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Okay is anyone else annoyed with Stamping Bella and her free shipping scam. I did an order when she had free shipping and I just received the order (it took long enough!). Then it says that it was shipped expedited on my invoice but it WASN't:twisted: , it was shipped regular mail and it only costed her $1.86, then on my invoice she charged me the taxes (14%) on the before the discount price and has the nerve to charge me the taxes on the expedited shipping amount ($0.96) when it wasn't even shipped by expedited. What a scam!!!!!! :twisted:
Last edited by TexasGrammy; 10-22-2007 at 11:04 PM..
Have you emailed the company to see if they can offer a resolution- before coming to a public forum? What did she say?
I imagine not expiditing it was a mistake, I think she was swamped with orders during free shipping. At this point, I doubt there is anything she can do about it, but if you were charged tax on something you didn't recieve, that can have some resolution- it can be refunded.
While I haven't ordered from Stamping Bella- I have "chatted" with the owner here on SCS, and she is running a reputable business, not a scam. I hope you are able to resolve your issues with the company and be as happy with Bella as many other SCSers are.
I can not believe the ignorence of this post! I am SHOCKED!!
This must be a 1st time order for you or you would definatly know more about Emily and her over successful bussiness!
I agree, Emily is great at responding and would never rip anyone off, in fact she goes out of her way to make sure the sistahs are happy. Please consider contacting her before ripping her apart in a public forum. At least give her the chance to make it right.
I do not think that the free shipping was a scam. I received everything at price plus tax, I recieved my shipment quickly and everything was as it should be. I would contact Em and not post threads like this one instead. Em has fixed any problem I have ever had, she offers wonderful stamps, at great price and has excellent customer service skills....take it up with her before you begin to damage her reputation. I had an issue with one of the Bella Bindah inserts I purchased, not only did she replace it, but she also granted me free shipping if I wanted anything else, now that is a wonderful Bella!
I have emailed the company and I am waiting for an email back. I posted here to make sure that others check their invoices because that is false advertisment, stating that it is to be shipped expedited and it was not. Honestly I don't care if they were swamped with orders, they should have shipped it properly and it can't be a mistake b/c expedited she would have had a post office mailing sticker on it (for the postage) but my envie just had 2 stamps so again FALSE ADVERTISMENT. Also she should not be charging me the taxes on the expedited shipping or on any shipping, her deal was FREE SHIPPING so should someone be charged taxes? If they are it should be $0.......
I can not believe the ignorence of this post! I am SHOCKED!!
This must be a 1st time order for you or you would definatly know more about Emily and her over successful bussiness!
No I have done several orders and this has nothing to do with Emily, it has to do with the business and how they handled this free shipping!!!!!!!
Wow, Sheeba .... you are being very harsh. Why don't you go to the Stamping Bella forum and PM her from there. I think it's a harsh judgment, and we have to remember that *mistakes* happen - everyone here is human, after all.
No I have done several orders and this has nothing to do with Emily, it has to do with the business and how they handled this free shipping!!!!!!!
It has everything to do with her, as you are attacking her character and business practices in a PUBLIC FORUM. If you knew her at all, you would know that her ethics are way more important than a few bucks.
I agree, Emily is great at responding and would never rip anyone off, in fact she goes out of her way to make sure the sistahs are happy. Please consider contacting her before ripping her apart in a public forum. At least give her the chance to make it right.
EXACTLY! I've never had anything but a POSITIVE experience with Em & ordering - as I think most people here have as well.
To the OP, you might just be venting, but your tact is less than appropriate.
helloooo sistahs! Sheeba is a very angry bella.. just for your information, here is the email back to her.
Hi *****,
I am so sorry that you are so angry! The reason why the shipment took so long was not because of the shipping service chosen but because of the high unexpected volume received that weekend.
Free shipping is free shipping. The reason why I advised you to choose expedited was because there is no regular mail option!
I take major offense to your email as I am an honest, ethical business owner. I give my best customer service possible and am always open for communication. I have disclosed on my blog the volume and the backlog and for anyone to email me personally should something be rushed.
The issue regarding the taxes.. do you think I intended to reap a profit on a few cents? I am assuming that you think that the answer is yes. My system cannot give both free shipping and not charge taxes. It is a glitch. And of COURSE I was intending to return the 0.96 cents to you as soon as I input the invoice into my system which I didn’t yet.
What an angry bella you are.
I apologize
Emily
To me, free shipping is free shipping.... am I wrong?
Mwah to da happy sistahs.
you can't please everyone and it is SHOCKING how angry someone can be.
Em
It has everything to do with her, as you are attacking her character and business practices in a PUBLIC FORUM. If you knew her at all, you would know that her ethics are way more important than a few bucks.
No, again it has nothing to do with HER. Its the way the company handled the free shipping! It is not free shipping if you charge taxes on shipping and if you state you are shippingit one way and shipping it another. I own my own business and would never false advertise like that.
My reason for posting is to ensure others check their invoices. Would you be happy if your invoice states something that is false and would you be happy being charged for something that you weren't give? I don't think so!!!!!! I am stating facts!
Also she should not be charging me the taxes on the expedited shipping or on any shipping, her deal was FREE SHIPPING so should someone be charged taxes? If they are it should be $0.......
Unfortunately, the charging tax on shipping is not a choice that she can make. Charging tax on shipping is done because of the state you live in. Some states charge tax for shipping some don't - even if you are offered free shipping.
I myself have not ordered from stamping bella, but I have heard NOTHING BUT GOOD THINGS! And as everyone else has said this should be handled privately
__________________ Kate
�So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.�
I am a Stampin Up Demo and on hostess freebies, you have to pay tax. I don't consider that a rip off, nor do I consider a .92 cent tax a rip off. In my opinion, coming her to post about less than a buck, when you got shipping for FREE, is just ridiculous.
I am a Stampin Up Demo and on hostess freebies, you have to pay tax. I don't consider that a rip off, nor do I consider a .92 cent tax a rip off. In my opinion, coming her to post about less than a buck, when you got shipping for FREE, is just ridiculous.
No, again it has nothing to do with HER. Its the way the company handled the free shipping! It is not free shipping if you charge taxes on shipping and if you state you are shippingit one way and shipping it another. I own my own business and would never false advertise like that.
My reason for posting is to ensure others check their invoices. Would you be happy if your invoice states something that is false and would you be happy being charged for something that you weren't give? I don't think so!!!!!! I am stating facts!
No, I wouldn't be happy, but before I took it to a public forum and attacked the company - and it's *owner* - I would contact them and find out what needed to be done on my end to make the right thing happen.
I'm really sorry that you are so upset about this. It sounds like Em has taken care of it, as we all believed she would. Go get in some stamping time!! I bet that would cheer you up.
I'm really sorry that you are so upset about this. It sounds like Em has taken care of it, as we all believed she would. Go get in some stamping time!! I bet that would cheer you up.
I agree. Someone has too much stress in their life right now!!
Location: Loading up all my B's and headed to the best gathering evah!
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Originally Posted by sheeba
I have emailed the company and I am waiting for an email back. I posted here to make sure that others check their invoices because that is false advertisment, stating that it is to be shipped expedited and it was not. Honestly I don't care if they were swamped with orders, they should have shipped it properly and it can't be a mistake b/c expedited she would have had a post office mailing sticker on it (for the postage) but my envie just had 2 stamps so again FALSE ADVERTISMENT. Also she should not be charging me the taxes on the expedited shipping or on any shipping, her deal was FREE SHIPPING so should someone be charged taxes? If they are it should be $0.......
Before you make acusations, you should talk to the company. There may be tax laws that have to be considered. Or someone made a simple mistake? If so I can't imagine this company would not make it right.
I have always had excellent customer service from Stamping Bella everytime I've ordered.
__________________ Tracy aka:
"Hello, my name is Julie. I will be your cruise director!"
Sheeba, I did advise you that it was a glitch. My system cannot handle for Canada both free shipping AND no taxes.. simply a glitch! You being a business owner should understand and should appreciate if someone came to you to discuss! My goodness! I have never EVER seen anything like this, honestly and I have NEVER EVER EVER treated another human being this way. And I am being honest. Your 0.96 CAD has been returned to your credit card. Thank you
Emily, I just wanted to let you know that even tho I have not yet been a customer of yours, (mainly because I am a hobby SU demo and tend to need all my orders to keep my minimums but I still drool over your stamps and have been getting closer and closer to ordering since you became a memeber company) but when I read this post, I saw right thru it and could tell that it was anger and that they hadn't even given you a chance. It absolutely does NOT affect my opinion of your business and if anything, it makes me want to order from you all the more!!!
I just felt the need to share that in case you were worrying about your reputation. Maybe it is just the kind of mood I am in today, I don't know.
It boils down to the fact that we are all human and some people were just never taught to relax and stop stressing over all the little things. Geeesh!
Jodi, off to look in the couch cushions in hopes of money to go order a cute bella!!!
Let me state, as I have in the past on other similar threads:
If you have a concern regarding *your* order, contact the company in question directly. Most business owners genuinely want to keep their customers happy and are willing to work with you to resolve a situation fairly, if you will only give them an opportunity.
__________________ Julie Ebersole (JulieHRR once upon a time . . . )julieebersole.com"So shines a good deed in a weary world." -Willy Wonka
Annoyed with Stamping Bella
