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Old 09-25-2017, 10:23 AM   #1
Kookie Creator
Join Date: Oct 2010
Location: Buffalo, NY
Posts: 370
Default Wow! Great customer service.

A friend bought me a gift of a die that just wouldn't cut. I contacted Concord and 9th late Thursday afternoon - Eastern time-- within minutes I received a reply with suggestions-- tried those--no luck. Replied. Within minutes again I was told that a new die would be sent. It is 2:20 Monday and I have tried the new die that cuts like softened butter and it is perfect. Now this is a company who values customers and backs their product.
Concord & 9th I am totally impressed and happy because I love their designs.
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