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10-07-2012, 06:18 PM
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#1
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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Needing more Help Spellbinders Holiday Tree
I have just bought the Spellbinders Holiday Tree 2012 set and I am having so many issues getting it to cut out. Can anyone help me. I am using the Cuttlebug with a C & B plate -- I read some where that someone put a piece of wax paper between the die and cs but it is still not cutting out. I have tried a few extra sheets of cs as well and it still doesn't work -- arrrrrrhhhhh -- so frustrated. These die are so expensive over here in NZ that they should work. Any help would be very grateful. Thanks
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10-07-2012, 08:07 PM
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#3
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Die Cut Diva
Join Date: Jun 2010
Location: Rochester, WA
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Are you using plate A, too?
__________________ Vic (Victoria) in WA
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10-07-2012, 10:04 PM
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#4
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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Yes -- I have A base plate -- and C & B
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10-07-2012, 10:18 PM
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#5
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Die Cut Diva
Join Date: Jun 2010
Location: Rochester, WA
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Quote: Originally Posted by crazykimYes -- I have A base plate -- and C & B |
Have you watched any of these videos? Shapeabilities
Maybe you can get some hints.
__________________ Vic (Victoria) in WA
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10-07-2012, 10:26 PM
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#6
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Hardware Hotshot
Join Date: Apr 2006
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Yes I have -- I am using the die correctly with the correct sandwich but it just wont cut the middle of the tree out. It indents it but not enough I can't even us a knife to poke it out as it is not cut through. I have tried with extra shim and even another Cuttle bug machine. Very frustrating caus it is a beautiful die.
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10-07-2012, 10:32 PM
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#7
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Die Cut Diva
Join Date: Jun 2010
Location: Rochester, WA
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Quote: Originally Posted by crazykimYes I have -- I am using the die correctly with the correct sandwich but it just wont cut the middle of the tree out. It indents it but not enough I can't even us a knife to poke it out as it is not cut through. I have tried with extra shim and even another Cuttle bug machine. Very frustrating caus it is a beautiful die. |
Have you tried turning it sideways? I have a die that works better turned and closer to the end of the plates (instead of the middle).
I'm just thinking so I apologize if you already tried those things.
__________________ Vic (Victoria) in WA
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10-07-2012, 10:49 PM
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#8
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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Yes I have turned it sideways -- I have not put it to the end of the plate so I will try that. It is a big (long) die so I dont think it will make much difference but I am going to go and try it now. Thanks will let you know
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10-07-2012, 10:53 PM
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#9
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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:( Boo hoo hoo -- still a no go. I think I am just going to take it back -- it's like the middle is not sharp enough to cut through the card.
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10-08-2012, 12:11 AM
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#10
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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right I thought I would give it one more go -- extra shim as much as the machine would take -- ran through 6x plus I also ran it through the embossing way and there is still a section that is not cut . I give up. I have emailed Spellbinders and FB them so I will see if they get back to me but I can't see there being any other way to do this. Really disappointed caus it is such a pretty die. But there is no way I am going to make 20 cards and have all the issues I am having it will take me ages.
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10-08-2012, 04:22 AM
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#11
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Glitter Guru
Join Date: Nov 2006
Location: The City That Never Sleeps
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It must be so frustrating for you, trying to get this die to work. You might just have a defective die. Here is one more thing I would suggest. Put a few layers of masking tape on the back (not cutting) side of the die, in the places where the die isn't cutting. Maybe that will help. Good luck, and I hope they replace it for your if it's defective.
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10-08-2012, 12:00 PM
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#13
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Compulsive Stamper
Join Date: Dec 2011
Location: Phoenix, AZ
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HI there! I hope that you've received our Facebook response... as well as an email from customer service. If you have not... please contact me, Kelly, at [email protected] As the community has stated above... you may have a bad die. It is true that this particular die is very intricate and does need some wax paper to help it along... you shouldn't be having the cutting issues that you've described. Thanks so much for reaching out.
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10-08-2012, 05:37 PM
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#14
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Hardware Hotshot
Join Date: Apr 2006
Location: Under piles of craft stuff in New Zealand
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WOW -- thank you ALL for taking the time to help me with this issue. I re tried everything you all suggested and had no luck. This morning i did get a reply from Spellbinders and what they suggested did work to a point. Turning the die on a angle so the point of the tree was at 11.00 run through and then turn it so the point is 2.00 This is work but I cut out 6 trees and 3 out of the 6 still had areas that did not cut through so then ripped. I have decided to return the tree and they have given me a full refund. It is a stunning die and Spellbinders products are wonderful. Just his one for me was to much work for the cost. Again thank you all for being wonderful stampers and helping me. xxxxx
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10-09-2012, 10:07 AM
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#15
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Kookie Creator
Join Date: Mar 2010
Location: Windsor, Ontario, Canada
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I know you have said you are returning the die, but here is another suggestion should you run into this again.
Try putting a shim between your A plate and the next plate (some use the C plate next with the die sharp side up, some use the B plate next with the die sharp side down). I have a Memory Box die that is extremely intricate and was having a problem cutting just the middle portion of it, even with lots of shim at the top (to the point I thought I was going to break my Cuttlebug). This helped quite a bit. Also, I taped the die down to the plate, which seems to help as well.
__________________ Elizabeth
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10-09-2012, 03:48 PM
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#16
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Pearl-ExPert
Join Date: Aug 2006
Location: Maryland and Delaware
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Are your cutting plates new? Sometimes, after several uses, your cutting plates bow. If it is bowed in the middle, it may not cut properly. Check your cutting plates to see if they are flat.
__________________ Karen
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