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Old 01-18-2017, 05:39 AM   #1
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Smile Tupelo Designs Sale a lot of freebies and free shipping

Good sale at Tupelo Designs since this is birthday month!
WE HAVE FREE GIFTS FOR YOU DURING OUR BIRTHDAY MONTH: FREE DESK CALENDAR ($15 VALUE) AND FREE RANGER MINI INK BLENDING TOOL ($3 VALUE) WITH EVERY ORDER! FREE STAMP ($15 VALUE) WITH EVERY ORDER OVER $20.17. YOU WILL RECEIVE FREE GIFTS VALUED AT $18 WITH EVERY ORDER! AND IF YOUR ORDER IS OVER $20.17, THE FREE GIFTS THAT YOU RECEIVE WILL TOTAL $33!!! FREE GIFTS WITH PURCHASE WILL SHIP SEPARATELY IN LATE JANUARY,FREE SHIPPING (ON US ORDERS)-------------------------------------------------VALENTINE'S DAY SALE- CLICK ON VALENTINE'S DAY LINK (UNDER SHOP MENU)-UPTO 40% OFF--

https://www.tupelodesignsllc.com/
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Old 01-20-2017, 07:08 PM   #2
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Wow, sounds like a deal!
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Old 05-31-2018, 07:26 PM   #3
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Is Tupelo Designs still in business? I placed an order a couple of weeks ago. I got the standard order received email and the money was paid through PayPal, but, I have yet to receive any shipping information and I have sent two emails that have not been responded to.
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Old 06-01-2018, 07:43 AM   #4
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I used to order from them, and even posted here about them. Sometimes they had the lowest prices, and were very quick to respond to emails. That changed - maybe they grew too fast?

My last orders weren’t acknowledged, and there were long delays. If I emailed, some items would ship, but others were missing, marked as back-ordered on a packing slip, although that wasn’t noted on the site. I didn’t get shipping notices.

It bothered me that they were using free USPS Priority Mail supplies, though they were not using the USPS to ship. They’d wrap Priority boxes in brown paper. I did email them about it - and stopped ordering from them some time ago.

Good luck!
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Old 06-01-2018, 07:48 AM   #5
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Originally Posted by bjeans View Post
I used to order from them, and even posted here about them. Sometimes they had the lowest prices, and were very quick to respond to emails. That changed - maybe they grew too fast?

My last orders werenít acknowledged, and there were long delays. If I emailed, some items would ship, but others were missing, marked as back-ordered on a packing slip, although that wasnít noted on the site. I didnít get shipping notices.

It bothered me that they were using free USPS Priority Mail supplies, though they were not using the USPS to ship. Theyíd wrap Priority boxes in brown paper. I did email them about it - and stopped ordering from them some time ago.


Good luck!
Companies that do that should be reported to the Post Office- it's theft of packaging materials which ends up part of the reason postage goes up & up. I can see reusing packaging that one gets personally, but businesses that cut corners by stealing boxes from the PO need reporting.
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Old 06-01-2018, 07:53 AM   #6
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Thanks. I am giving it til Monday. If I don’t hear anything, I am going to report to PayPal aand get them to re else the payment. I will not order again, no mater how badly I want something.
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Old 06-01-2018, 07:56 AM   #7
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You make a good point.They said they received shipping supplies in a bundle from their shipping supply supplier. But if true they certainly could tell the supplier not to send them.

I haven’t ordered from them for a long time, so don’t know if they’re still doing that. If they are, complaints would probably go to the Post Office Inspector General’s office.
Hotline | USPS Office of Inspector General
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Old 06-05-2018, 05:18 AM   #8
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Quote:
Originally Posted by Janicedavis View Post
Thanks. I am giving it til Monday. If I donít hear anything, I am going to report to PayPal aand get them to re else the payment. I will not order again, no mater how badly I want something.
I am curious what ever happened with this situation? I ordered from them and its been almost a month and my order hasn't even shipped yet. But they sure did take my money right away. None of the items I ordered were back ordered.They are very unresponsive and this certainly isnt a way to keep customers. This will be my last time ordering. I am just not sure what I should do about my order at this point! I am all about supporting small businesses but this is ridiculous.
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Old 06-05-2018, 05:29 AM   #9
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I am curious what ever happened with this situation? I ordered from them and its been almost a month and my order hasn't even shipped yet. But they sure did take my money right away. None of the items I ordered were back ordered.They are very unresponsive and this certainly isnt a way to keep customers. This will be my last time ordering. I am just not sure what I should do about my order at this point! I am all about supporting small businesses but this is ridiculous.

Did you email them? That shook loose my last order, although it was only partially filled. Then they had to give me a credit, which I emailed them about as well.

If you paid by credit card, you can dispute the charge. Generally you just have to call the number on the back of your card; they may send you a form. But if you dispute it, you wouldnít at the same time try to get Tupelo to send the order.

Itís really too bad this is happening - for us customers and also Tupelo, since it was such nice company, nice owner. I kind of feel like I need to go find my old posts saying how good they were and add a note to each one.
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Old 06-05-2018, 06:11 AM   #10
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I used PayPal and I am really considering opening up a dispute. I don't want to but I feel like Tupelo is leaving me no choice. I did email them and when I finally got a response I was told it would be shipped that same week and still nothing. At first I was thinking maybe the order went out and they just forgot to send me a tracking number. Thats not the case. I checked their website for my order status and its still sitting there, untouched. Had I known service was this terrible I never would have ordered from them in the first place. I will give them another couple of days, which honestly still seems like too much. Then I'm going to contact Paypal.
I truly wonder how many other people are dealing with the same issues with this company?
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Old 06-05-2018, 06:28 AM   #11
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On the 3rd email, I said I was giving it until Monday and then I will contact PayPal. Saturday morning I got an email stating it will ship this week, overnight mail. Did they realize Saturday was the last day of the week? If I don’t get it within a couple of days, I will notify PayPal. Certainly not a way to run a business. I won’t order again.
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Old 06-08-2018, 09:58 PM   #12
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Still waiting for 3 embossing folders ordered on January 27.
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Old 06-09-2018, 07:32 AM   #13
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I just got another email saying it will ship next Wednesday.
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Old 06-09-2018, 02:17 PM   #14
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Thank you for making this info available so others can decide if they want to chance ordering from this company.
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Old 06-10-2018, 01:06 PM   #15
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I messaged Tupelo again. They have finally refunded my PayPal account for the 3 embossing folders I ordered in January and never received. Loved the selection and free shipping but I think they have lost my business.
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Old 06-10-2018, 01:39 PM   #16
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The shipping is free because they don’t send it. They say they send it with greyhound speed, but I think that dog has seen a lot better days. Needs to retire from racing.
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Old 06-11-2018, 04:47 AM   #17
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I will finally be contacting PayPal today. No response after 3 emails. How long did it take for you to recieve your Paypal refund. I am beside myself with this company. How do they expect to keep customers with service like this?
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Old 06-11-2018, 06:31 AM   #18
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I emailed on the 9th and received the PayPal refunds on the 10th. I had been emailing about once a month prior to this. I wonít be ordering from them again.
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Old 06-14-2018, 02:19 PM   #19
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I have also been getting the run around over some washi tape I ordered back in Feb that has not yet shipped. They keep replying that I should contact them again in a couple weeks if it is still not received. What???? Why should it be up to me to follow up? I have just sent an email asking for a refund. I also will not order from them again.
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Old 06-14-2018, 04:43 PM   #20
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Default Tupelo Design

after 2 months, I got part of my order yesterday. Overnight FedEx. Had to cost a small fortune.

They said the rest of my order (about 1/2 of the original orde) is on backorder.

A couple of thoughts here. One is that they donít care about being in business and the other is the motto ďGreyhound FastĒ. If this is as fast as that greyhound gets, donít put him in the race.

Reminds me of O My Crafts. All of a sudden, they got slow in shipping, then they started saying regular items were on backorder. Then they did a huge blitz on pre-ordering items. Then they stalled and made excuses until it was too late to dispute charges and announced they were closing the doors immediately. I had 2 orders open. Total together was over $100.00; but some people got cheated out of a lot more.
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Old 06-14-2018, 05:53 PM   #21
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Only got a refund for 2 of the 3 back ordered items. Sent an email with no response.
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Old 06-19-2018, 02:32 PM   #22
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I am livid right now. This is the worst customer service I have ever recieved in my life. After a month of not receiving my package I opened a PayPal dispute. Rather than Tupelo responding to PayPal they decide to FedEx me and overnight PARTIAL package. I ordered items that are part of collections because that is how I choose to craft. Whats the point if they sent me some items and not others. So now I have to sit here and wait.....what another month to get the rest of my items. I cant complete any of the projects I had in mind without the rest of the items. I emailed Tupelo again so we will see how long it takes for me to get a response. How is this even legal. Taking customers money and not sending products. Advertising items on their website when they clearly arent in stock. The sad part is, the items that I didnt recieve are still showing in stock on the website. Its like they are willingly taking peoples money knowing they dont have the product. Honestly I am at my wits end with this company. This is the very reason why some people are afraid to take chances and support small businesses.
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Old 06-19-2018, 03:13 PM   #23
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I am sorry for you gals who are having problems. I have ordered twice and the second order had problems. I was ordering parts of a collection that looked like they were in stock but he says they weren't, so I have missing parts. I emailed him a couple of times about that and he did not address the issue. So I have unsubscribed from emails, not ordering again. I very much appreciate when people tell us about customer service and product quality issues so we can be wiser in our purchasing decisions
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Old 06-19-2018, 03:13 PM   #24
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craftTgirl, thatís so unfair, I can feel your anger and would feel the same way. But you donít have to sit there and wait.

Iíd suggest emailing and telling them that you expect (choose one): 1) a full refund and postage paid return shipping label since the partial order did not fulfil their obligation and does you no good, or 2) a full refund including the cost for you to return their items, or 3) the rest of your items within X number of days. And that if this does not occur by ____ you will make a complaint to the Federal Trade Commission (on line form URL below), the Texas office of consumer protection as well as your own state, and the Better Business Bureau.

Take screen shots of items that are theoretically in stock.

FTC: GettingStarted - FTC Complaint Assistant
(They wonít respond to you directly, just look for patterns of fraud.)

(Unless a shop or is known to be reputable, I prefer credit cards over PayPal. Disputes take a quick phone call. Obviously credit card banks vary in how they treat customers, but whenever Iíve contacted ours because I donít recognize a charge, one of the first questions they ask is whether I want to dispute it and if so theyíll refund my money immediately with a follow up form. Reputable shops hate disputes. When a charge isnít recognized itís almost always because a company is doing business under a different name.)

Last edited by bjeans; 06-19-2018 at 03:34 PM..
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Old 06-23-2018, 08:17 AM   #25
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FYI - I heard the business was sold to someone else in 2016.


There's a sale going on right now which would be a good buy on some things I wanted, especially with free shipping. But it sounds like it's not worth the risk of all the hassle. This isn't the first I've heard of slow shipping and lousy customer service when dealing with getting the orders. The saving makes it soooo tempting though. *sniff*
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Old 06-23-2018, 07:45 PM   #26
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I've ordered from Tupelo quite a few times, with never an issue until recently. It has always taken them a week or two to ship, but the overnight FedEx delivery sort of made up for that.

During their big birthday sale in January, I won a Tim Holtz Tonic Stamp Platform, which was to be shipped in February. On March 6, I emailed to ask about it, no answer. Emailed again on March 16, and was told it would ship in early April, and I asked to please submit my address again (Why???).

I placed another order on April 11, which was shipped on May 17. I included a note about my birthday sale win, asking if the platform could be included with my order to save them some shipping costs. It wasn't. I was disappointed, but at the time of the order the platform wasn't showing as in stock. I had hoped that they would get a delivery by the time the order shipped.

Upon reading this thread, I've gone back to check Tupelo's store, and the stamp platform is now showing in stock, so I guess it is time to send them a more directly-worded email.

Part of me feels badly, since this is a win from a drawing and no money is out of my pocket. But, they offered the prize to everyone who ordered during the birthday sale, and drew my name. They should make good on that. I can't help but wonder if the other people who won stuff ever got it.

Mary
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Old 06-26-2018, 02:17 PM   #27
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I wish I had read this thread before ordering from them several times in the past few days. It has “only” been 10 days since my very first order, but I have heard nothing from them other than my order confirmations. I emailed them yesterday, since I have never before dealt with a company that was so slow to ship without informing me of the reason for the delay. I haven’t received a response yet. Their website states that they had two employees who had become ill and were not able to continue to work, but that they had hired new ones who were taking inventory of the warehouse. The delay in shipping orders was to have been remedied by the end of May. After reading this thread, I wonder if I will ever receive my orders at all. For those of you familiar with these things, what would be a reasonable amount of time to wait before contacting PayPal and my credit card company to open a dispute and hopefully get a refund?
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Old 07-10-2018, 08:48 PM   #28
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Just a quick update to my post #26 above. I sent a very polite email on June 26 to ask for an update about the stamp platform. There has been no answer, so I guess I'm not to expect one.

My order of June 16 has not yet shipped. Everything was supposedly in stock. That will probably be my last order from them for a while, which is truly a shame.

I think the notice about 2 sick employees has been there since April at least. They keep running sales, and the July 4 sale even had prize drawings. If they haven't yet fulfilled prizes won in January, they shouldn't be doing new ones. If shipping times are over a month, then having new sales will just make them worse. Then they have annoyed customers who might decide they aren't worth the hassle...

Mary
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Old 07-12-2018, 03:09 AM   #29
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Mary, I would report them to the Better Business Bureau and file a dispute with your credit card company/PayPal. And continue to spread the word so no one else buys from them. If they're on social media, you should try posting there. Good luck, and I hope you get either your money back or your order delivered.
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