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Hi
i borrowed a friends brand new stamp set from Verve, she had it for a while, but never used it, I got ready to stamp and there was a stamp missing. I e-mailed Julee and she is going to send out a replacement for the missing stamp. What great customer service.
I've placed quite a few orders from Verve, and have never had a problem with any of them. However, if there ever were a problem, I'm positive that it would be handled quickly and efficiently, just as yours was.
I got a great surprise in the mail today from them, too. I had ordered a set from last month's release and they replaced a stamp from it that I didn't even realize was defective! Isn't that something? GREAT service!