Thanks for responding to my thread for help! (I have been out of town this weekend.) Both files have been .jpg files. My husband and I have gone over and over what could be wrong. we think the file size may be a problem and he helped me learn how to scan smaller files. I still got the exact same response when I tried to upload a smaller size file. I sure will be happy
when I get this figured out. He sent a question to the administrators (under contact us) to see if we can get help. It might come to you--who knows. Do you know what the term "image" specifically refers to? Thanks again, Debbie