. It’s the best.
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Old 03-25-2021, 12:14 PM   #13  
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Quote:

Originally Posted by kltpianoView Post
Actually, Iliana had me finish breaking my other hinges and send her a picture of it! Not sure why.
But the good news I was informed my new MISTI has been mailed out to me! I am so grateful for this forum at Splitcoast. It’s the best.
I wonder if she wanted to see it totally broke and not usable. I am so glad a new one is going out the door. I am sure it will work fine. If it doesn't work well, you know how to contact Iliana and she will make it right.

There is a MISTI Monthly challenge here where you can win money for My Sweet Petunia to purchase a new MISTI or purchase add-ons etc. My daughter won last month and just placed her order yesterday. We are now watching the mail for it to arrive.
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Old 03-25-2021, 02:54 PM   #14  
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I was thinking the same thing. She can’t be happy knowing there must be a flaw with the new hinges. I won’t believe it if it happens to me again. And now I think I am going to be afraid to use it!
How nice that your daughter won a MISTI! That’s a nice prize for sure.
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Old 03-25-2021, 04:25 PM   #15  
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Quote:

Originally Posted by kltpianoView Post
Actually, Iliana had me finish breaking my other hinges and send her a picture of it! Not sure why.
I'm sure that it was to make it completely unusable. That way you won't purposely or accidentally pass it on to someone else to use, someone who might have been a potential customer.
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Old 03-25-2021, 08:45 PM   #16  
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Wow. I guess she doesn’t trust her customers. I would never do that. I hadn’t even planned on keeping it for myself. I don’t think it would have been as accurate with the loose hinge. Guess I won’t feel too bad if this one breaks and she has to send another...
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Old 03-26-2021, 01:01 AM   #17  
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Quote:

Originally Posted by lovinpaperView Post
I wonder if she wanted to see it totally broke and not usable. I am so glad a new one is going out the door. I am sure it will work fine. If it doesn't work well, you know how to contact Iliana and she will make it right.

There is a MISTI Monthly challenge here where you can win money for My Sweet Petunia to purchase a new MISTI or purchase add-ons etc. My daughter won last month and just placed her order yesterday. We are now watching the mail for it to arrive.
You often have to do that in order to receive credit from your manufacturer for the defectives. I had to do that with an OXO product once - they told me it was to a) get credit and b) assure the manufacturer you weren't just selling everything on Ebay or Amazon while getting credit for a defective product. Apparently that's a thing, which is sad.

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Old 03-26-2021, 05:05 AM   #18  
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Thank you for that information. I never knew that! When I have had defective product from Stampin Up, they always just sent a replacement and told me to just keep the bad product. But then it was either Ink or stamps, never a large tool like that.
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Old 03-28-2021, 03:43 AM   #19  
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Originally Posted by kltpianoView Post
Thank you for that information. I never knew that! When I have had defective product from Stampin Up, they always just sent a replacement and told me to just keep the bad product. But then it was either Ink or stamps, never a large tool like that.
Yes, and SU made their own ink and stamps, so there was no one to get credit from.
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Old 04-04-2021, 12:30 PM   #20  
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I was about to purchase the new Misti, but if they are redesigning the hinges, I guess I should wait. But then I could still get one of the new ones with the bad hinges until they go through all that stock. Maybe I'll just wait until Fall/Winter.
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Old 04-13-2021, 09:14 PM   #21  
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123Stitch has the Hero Arts MISTI - plus her shipping is only $3.29.

HERO ARTS MISTI
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Old 04-14-2021, 09:04 PM   #22  
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Thanks for sharing. That link seems to be for the mini MISTI.
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Old 04-20-2021, 02:21 PM   #23  
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Good to know, I've been wanting one forever, guess I can wait a bit longer!
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Old 04-21-2021, 06:40 AM   #24  
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For those of you waiting for a MISTI and do not want to pay for all of it, there is a challenge here each month where someone will win $50 to the My Sweet Putenia shop. You should play along. The winner is random draw however MISTI Monday wants to do her draw. Here is the link: April 2021 MISTI Monday Challenge by MISTI Monday at Splitcoaststampers
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