Question about Custom Crops

[NerdyBeth]

I put in an order ($250!) at Custom Crops on Dec 2. Later that week, I received an email saying they were behind due to so many people taking advantage of their sales and my stuff should be shipped by Dec 9. I appreciated that and understood. However, as of today, Dec 12, my account reads that it has still not been shipped.

So I called them and the customer service rep said she'd print out my order and bring it to them so they could get it shipped. She did half-heartedly apologize. :rolleyes:

My question: Is it normal to have to call them to get your order shipped during their sales? I really needed the stuff I ordered for this weekend, and now I won't have it. I loved the deals I got, but I'm disappointed that it took 10 days and a phone call before my order was dealt with. And even so, it still hasn't actually been shipped. And if I hadn't called, how much longer would my order just been sitting in their computer?

I'm just feeling a little let down with this company.

[madstamper33]

It's taken them usually a week-week and a half before they ever shipped out items that I have won on their ebay site. I find them very slow at the shipping end of their business.

[luvallthisstampin]

I'm sorry this happened to you.

When I spoke to someone in customer service about my order, they said they had over 1000 emails during that weekend.

I did send them a couple of emails about my order(I was cancelling part of my order) but then I called them and they apologized for not answering my emails. The person took care of my cancellation right then and there and received a refund the same day.

[madebyme]

I have had some problems with my last two orders from this company. Last summer I ordered from them on ebay and had no problem, but an order in November (with two day shipping) took 11 days (they said due to Thanksgiving holiday). They refunded half of my $15.00 shipping. They were offering free shipping, but I wanted it right away so paid extra (for nothing). Even after all of that, I was foolish enough to try again during their Christmas sale. Guaranteed before Christmas - it is January 5, still no order, it hasn't even been shipped and they won't respond to calls or emails. Sorry, but I don't think they are reputable!!!! Don't order from them, saving a few dollars isn't worth the headache!

[cuppymouse]

My experience... they are slow but you will get your stuff eventually. This may or may not work for you depending on what else is out there...